C I S A | C Y B E R S E C U R I T Y A N D I N F R A S T R U C T U R E S E C U R I T Y A G E N C Y EMERGENCY COMMUNICATIONS DIVISION OVERVIEW 1
Emergency Communications OUR HISTORY Division During the events of September 11, 2001, and Hurricane Katrina in 2005, the nation faced several emergency communications challenges Who We Are that impacted its ability to respond, such as: The Cybersecurity and Infrastructure Security Agency (CISA) Emergency Communications Division (ECD) was established Limited Technical Standards • within the Department of Homeland Security (DHS) in 2007 • Limited Training & Exercises to deliver Title 6 United States Code, Title XVIII and Executive • Lack of National and Statewide Plans Order 13618 functions, and affirmed by the CISA Act of • Lack of Governance 2018, to address these challenges and build the nation’s • Lack of Standard Operating Procedures emergency communications capabilities 2
OUR EVOLUTION Emergency In order to evolve to address these threats, CISA was created Communications within DHS to lead the Federal Government’s emergency communications, cybersecurity, and critical infrastructure Division protection efforts Who We Are Since the establishment of CISA ECD, the threats the Nation faces — digital and physical, human, technological, and natural — have become more complex, and the threat actors more diverse, than at any point in our history 3
CISA Emergency Communications “Defend Today, Secure Tomorrow” We Are VISION MISSION TENETS CISA • Stakeholder Driven Interoperable, secure, and Advance emergency • Multidisciplinary resilient emergency communications in • Comprehensive communications enable partnership with Public • Collaborative daily operations and Safety and National • Impact Focused CISA leads the national incident response Security/Emergency Data Driven • throughout the Nation Preparedness communities effort to understand and • Accountability manage cyber and physical risk to our critical infrastructure 4
What is Emergency Communications? Emergency Communications are the means and methods for exchanging the information necessary for successful incident management - all day, every day. Each day in cities and towns across the Nation, emergency response personnel respond to incidents of varying scope and magnitude. Their ability to communicate in real time is critical to establishing command and control at the scene of an emergency, maintaining event situational awareness, and operating within a broad range of incidents. 5
Emergency Communications Complexity Although 911 is what most people think of when they hear emergency communications, there are various concepts that play critical roles in ensuring access to reliable, secure, and interoperable emergency communications every day in order to save lives, protect property and the environment, and stabilize communities 6 6
Who We Support CISA ECD works with Federal, State, Local, Tribal, and Territorial stakeholders across 56 States and Territories to enhance emergency communications interoperability 7
Organizational Functions CISA EMERGENCY COMMUNCIATIONS DIVISION INTEROPERABLE STRATEGY AND NATIONAL COMMUNICATIONS RESOURCES GOVERNANCE TECHNICAL ASSISSTANCE (ICTAP) NATIONAL PRIORITY PLANNING AND TELECOMMUNICATIONS CHIEF OF STAFF POLICY SERVICES 8
NATIONAL Leads the design and implementation of national-level plans to improve public safety communications PLANNING AND capabilities across the country, and the development, coordination, and analysis of federal financial POLICY assistance policy. National Planning Grants Conducts national-level assessments of Develops products and provides services emergency communications capabilities, that inform the use of federal financial specifically the National Communications assistance programs to execute NS/EP Baseline Assessment (NCBA), to determine and Public Safety emergency the degree of emergency communications communications projects and activities; capabilities that have been attained and awards and administers any grant develops reports and plans accordingly, funding appropriated to CISA ECD; and specifically the Biennial Progress Report develops the annual SAFECOM Guidance (BPR) to Congress and the National on Emergency Communications Grants Emergency Communications Plan (NECP) 9
Facilitates the development of requirements to achieve NATIONAL interoperability among all levels of government through coordination and support of public safety and NS/EP stakeholder GOVERNANCE groups. Develops best practices, creates guidance documents, and executes initiatives to improve emergency communications interoperability and cybersecurity across all levels of government. State, Local, Tribal, Territorial, & International Emergency Federal Emergency Communications (SLTTIEC) Governance Communications (FEC) Governance Advanced Technology Provides program management and facilitates the Leads and provides program management, as Assesses and communicates the development of requirements and best practices to well as administrative and policy support to impact of technology and policy achieve interoperability among state, local, tribal, and Federal Departments and Agencies such as the changes to the operability, territorial public safety agencies, assisting in planning, ECPC, the Federal Partnership for Interoperable interoperability, cybersecurity, and as well as executing against and furthering the priorities Communications (FPIC), the NS/EP Executive resiliency of emergency of SAFECOM, the National Council of Statewide Committee Joint Program Office (NS/EP EXCOM communications and provides direct Interoperability Coordinators (NCSWIC), the National JPO), and the Accelerating Broadband subject matter expertise across the Public Safety Telecommunications Council (NPSTC) and Deployment on Federal Property Working Group Branch and to the stakeholder associated Committees within each community as appropriate 10
INTEROPERABLE Serves all 56 states and territories and provides direct support to state, local, and tribal emergency responders COMMUNICATIONS and government officials through the development and TECHNICAL delivery of training, tools, and onsite assistance to advance public safety interoperable communications ASSISTANCE capabilities. Statewide Communication Technical Assistance (TA) CISA ECD Field Coordination Interoperability Plan (SCIP) Provides, at no cost, instruction, such Builds trusted relationships, enhances Coordinates locally-driven, multi- as Communications Unit Training & collaboration, and fosters the sharing of jurisdictional, and multi-disciplinary Support (COMU), and assistance with best practices and information between the statewide plans to enhance the planning, governance, operational, federal, state, local, tribal, and territorial emergency communications; creates and technical aspects of developing and government stakeholders, critical a single resource for all stakeholders implementing interoperable infrastructure owners and operators, the and a unified approach for enhancing communications initiatives designed to private sector, and other key non- interoperable communications for help emergency responders continue to public safety and officials at all levels communicate during disasters or large- government organizations of government scale planned events 11
PRIORITY Collaborates with the public and private sectors to ensure the NS/EP TELECOMMUNICATIONS communications community has access to priority telecommunications and SERVICES restoration services to communicate under all circumstances. Government Emergency Telecommunications Wireless Priority Service Telecommunications Next Generation Networks Service (GETS) (WPS) Service Priority (TSP) Priority Services (NGN—PS) Authorizes NS/EP Enables users to have Provides NS/EP personnel Provides NS/EP personnel organizations to receive priority voice, data, and priority access and prioritized priority access and prioritized priority repair and installation video communications as processing in the local and processing in all nationwide of vital voice and data circuits the communications long-distance segments of the and several regional cellular or other telecommunications networks evolve landline networks, greatly networks, greatly increasing the services and enable carriers increasing the probability of probability of call completion to prioritize restoration in the call completion event of a disaster 12
Performance Management CISA ECD administers a performance management program to measure the Nation’s interoperability progress in the following areas: National & Federal State/Territorial & Tribal Local Incident Measures (in-progress) Federal Interoperability Markers NCSWIC State Interoperability Markers (in progress) Tribal Interoperability Markers (in- Internal Operational Measures progress) Better understanding of interoperability gaps Improved services and offerings Program Benefits: Raise awareness with decision-makers 13 Better alignment of resources
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