Diana Sanchez-Betancourt & Elm Vivier HSRC Seminar 21 July - PowerPoint PPT Presentation

Diana Sanchez-Betancourt & Elmé Vivier HSRC Seminar 21 July 2016 Social science that makes a difference

Outline 1. What problems were we trying to address? 2. How did we go about it? 3. What was achieved? 4. What did we do? • Steps of the scorecard method • Review of the Heights scorecard pilot • Results & limitations 5. So what? Lessons and further thoughts

What problems did we try to address? • Service delivery and community engagement in local government, especially informal settlements • Limitations of existing conventional “public participation” mechanisms • Project objective: to support cities to review, enhance and innovate on engagement approaches within service delivery processes

How did we go about it? Broad aims: • To work together with city officials and communities • To experiment with an existing methodology and adapting it to a local context • To follow the principles of participatory action research

WHAT DID WE DO?

The Community Scorecard • Brings together citizens and officials (users and providers) • To decide issues and develop measures (the scorecard) To evaluate challenges and • ways to improve delivery and maintenance of 2 services THE HEIGHTS SCORECARD: M ILITARY HEIGHTS ELECTRICITY WATER Com City AREA: ______________________ NAM E: __________________________ 1. How is your access to a water tap? 1 3 Bad Okay Good M easure/ Criteria Reasons / Comments Ideas for solutions 2. How is the water pressure in your area? 1 3 1. How are new electricity connections in your area? 2. How are the electricity restorations 3. What is the condition of the water taps in in your area? 3. 1 3 How is the streetlighting in your area? your area / that you use? 4. How is the level of streetlighting in your area? 5. How is the quality of keypads used for pre-paid meters? 4. How is the other water infrastructure? 1 3 6. How is the City’s maintenance of electricity equipment?

Implementing the Scorecard Experiment: main steps • Step 1 – Preparatory work: understanding the context in the informal settlements and within the city • Step 2 – Understanding the needs of residents and of the City around water and electricity (separate conversations first) • Step 3 – Identifying what issues residents and officials want to evaluate (developing indicators) • Step 4 – Agreeing on the things city officials and residents want to evaluate • Step 5 – Scoring: going into the streets and homes to evaluate together – city officials, community leaders and residents • Step 6 – Comparing scores; understanding (a) the realities of delivering and maintaining these services and (b) different perceptions; And defining what can be done (ideas for action) • Step 7 – Evaluating the process: what was and was not useful, and why?

Overview of Scorecard Process

Steps 1 & 2: understanding the context and needs Town Centre Protea Park Avondale Robinvale S T NONE R45 • City of Cape Town: open to experiment NONE T S Atlantis Industrial R302 Witsand Camphill Village S T R45 32 T S R27 S T Drakenstein Local Municipality R304 WC023 Koeberg S T R304 Klein Zoute Rivier AH Duynefontein Van Riebeeckstrand Bellville NU NONE S T NONE M19 Paarl NU Malmesbury NU 105 23 Morningstar AH S T R304 S T R45 Atlantic Beach Estate S M58 T 104 T S R312 Vissershok • Ward 67: selected by City S T NONE R302 Fisantkraal T S M48 NONE Bloubergstrand City of Cape Town Metropolitan Municipality West Beach CPT T S 54 107 Vierlanden Heights M167 Kuilsrivier NU T S R45 NONE Welgelegen NONE Parklands Durmonte R45 S T De Noon Vierlanden Crest Uitsig S T Killarney M13 Uitzicht Table View Sunridge T S Durbanville 103 Joostenberg Richwood Aurora Ext D33 M48 Morningstar 113 Killarney Gardens Aurora Ext D22 Bonnie Brook 112 Durbanville Ext 2 S T M15 Langerberg Glen Rietvlei 101 Langeberg Ridge Vygeboom Rietvlei Kenridge Heights Ext Belmont Park Milnerton Ridge 1 De Bron T S 21 111 T S M13 Bothasig 70 Springfield Kenridge M31 Bellville South NONE Eikendal Kleinbosch Oude Westhof Eversdal 102 4 Kenever Ext 2 Chantecler Vredekloof Welgelee Sunsetlinks Welgelegen 3 Welgedacht Door de Kraal Roosendal 5 Welgelegen 2 Plattekloof 3 7 Scottsdene NONE Plattekloof Welgemoed Glen Ive Morgenster Welgelegen 1 T S Stellenridge T S Edgemead Monte Vista Panorama M14 Bellville Park Bloemhof 6 M5 Sandrift Kaapzicht Loevenstein Belair Tijgerhof Montague De Duin Hoheizen Ext 20 S T Old Oak Ferndale Protea Village Century City De Tijger Blomtuin M30 Oakdale Oakglen 2 De Grendel T S T S Heemstede Stellenbosch Local Municipality Rugby Acacia Park Tygerdal N1 City M14 Clamhall M25 Vredelust Boston 3 Blommendal Protea Hoogte NONE Churchill Oosterzee Thalmien 8 T S WC024 55 Ysterplaat 27 Richmond Estate Brackenfell South M23 T Green Point S M6 Wingfield NONE Parrow East Bellrail Kaymor Factreton 10 56 Richmond Parow Tygerberg Hospital Labiance Soneike Brooklyn 26 Beaconvale Parrowvallei Beroma Bosman Estate Sea Point Paarden Eiland Kensington Maitland Vasco Leonsdale Transnet Marshalling Yard Saxon Industrial Ruyterwacht Avon Greenlands Glenhaven 11 Fresnaye Cape Town CBD T S Foreshore Thornton Florida Elim Bantry Bay R102 Ndabeni 25 9 De Kuilen 115 Zonnebloem 30 28 Serepta Klipdam Mikro Park Maitland Garden Village S T Elnor Uitsig Sarepta Clifton Oranjezicht Observatory 53 M52 Pinelands Epping The Range Zevenwacght Matroosfontein Clarkes 22 Erica Oakdene St Dumas Jagtershof Oranjezich Woodstock ¤ £ 57 51 NONE Belhar 8 T S 77 M3 Belhar 4 Highbury R310 52 50 Belhar 3 Belhar 7 12 Gersham Rosebank Airport Informal Zevendal • The Heights camps: S T Camps Bay Kewtown Langa Wembly Park M62 £ ¤ 49 Bridgetown 31 Durrheim 19 Rustdal M3 Silvertown 44 Montana Camelot Blackheath Rondebosch Vogelvlei 14 54 Athlone Heideveld 106 13 Cormac Park Highgate Table Mountain T S M3 Belgravia Rylands 40 24 Gaylee 59 48 Surrey Estate 58 Crawford Gatesville 20 Wimbledon Dennemere Claremont 60 Penlyn Estate Hatton 46 45 41 Greenfield 39 108 Bishopscourt Newfields NONE Nerissa Estate Pinati Fairdale Hillview 62 T S Kenilworth Lansdowne 37 36 NONE Penhill M63 Cecilia State Forest £ ¤ 47 42 38 Drift Sands Malibu Village Pine Place M3 Phillipi East 17 Wynberg Central Phillipi 35 114 Hohenort Youngsfield Wetton 34 Mfuleni Cedardale Llandudno Philippi 18 Gill Cape Bel Ombre 63 Ottery Phillipi AH 88 89 Stratford 33 Mandalay Forest Village Helgarda Estate 87 NONE Electric City Beverley Park Royal Cape Fairways 91 74 Houtbaai 116 90 Stratford Green Imajamojea Constantia Plumstead 66 Montague's Gift 75 16 Penzance Estate 73 T S Diep River 76 T S Blue Gum Dam M38 Lotus River 80 Schaap Kraal M49 93 NONE 65 Woodlands Croydon Scott Estate Tokai Elfindale Montagu's Gift S T 92 94 96 • Scope for improving services Sweet Valley Bergvliet 72 M22 T S Princess Vlei Heathfield 78 79 Helderberg Estate M42 97 Zeekoevlei Eldawn Dennendal 110 Westridge Firgrove Steenbras View World View Helderberg Nature Reserve 81 98 S T Dreyersdal Retreat Zeekoeivlei Rocklands 82 109 Heldervue Die Wingerd Nutwood NONE 71 M42 Rondevlei Zeekoe Vlei 99 95 The Links SH Erinvale Estates Erinvale Pollsmoor Wolfgat NONE 15 Golden Hill Steenberg Kirstenhof S T Strandfontein NONE The Links 84 Jacques Hill Estate ¤ £ Westlake 68 67 6 43 M32 Macassar NONE Natures Valley S T M3 Seawinds Seawinds Pelikan Park Westridge Golden Acre Roundhay M42 Frogmore Estate Lionviham Rooilanddam 64 Paardevlei Roma Glen Muizenberg Muizenberg Helderzicht Kalamuda Noordhaven Sandvlei Chapmanspeak T S Strand Halt Chris Nissen Park M6 Belvedere Noordhoek The Palms Flat Acres San Michele 83 Helderberg SH 69 Silver Mine Village Silvermine Lochnerhof Dassenberg NONE T S 85 Onverwacht M9 De Goede Hoop The Lakes S T Clovelly NONE M64 Sunnydale Peers Hill Broadlands Sir Lowry's Pass Lekkerwater Silverglade Kalkbay 86 Sunnyacres Masiphumelele Noordhoek Risi View Tarentaalplaas Wildevoëlvlei Wildevoël Vlei Casablanca • Opportunity to build stronger Kommetjie Capri Village NONE Panorama T S Anchorage Park Admirals Park Ocean View M6 Pine Acres T S Mountainview M82 Welcome Glen Glencairn Da Gama Park Mountainside Estates NONE Bo-Steenbras Dam Glenmarine Gordons Bay Central Kleinplaasdam Bayview 100 Bayview Village Steenbras Dam Mount Pleasant Red Hill Simonskloof Seaforth Schusterskraal T S M66 Winford relationships & trust Murdock Valley 61 NONE Somerset West NU M65 S T Cape of Good Hope Nature Reserve Overstrand Local Municipality WC032 S R44 T • Water & electricity: 5 informal settlements • Hillview One • Some challenges • Hillview Two • Feasibility • Village Heights • Comparative • Overcome Heights • Military Heights • Utilities dept. most committed