Emer Emergency ncy Communications and Communications and Citizen Ser Citizen Services ices Department Leadership Meeting July 25, 2018
The T The Ten Things y n Things you need to kno u need to know about eccs f about eccs for y r your ur neighborhood Barbecue when neighborhood Barbecue when someone finds out y someone finds out you w u work f rk for r th the c city
Fir First, w t, we are busy are busy • VB 9-1-1 • Total calls – 719,335 • 9-1-1 – 224,216 • Non-Emergency – 326,023 • Outbound – 169,096 • Calls for service – 414,697 • VB 3-1-1 • Total contacts – 116,857 • 311 calls – 81,980 • Real Estate Assessor – 9,567 • Chat – 9,395 • Email – 2,938 • Everything else – 12,977
Second, wh Second, why y do t do they ask ask all t all those ques ose questions? tions? Need to find out: • The address where help is needed • What type of help is needed • All the details we can Basically, who, what, when, where and why
Third, I w Third, I was on hold when s on hold when I called I called 9-1-1 9-1-1 • Remember, we are busy….but don’t hang up!! • We receive multiple calls on the same incident and this sometimes causes calls to go into queue • ….but don’t hang up!!
Fourt urth, Can I t , Can I text 9-1-1? xt 9-1-1? • You can and have been able to since April of 2015
Fif Fifth, Ho h, How do I find out w do I find out about ….. about ….. • Call 311 • Its available 24 x 7 x 365 Your one stop shop for city information and services
Sixt Sixth, When do I call 9-1-1 h, When do I call 9-1-1 vs vs 3 31 1? • 9-1-1 – medical emergencies, fires, accidents with injuries, crimes in progress • 385-5000 – non-emergency police, fire and rescue • 311 – city information, news, events An easy way to remember: burning building 9-1-1 , burning issue 311
Se Seventh, y nth, you g u get a t t a text xt af after t er the bbq he bbq asking about asking about working in public safety f rking in public safety for r the city the city, but the , but they don don’t w t want nt to dodg to dodge bullets, r e bullets, run into a n into a burning building, or see burning building, or see blood. blood.
eight eighth, ho h, how can I t w can I teac ach h my c child t ild the pr e proper use oper use of 9-1-1? of 9-1-1? • Catch ECCS at one of the many public education events they attend • Invite the ECCS team and their mascot out to visit your organization • www.vbgov.com/911kids
ninth, m ninth, my kid sa kid saw a big pink w a big pink cell phone w cell phone walking ar lking around ound at an e at an event t ent they w were at, ere at, what's up wit what's up with t that?? at??
tent nth, Ho h, How do I learn w do I learn more about eccs? more about eccs? • Come do an observation • See us out and about at many city events and job fairs • Visit our website: www.vbgov.com/eccs • To request Cell Phone Sally: CellPhoneSally@vbgov.com
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