Emergency Telehealth Service Nurse Educator Emergency - PowerPoint PPT Presentation

Melanie Goode ETS Emergency Telehealth Service Nurse Educator Emergency Tele-education Support BSc N, BSc CN, ENP (UK), PGC ENB199 @MelanieGoode7

Objectives ▪ Provide an overview of the Emergency Telehealth Service (ETS) ▪ Present the ETS Education Program ▪ Demonstrate how this program is contributing to enabling the WA Country Health Service workforce ▪ Discuss what comes next…..

WA Country Health Service

THE EMERGENCY TELEHEALTH SERVICE (ETS)

BEGINNINGS 2012 ▪ 6 sites ▪ 1 region - Wheatbelt ▪ 8:00-23:00 Fri-Mon ▪ 150 patients a month

ESTABLISHED TODAY ▪ 80+ sites and growing ▪ All 7 regions ▪ 24/7 ▪ Embedded as part of WACHS core business ▪ 1600 patients a month ▪ Total Consults 84,030

WACHS WORKFORCE DEC 2018 Percentage 45% 40% 35% 30% 25% 20% 15% Percentage 10% 5% 0%

ENABLING THE WACHS WORKFORCE Initial objectives of the ETS education program August 2014 ▪ Upskill the existing workforce ▪ Develop essential skills for working with the VC modality ▪ Foster a collaborative approach to emergency care

On-going objectives include ▪ Improve and maintain knowledge and understanding of emergency care principles ▪ Promote and support a confident and competent workforce ▪ Promote WACHS organisational standards

EDUCATION PROGRAM DEVELOPMENT ▪ Learning Needs Analysis ▪ Core emergency nursing and medical skills ▪ Change of practice updates – Sepsis Pathway ▪ Seasonal education – Snake bites, Drowning ▪ Specific requests from the regions

Collateral Benefit On-going cost WACHS effective, Learning equitable Ethos resource Education Program Blended Embedding Approach To Best Practice Learning

Collateral Benefit On-going WACHS cost Learning effective Ethos resource Education Program Blended Embedding Approach Practice To Learning

Collateral Benefit WACHS On-going cost Learning effective Ethos resource Education Program Blended Embedding Approach To Practice Learning

Collateral Benefit On-going WACHS cost Learning effective Ethos resource Education Program Blended Embedding Approach To Practice Learning

Theoretical Subject Specialist Sessions Simulation Simulation Demonstration Sessions Sessions HELP Practical Skill e-learning Sessions Resources

Theoretical Subject Specialist Sessions

Simulation Demonstration Session

Practical Skill Sessions

Simulation Sessions

SIMULATION SESSION

“I found it beneficial to see how self expectations don't always match life actions therefore these sessions are good for “This was a very valuable session practice and recognising where site issues for our staff, good to keep minds can occur (such as where some of the fresh with regular practice, thank you paperwork required was). ” for providing the opportunity. ” “We don't have many resuscitations here so it was great to be able to do a simulation. Also it was great to see how we work in a team as we are all permanent or casual to this health service. ”

Collateral Benefit On-going cost WACHS effective, Learning equitable resource Ethos Education Program Blended Embedding Approach Practice To Learning

HELP e-learning Resources

HELP E-LEARNING PROGRAMS

MAINTAINING A DIALOGUE ETS News Desk • Electronic version with embedded links • Printable

ATTENDANCE NUMBERS ▪ ETS VC Sessions attendees ▪ HELP e-learning products engagements ▪ Simulation Sessions sites

RURAL SITE NURSE FEEDBACK WENDY YOUNG SDN DERBY

FEEDBACK AND EVALUATION “able to attend from “too much technical information anywhere State wide” crammed in a small space of time - maybe separate out the two topics and begin each one with more non- ICU terminology which would be “all excellent more understandable out in the revision” regional sites” “ Better ways to document assessments to send to ETS ”

THE FUTURE ▪ Research in association with ECU ▪ Enabling the regional workforce to utilise the VC modality to deliver their own education ▪ master classes for regional educators ▪ Progressive simulation to encourage regional cohesive working practices ▪ ALS assessment and support for regional assessors ▪ Development of a Mental Health ETS- coming very soon ▪ The possibilities are endless………..

ACKNOWLEDGEMENTS ▪ Leanne Newman for her work establishing the ETS Education Program ▪ Kylie Bosich Director WACHS Command Centre for her support ▪ Jill Maitland ETS NE my friend and colleague ▪ Dr Stephanie Schlueter for her support and engagement ▪ Jane Jarratt my first nursing mentor and great friend