Emergency Communications Support Florida Governor’s Hurricane Conference May 13, 2014 – 8:30-9:30 AM Chris Essid Deputy Director Office of Emergency Communications
About the OEC OEC supports and promotes communications capabilities used by emergency responders and government officials to keep America safe, secure, and resilient Planning and Preparedness Response Coordination Homeland Office of Cybersecurity and Communications Security
Who do we support? Critical Infrastructure 5,700 Hospitals 562 Federally 6,800 Banks 1,900,000 Recognized Tribal Nations Firefighters 7,000 Power Plants 825,000 EMS Professionals 900,000 Police Officers 1,000 Wireline 562 Carriers Federally 19,400 municipalities Recognized Governors, Mayors, 1,200 Certified Tribal public works, council Emergency Nations members Managers Homeland Office of Cybersecurity and Communications Security 3
How OEC Supports Public Safety OEC has been a leader in key emergency communications advancements for the last 7 years: » National Emergency Communications Plan (NECP) » Statewide Interoperability Coordinators (SWICs) » Statewide Communications Interoperability Plans (SCIPs) » More than 1,000 Technical Assistance workshops since 2007 » Over 5,000 COML, COMT & AuxCom trained » Response-Level Communications Evaluation NECP Goal 1 – 63 Urban Area Security Initiative (UASI) jurisdictions NECP Goal 2 – More than 3,000 counties » Broadband Consultation Workshops » More than 430,000 users of WPS, GETS, and NGN Priority Services Public Safety (and the public they serve) is entering a period of communications advancement at a pace never before seen in history OEC has the responsibility to lead at this critical time Homeland Office of Cybersecurity and Communications Security
Update to the NECP NECP 2008 NECP 2014 Homeland Office of Cybersecurity and Communications Security
National Emergency Communications Plan Released in July 2008, the NECP is the Nation’s single dedicated strategic plan for emergency communications nationwide. OEC conducted assessment of key capabilities & performance in more than 2,800 counties, focusing on: Frequency of training, SOPs, NIMS, and use of interoperability solutions Maturity of governance and planning structures Communications system quality and continuity Title 18 requires OEC to “periodically update” the NECP in coordination with F/S/L/T/T agencies and the private sector. Homeland Office of Cybersecurity and Communications Security
NECP Update Process Stakeholder-driven process that included more than 350 stakeholders at all levels of government and the private sector Coordinated with all major public safety partnerships and associations, and all public safety disciplines, emergency management agencies, 9-1-1/PSAPs, and tribal nations Reviewed by DHS sector coordinating councils, including the communications and information technology Federal coordination through One DHS and Emergency Communications Preparedness Center (ECPC) ECPC: Federal departments and agencies involved in emergency communications (e.g., Department of Defense (DoD), Department of State) DHS components: Science and Technology, Federal Emergency Management Agency Alerts & Warning, DHS Operations, Customs and Borer Protection Homeland Office of Cybersecurity and Communications Security
The Future of First Responder Communications Homeland Office of Cybersecurity and Communications Security
OEC in Action: Boston Marathon Bombing Case Study Before During After • 2009 Statewide • Field support from OEC • Debrief sessions with Communications Regional Coordinator the National Council of Interoperability Plan Statewide • Over 280 response and Interoperability (SCIP) workshop recovery calls placed via • Communications Coordinators GETS with over a 99% • SAFECOM assessment of the completion rate. dissemination of after- 2010 Marathon and • 152 expedited WPS recommendations for action reports enrollment requests. improvement • Development of a 93% of calls made with • Communications Unit Case Study to share WPS were completed. Leaders and • Use of COMLs and lessons learned Communications Unit COMTs Technicians training • Interoperable • Two SCIP workshops in communications 2012 between jurisdictions Homeland Office of Cybersecurity and Communications Security 9
Evolving Emergency Communications Ecosystem – Boston Marathon Bombing Incident Response and Coordination Governmental Agencies Governmental Agencies (F/S/L/T/T) (F/S/L/T/T) “Immediately after the announcement, the Reporting & Notifications, “In Watertown police asked residents to FBI.gov website received more traffic than “Our two -way radio systems performed remain indoors, and so- called “reverse Requests for Alerts & it has ever seen, an official said, as well as well, and our communications plan saw 911” calls were made to every house Assistance a "sizable" jump in calls to their tip line. Warnings first responders through those chaotic advising residents, many of whom were The FBI set up a new site, just waking up, to stay put.” – The hours after the blast” bostonmarathontips.fbi.gov, to report tips”– The Wall Street Journal Independent, Watertown, MA Steve Staffier (MA SWIC and Event COML) Public Information Exchange Citizens / NGOs / Citizens / NGOs / Private Sector Private Sector Homeland Office of Cybersecurity and Communications Security
2014 NECP – Strategic Framework Stakeholders : Recognizes the increasing interconnections of responder communications and takes an expanded view of the stakeholder community across incident response, from traditional public safety (e.g., law enforcement, fire, EMS) to the whole community (e.g., 911/PSAPs, emergency management, industry) Goals and Recommendations: Stresses need for updated governance, planning, standard operating procedures, training and exercise and research and development to keep pace with new technologies and partners Vision: Updated to include information sharing (in addition to communications) for emergency response personnel (as needed, at all levels of government, across all disciplines) Homeland Office of Cybersecurity and Communications Security
2014 NECP – Strategic Goals Goal 1 – Governance and Leadership: Enhance decision-making, coordination, and planning for emergency communications through strong governance structures and leadership Goal 2 – Planning and Procedures: Update plans and procedures to improve emergency responder communications and readiness in a dynamic operating environment Goal 3 – Training and Exercises: Improve responders’ ability to coordinate and communicate through training and exercise programs that use all available technologies and target gaps in emergency communications Goal 4 – Operational Coordination: Ensure operational effectiveness through the coordination of communications capabilities, resources, and personnel from across the whole community Goal 5 – Research and Development: Coordinate research, development, testing, and evaluation activities to develop innovative emergency communications capabilities that support the needs of emergency responders Homeland Office of Cybersecurity and Communications Security
Lessons Learned from Hurricane Response S AFECOM/NCSWIC panel on Response to Hurricane Sandy identified best practices and lessons learned that support the NECP draft goals: Pre-incident coordination (i.e., training, exercises, planning) across the whole community is important Plans need to be current and widely disseminated to those who need to implement them Large-scale incidents will transcend State borders – need to identify the capabilities across the whole community prior to an incident Understand mutual aid processes and mechanisms to expedite support from other States Identify and establish relationships with POCs in government and private industry Homeland Office of Cybersecurity and Communications Security
Top Priorities Among Recommendations Continue to drive improvements in current emergency communications, such as LMR systems Address gaps identified during goal assessments Continued planning for LMR systems Enhance planning and preparing for the adoption, integration, and use of emerging technologies, including the NPSBN Importance of applications, cybersecurity, and the NPSBN Increase coordination among stakeholders, processes, and planning activities across the emergency response community SWICs; Broadband Point of Contacts (POCs); chief information officers, chief information security officers and chief technology officers, Statewide Interoperability Governing Bodies 9-1-1 Boards NPSBN, NG9-1-1, Integrated Public Alerts and Warnings (IPAWs) Homeland Office of Cybersecurity and Communications Security
Recommend
More recommend
