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US 8,681,951 B1 Page 4 (56) References Cited OTHER PUBLICATIONS U.S. PATENT DOCUMENTS Darnhuis, M., et a!., "A Multimodal Consumer Information Server with IVR Menu," 2nd IEEE Workshop on Interactive Voice Technol- 2009/0225788 Al 9/2009 Kephart et a!. ogy for Telecommunications Applications (IVTTA94): pp. 73-76, 2009/0228908 Al 9/2009 Margis eta!. Kyoto, Japan (Sep. 1994). 2009/0276441 Al 1112009 Malik Shah, S.AA., eta!., "Interactive Voice Response with Pattern Recog- 2009/0276708 Al 1112009 Smith eta!. nition Based on Artificial Neural Network Approach," International 2009/0280863 Al 1112009 Shin eta!. Conference on Emerging Technologies: pp. 249-252, (Nov. 2007). 2009/0285380 Al 1112009 Chen eta!. Trihandoyo, A., eta!., "A real-time speech recognition architecture 2010/0007028 AI 112010 Fachmann et a!. for a multi-channel interactive voice response system," International 2010/0021030 Al 112010 Collins eta!. Conference on Acoustics, Speech, and Signal Processing vol. 4: pp. 2010/0049654 AI 2/2010 Pilo eta!. 2010/0087175 Al 4/2010 Roundtree 2687-2690,(1995). 2010/0100377 Al 4/2010 Madhavapeddietal. Hattori, S., et al., "A multimedia intelligent message communication 2010/0166158 Al 7/2010 Costello et al. system for distributed coordination environments," Electronics & 2010/0172481 Al 7/2010 Canu eta!. Communications in Japan, Part !-Communications, vol. 76, No. 1, 2010/0189250 Al 7/2010 Williams et a!. pp. 11-23 ( 1993). 201110009096 AI 112011 Rotsztein et a!. Patent abstracts of Japan, vol. 097, No. 001, Jan. 31, 1997 & JP 08 201110014952 Al 112011 Minton 242307 A (Canon Inc), Sep. 17, 1996. 201110060683 AI 3/2011 Salmon Rock et a!. Kalva, H., et al., "Delivering Object-Based Audio-Visual Services," 201110091021 Al 4/2011 Adkar eta!. IEEE Transactions on Consumer Electronics, vol. 45, No. 4, pp. 201110099116 Al 4/2011 Gabel 1108-1111, (1999). 201110276408 Al 1112011 Toole Schmandt, "Phoneshell: the telephone as computer terminal," Pro- 2012/0063574 Al 3/2012 Or-Bach et al. ceedings offirstACM International Conference on Multimedia, Ana- heim, CA, US, pp. 373-381, (1993). FOREIGN PATENT DOCUMENTS Himberg, J., eta!., "Time Series Segmentation for Context Recogni- tion in Mobile Devices", IEEE, 203-210, (2001). EP 1351477 Al 10/2003 Chris Schmandt and Stephen Casner, "Phonetool: Integrating Tele- EP 1120954 A3 6/2005 phones and Workstations," IEEE Communication Society, Nov. EP 1545101 A3 12/2005 27-30, pp. 0970-0974, (1989). EP 774853 Bl 5/2006 Basinger, R. G., eta!., "Calling Card Service-Overall Description EP 1874018 Al 1/2008 and Operational Characteristics", The Bell System Technical Jour- JP 2004274425 A 9/2004 wo nal, (1982). 9819259 Al 5/1998 wo Cadiz et a!. "Designing and Deploying an Information Awareness 9840826 A3 12/1998 wo interface" CSCW'02, Nov. 2002, ACM, pp. 314-323. 9856158 A3 3/1999 wo Corcoran eta!. disclose "User interface technologies for home appli- 9848551 A3 4/1999 wo 0131497 Al 5/2001 ances and networks", IEEE Trans. Consumer Elect; pp. 679-685, wo 0157851 Al 8/2001 (1998). wo 0165871 Al 9/2001 Nancy Friedrich, "Graphical-User-Interface Module Eases Integra- wo 9820409 AS 1112001 tion," Wireless Systems Design, Oct. 2004, 1 page. wo 0217604 Al 212002 Balachandran, R., eta!., "Dialog System for Mixed Initiative One- wo 2004049306 Al 6/2004 Turn Address entry and Error Recovery," Proceedings of SIGDIAL wo 2004064299 A3 7/2005 2009, the lOth Annual Meeting of the Special Interest Group in wo 2007012831 AI 2/2007 wo Discourse and Dialogue, pp. 152-155, Queen Mary University of 2007081929 A3 1/2008 wo London, Association of Computational Logistics, (2009). 2008086320 Al 7/2008 wo 2009006173 A3 3/2009 wo * 2009100477 Al 8/2009 cited by examiner
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 1 of 110 co c ...0 (.) co co co co 0 0 0 0 ..- ...- ...- ..- c c c c 0 0 0 0 :;:::; :;:::; :;:::; :;:::; co co co co •• • c c c c :;:::; :;:::; :;:::; :;:::; en en en en a> a> a> a> 0 0 0 0 z 1- ({) a... <.9 u.. .- a> a> -.:t c a> c 0 0 (.) 0 ,.- .c. ·-.c. a. >a. <D a> ::J en 0- ~ -- 5 co N 0 ..- '- <D co ()
~ ~ ~Ul ~ ~ ~ ~ ~ 00 • = 116 Network 108a Gateway Destination 112 ~ :-: N 108b N Destination .... 0 .j;o. Device (Computer+ VOIP) rFJ PSTN =- ('D 108c ..... Caller Visuphone ('D Destination N 104b J 0 ..... .... .... 106 • 0 102b • 110 • 108n d Destination rJl 00 0.., 00 FIG.18 """"' \c u. = """"' """"'
~ ~Ul ~ ~ ~ ~ ~ ~ 00 • = 116 Network Gateway 108a Destination 112 ~ :-: N 108b Device N .... Destination 0 (Smartphone) .j;o. Caller Visuphone rFJ PSTN =- 1047 ('D 108c ..... ('D 106 Destination (.H 102c 0 ..... .... .... • 0 • • Cellular Network f 108n 111 Destination d rJl 00 0.., 00 FIG.1C """"' \c u. = """"' """"'
Destination Board v202a 108a j Press 3 Press 2 for Press 0 for Order 204a./ Pizza Order 206af main menu Status /\ 220al ;210a •, 212a Press 2 for Press 1 for Press 1 to talk to J Non-Veg j 208a Veg the Executive v218a I Press 1 for I Press 2 for 216a I I f Home Take I I 214a f I Delivery Away ' I ' I ' ' FIG. 2A
B~ ~-)'- Device 108a ----------------------------------------------------------------: I I I Destination I I number 1 102b 206b Pizza Order Order Status PSTN 204b 2 3 110 210b I I 212b: Talk to Non-Veg Veg Executive 208b 1 2 116 1 Home Take 216b Delivery Away 214b 1 2 I 222b FIG. 28
Device 108a Destination 202c Board number 1 102b 206c Pizza Order rder Statu PSTN 2 0 204c 3 110 Talk to .f 212c: Veg Executive : tJ'1 208c • 1 116 4Q Home Take 216c Delivery Away .f Q- 2 214c 1 if· /\ ___________ j( ___________________________________________________ , 222c FIG. 2C
-~-· Device ---------------------------------------------------------------------, 102b Welcome to our Pizza place. Please press 1 to check your order status I or press 2 to make a new order 222: 206c 204c rder Statu t)1 226 Please press 1 for vegetarian order or press 2 for non-vegetarian pizza order 210c V 208c \. Veg Non-Veg 224 #1 ':t):2 I I I 222c FIG. 20
~ ~ ~ ~ 11 PST Device 0 N (Computer/Smartphone) )302 v312 Radio Display 326 Gateway f Interface .. t-y- _[__ 304 314 Central Processing Unit Network Network ' L ' Interface / 324 j 112 v316 102a j ) 306 v318 f---7 Memory Memory Card Visuphone Input/Output 320 a H I 104 I interface - Keyboard Visual Menu Database 320 b H Mouse 308 '-- H Other Applications 2 '-- 1;-32 USB 310 FIG. 3A
~ ~ ~Ul ~ ~ ~ ~ ~ ~ 00 -...f'Y' • 110 PST Device N (ComputerfSmartphone) ~ = ) 312 !302 Radio Gateway ) 324 Display ' / ' / Interface -h- f ~ :-: 324 ) 314 Central Processing Unit N / - 304 Network N ,. Network ' , / .... ' 0 Interface .j;o. Memory 112 ) 316 ./ rFJ 102a VOIP Application ) 318 =- - f-0 Memory ('D 340 ..... ('D Card \0 0 320 ..... .... Visuphone Input/Output H .... ' I L_ I 104 / ' interface Keyboard 0 ( 322 - H USB Visual Menu Database 308 306 .-' '-- H Mouse Other Applications I 310 4t FIG. 38
-~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 10 of 110 0 N C"0 ------------------------------------------------- ---------- ---------- ' ' ' ! []][]] co ' N ' ' 0 0 ' ' ""'" ""'" GG BEJI 0 (j) aJ 1"- GGl 1 co I.!) 1 GG! ""'" I C"0 N '' ' '' ' '' ' '' ' .lBGl ' ' ' ' lGGl ' ' ' ' ' ' ' ' .......................................................................................................................................................................................................................... • ....................................................... ..! (..) N 0 .,....
~ ~ v51~ ~Ga~wayB (" 110 116 Display 512 j 112 II\ I Device • '_!526 (Computer) 102b v ![ ;514 Display Interface ..... Network 502; --"' Interface 518 H Mouse Central Processing Unit L_ 1'- 504} 520 r-- H Memory Keyboard Input/ Output 522 --"' r-- 4 Speaker Visuphone interface 104 I I v524 Visual Menu Database L ' Camera " "" 308 506} 5 23 Other Applications d Microphone V '-- ~ rJl 510 00 0.., 00 """"' \c u. FIG. 5 = """"' """"'
,~-~-~-~-~- r:r:~ ~ ~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 12 of 110 ,....--.. 0 !G G G G [I] (j) : CX) : 1'- : ~ !BGGG I J l N i ~ !G G B EJ []] \ L_-------------------------------------------T--------------- \ \ 0 N 0 <0 <0 (!) (J > (!) 0 >. .0 N 0 <0 0~ O....cu ...... a.. u E ::J 0 "'Ou 0 '-N Q..>- ~x z " .0 C\1 0
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 13 of 110 ....... (.) 1'-- CD ..... CD c CD CD Q) c <.9 (.) (f) ctl ·s: 0 a. $ () .0 LL CD 0 ..... CD s 0 0) " c.o 0 I'-- ~ 0 I'-- " N 0 I'-- .0 N 0 ..-
~8 ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 14 of 110 «::t CD N CX) 0 0 0 0 CX) CX) CX) CX) " " " "" (f) c 0 :.;::::; ro -~ a. 0. <( .... Q) ..c ........ 0 E ..... Q) (f) .... Q) CX) >. .... (f) ro (f) Q) <.9 0) > -o .... c ·c :.;::::; ro u.. 0 ro .... I Q) 0. 0 Q) c 0 ..c 0. :::J (f) > " CX) «::t 0 ...-
~ ~ ~ ~ ~ ~ ~ ~Ul 00 • VisuPhone r902 ~ = Detection Module I r904 Search Module I :-: r906 N Display Module I N .... 0 r908 .j;o. Connection Module I rFJ 104 =- r910 ('D ..... ('D .... Voice Module I Ul 0 ..... .... r912 .... 0 Advertisement Module I r914 Update Module I d r916 rJl 00 Customization Module 0.., I 00 """"' \c FIG. 9 u. = """"' """"'
~ ~Ul ~ :-: Remote Server 1002 N •• Destination N Destination .... 0 .j;o. Device 108a rFJ =- 1006 ('D Computer ..... ('D .... Visual Menu Network Database 0\ 0 ..... 308 .... .... 0 102 1008 \__ PSTN Gateway d rJl 00 0.., 1010 00 """"' \c u. FIG. 10 = """"' """"'
~· ~ ~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 17 of 110 co .0 co co 0 0 ....- ....- qgo ~ ol pJeMJo.::l ·G c c 0 0 "¢ :;::; :;::; co co c c 0 ....- :;::; :;::; ....- (J) (J) CD CD 0 0 t .§ co co ....... 0 ....- -;£J ·'SQ g-..;;:. 0 ....... T""" ..... T""" u ((j p CD <.9 N c c 0 vJ> ....- LL 0 ....- 0 <.0 '?" ..g ....- 0 ....- () ....- § ""' (j CD c 0 "¢1 "5_o ::::1...-- (J) > N 0 ....-
~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 18 of 110 N ..... N ..... CD 0 N E Q) "'0 0 (9 LL >. co ..X: ,__ z 0 f- Q) ....... (f) co Q) 0... 0 z C) N N ..,... c:o ..- N ..-
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 19 of 110 <.0 0 C") .......
~ ~ f? .. . Add-On ~(; 1 .. j\.,.l 1410 1402 1404 FIG. 14A 1414 Add-onD 1420 1412 FIG. 148 1430 Add-On 1424 FIG. 14C
~ Zig Bee Add-On 1410 1438 1402 1404 Gateway 1436 FIG. 140 1414 1420 1422 1440 J > FIG. 14E
~-«-~JC-1-42_2~> 1414 Add-anD ,; 1420 1440 FIG. 14F 1414 Add-on D ,; 1420 WiMAX > FIG. 14G
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 23 of 110 ( __ s--;-tart __ ) Detect phone number of a destination dialed from a device 1504 Search for IVR information in visual menu database on the device Yes in visual menu database? 1518 1522 Update the visual menu database from remote repository 1508 Display the visual menu and associated information 1510 Detect input from caller on the visual menu FIG. 15A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 24 of 110 1512 Connect to the destination based on inputs from the caller 1516 \_.----------X.--------, Maintain the connection till caller or destination disconnects Stop FIG. 158
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 25 of 110 Any menu selection detected on the device? 1526 Provide the dialed number as a destination to remote repository 1528 Update the remote repository Stop FIG. 15C
~ f 1620a Device Destination Memory 1620b Database Construction Destination System 1606 • 1604 • 1620n Records Database 1608 Destination 1616 Processor 1610 Network Interface 1612;- L_ __________________ 1602 FIG. 16
~ ~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 27 of 110 co 0 0 C'\1 0 ,...... ,...... T"" ,...... T"" T"" T"" " " " E Cl) ...... ....... (/) c >. Cl) (j) Cl) 0> <( c <( ::I !Q 0 c I'- '"0 :;::; 0 ::I 0 (.) . :;::; '"0 ::I (.) 0 c ....... !.. ::I <.9 (/) 0 ....... !.. c :;::; (/) '"0 ro LL 0 c ro (,) .t:! 0 0 (,) ro c Cl) s: c (/) Cl) ro 0 0 (/) ..0 ro 0 ro ...... ..0 Cl) ro ro ...... 0... 0 ro 0
~ ~ '-~ L~ ~ Database Construction Agent 1722 Targets List Module ,., ' I ;;o I CD "0 0 IVR Tracking Module (/) ;::;: 0 ..... 1726 IVR Logic Module '< I () 0 Records :J 1720 ~ L ' 1728 :J / Database Tree storage Module (!) / ' () ....... ( 6" 1730 :J :s:: Dialog Module ' ...._ / 1608 0 a. c 1732 "'\._ Speech Recognition CD Module 1734 ~ Response Module I 1738 1736 VOIP Connection Module I ~1724 ' ' \II ' ' ' ' v 1740 ' ' VOIP Application ' ' ' .... Destination ' , ' ' ' ' ' ' ' ' ' FIG. 178
~ ~ ~ ~ ~ Database Construction Agent , __ 1722 Targets List Module r ' :::0 I (1) '"0 0 IVR Tracking Module C/) ;:;: 0 .... 1726 IVR Logic Module '< I 0 0 Records 1720 :::l L_ 1728 :::l ' / Database Tree storage Module (1) - / ' ' / (") ! 5' 1730 :::l __., Dialog Module :5:: -.... 1608 0 0. c 1732 \__ Speech Recognition (1) Module 1734 ~ Response Module I 1738 1737 IVR Connection Module I "'\ 1724 ! l! Destination FIG. 17C
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 30 of 110 Start I Dial, a phone number of a destination, by a 1802a ""\... computer system \I 1804a "\.... Record voice options of a voice menu of the dialed destination \ 1806a ""\_ Analyze the voice menu I 1808a "'\... Enter multiple entries of the voice menu into a database \I 1810a \._ Generate a visual menu for different entries of the voice menu \I Repeat the process for all entries at each level 1812a ""\... of the voice menu \ Stop FIG. 18A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 31 of 110 Start 1802b \_ Connect to a destination Analyze a first level of the audible IVR 1804b menu 1806b Store the information regarding the audible IVR menu in a database No 1810b \-. Analyze the sub-menus 1812b Store the information regarding the sub-menus in the database Yes Stop FIG. 188
~ ~ Category A r---7 Dial Tone Selection / 1904 Category B Starting Questions .... and 1906 Dial Tone Selection IVR - Categories Category C Personal Information \ .... ,.. and 1908 Dial Tone Selection 1902 Dial Tone Selection Category D and/or y / Natural Language Selection 1910 FIG. 19
~ R_e_c_o_rd_D_a_t_a-.-ba_s_e_c_o_n_t_e_nt_~] ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 33 of 110 __ 2002 _;{~ 'W Please enter invoice number 2004a J Please enter the payment amount 2006a J Please choose your payment card: 2008a __/ Press 1 for VISA or 2 for MasterCard Please say or enter your 2010a __/ Credit Card number \'I Please enter your Credit Card 2012a _f expiry date FIG.20A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 34 of 110 Payment Form for ABC 2014 r------------------------------------------------- 1 I : Please enter invoice number: : I I I 2004b ;: : : '------------------------------------------------ ,------------------------------------------------ : Please enter the payment amount I 2006b .1! I '------------------------------------------------ ~-~ I I i Please choose your payment card: i 2008b J1 ~ VISA 0 MasterCard : L------------------------------------------------J ,------------------------------------------------- 1 I Please enter your Credit Card number : I I I I 2010b /! : ________________________________________________ J ;: I 2012b I I I l ________________________________________________ J 2016 FIG.20B
~ ~ ~Ul ~ ~ ~ ~ ~ ~ 00 • Device 2102c 2102a = _f Destination Destination Property 1 Property 1 Property 2 Property 2 :-: Property 3 Property 3 • • N • • N Property n Property n .... 0 .j;o. • _f 102 • rFJ =- • ('D ..... ('D 2102b _f (.H Ul 0 ..... Destination .... _r2102n .... Property 1 0 Property 1 Property 2 Property 2 Property 3 • Property 3 • • • Property n d Property n rJl 00 0.., 00 """"' \c u. FIG. 21 = """"' """"'
~M ,:~ ~-j(- Device ---------------------, ------------------------------------------ : : : : Board : I I I number I 1 2208 Pizza Order Order status 2 2206 • 3 2212 102a Talk to Veg Executive "\... 2214 !J1 :2210 I I ' 1 Home Take \___ 2218 i ) Delivery Away Q 12216 1 2 2202 FIG.22
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 37 of 110 Start \It 2302a\.. Identify phone number of a destination dialed from a device \I 2304a \.. Determine a location code associated with current location of the device \I Compare the dialed phone number with one or more 2306a\... destination phone numbers stored in a database Display at least one property associated with one or more 2308a \.. destination phone numbers based on the comparison \/ Stop FIG. 23A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 38 of 110 2302b Identify phone number of a destination dialed from a device 2304b Determine a location code associated with current location of the device Determine a business category associated with dialed 2306b'-- phone number Search for destination phone numbers matching the 2308b business category of the dialed phone number stored on a database Are one or more destination phone numbers available? Yes Search for at least one destination phone number from the 2312b destination phone numbers based on location code FIG. 238
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 39 of 110 2328b 2330b'- Receive updates from the server Store updates in the database 2332b on the device FIG. 23C
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 40 of 110 2314b Is at least one No 2326b Display a visual IVR menu of the dialed destination phone number Display the at least one destination 2316b phone number and associated properties 2318b Select a destination phone number , Display a visual IVR menu of the 232Gb selected destination 2322 Select an option from the visual IVR menu 2324b Connect to the selected option of the destination Stop FIG. 230
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 41 of 110 Start 2402 Identify a number of destination dialed by a caller of the device 2404 Search for an advertisement associated with the number in a database 2406 Display the advertisement on the device 2408 Is a selection of No advertisement by the caller detected? 2410 Yes Dial a telephone number corresponding to the advertisement (_sto_p ) FIG. 24
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 42 of 110 ..... c ,.... "'0 ..... (I) 0 c 0 3: 0 c u f/) 0> f/) co (I) 0 a.. ,.... f/) co <( ,.... (I) --------- ..c l{) (I) +""' co c C'\1 +""' c +""' co (I) <.9 (I) 0 (I) (I) f/) LL co "'0 ,.... f/) co (I) 0 (I) (.) 0.. (I) 0.. 0::: T N Cil Cil 0 o:::t <D 1..() 0 0 N 1..() 1..() N N
-~- -~- ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 43 of 110 0 ..- I.() N - - 0 >. ........ :.;::::; >< c ...... "'0 '"-- ()) 0 a:l E s 1.. "'0 l.() J2 .0 en c N :J en E (/) co 0) <.9 0 1.. Q.. 0 LL ( u. '"-- '"-- ()) ()) ...... ........ c c c co ()) C) ()) 0 0 ()) 1.() ()) en N ..J CJ) co co ()) ()) a.. a.. .0 .0 ..q- <0 0 0 1.() 1.() N N
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 44 of 110 Start 2602a Dial, at a device, a phone number of a destination \ Compare, the dialed phone number with one or more 2604a\.. phone numbers of destinations stored in the device \I Display, at the device, a form including one or more data request fields based on the comparison \ Stop FIG. 26A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 45 of 110 Start \ 2602b Dial a phone number of a destination \ il Display a visual IVR menu corresponding to the dialed 2604b \__ number on caller device il 2606b Select an option from the displayed visual IVR menu \I Display a form indicating the information required by the 2608b \.._ IVR of the destination \ 2610b \.._ Fill the information in the displayed form \V 2612b \.._ Establish a connection between the destination and the caller device \I Stop FIG. 268
~ ~ -~ Device 2704 I Board number 1 2708 Pizza Order rder Statu e 3 2 v-2702 270 2714 102 Talk to Executive 271 ' 1 .£2720 Home Take Away 1 2718 Scheduling ? 271ef Delivery 2 Mode .J Q : 1 : 2700 ______________________________________________________________________________ _ FIG.27
-~ Device 2804 Board number 1 2806 2808 NRI Banking I I 3 lf2802 2826 Accounts Money Investment Deposits 2810 2 2 1 Transfer 1 102 2824 2812 Saving A/C CreditA/C Talk to 1 2 Executive 9 2828 2720 Check Talk to Report lost Scheduling Balance 1 executive 2 card 1 Mode 2818 2820 2822 ------------------------------------------------------------------------------ I FIG.28
Device r 2904 Q Q March 2011 Mon Tue Thu Wed Fri Sat Sun 2 3 4 1 10 7 8 9 11 5 6 .f 2902 13 14 16 17 12 15 18 25 22 21 23 24 19 20 102 31 28 29 26 27 30 r 2906 Time ss v HH V AM V MM {!. / 2900 FIG.29
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 49 of 110 Start 3002a ""'- Dial, from a device, a phone number of a destination based on predefined calling information 3004a ""'- Receiving information from the dialed destination based on the predefined calling information 3006a Display the received information at the device \It Stop FIG. 30A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 50 of 110 Start 3002b Dial a phone number of a destination from a device Display a scheduling mode option and a visual Interactive 3004b Voice Response (IVR) menu associated with the dialed destination 3006b Switch the device to a scheduling mode 3008b Save a selection information including one or more options of the visual IVR menu 3010b Save a call schedule including a date and time information 3012b schedule's date and time " 3014b FIG. 308
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 51 of 110 A I; 3016b Dial the phone number of the destination \II 3018b Request information from the destination based \.. on the selection information \II 3020b Receive the information at the device \V 3022b Save the received information at the device \V 3024b Display the received information at the device \V Stop FIG. 30C
~0 U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 52 of 110 ro 00 0 ..- ('f) z 1- (/) 0.. -- ro N 0 (]) ....- c 0 (]) ....- C'0 c (]) 0 (.)..c ro C'0 0 ..c ·- 0.. > (]) ""'" Q. 0 ....- (])_ ::J o:o (/) C'0 5 0 ~ _. <.0 0 ..- .... ('f) (]) ro 0
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 53 of 110 c 0 :;:; m (..) .0 co c Q) 0 ::::J ...- c Q) E (..) 0 ("') E"> .c a. 0 Q) oo ::::J .0 (/) 5 -.:t "0 c 0 ...- 0 ("') (..) Q) (/) z 1- (/) 0.. 0 ...- ...- ("') - m C'\1 0 Q) '0 ...- c 0 ...- ("') Q) 0 m (..).c ("') -.:t ·- 0.. > Q) 0 ...- Q)_ o:o ("') ~ -- 0 <.0 0 ...- .... ("') Q) m 0
3114 Network Gateway 3108b 3102b 3106 Second Communication Device Device (Computer+ VOIP) PSTN Caller Visuphone Visuphone 3104b 7 3104a 7 3110 J 3100 FIG. 31C
~ ~Ul f 3114 Network Gateway 3108b ~ :-: N Second Communication N Device .... 0 Device (Smartphone) .j;o. Caller Visuphone Visuphone rFJ =- PSTN 3104b.! ('D ..... ('D 3104aj 3106) Ul Ul 0 ..... .... .... 0 3110 Cellular Network \ 3100 FIG. 31 D
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 56 of 110 ---, I I N 0 N (")
Packet Version Traffic Class Flow Label 3302 3304 3306 Next Header Hop Limit Payload Length 3310 3312 3308 Source Address 3314 Destination Address 3316 ; 3202a FIG.33
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 58 of 110 Start \It Send, by a first communication device, a first 3402a'-- section of a data packet to a second communication device \ Receive, at the first communication device, an 3404a '-- acknowledgement message from the second communication device Send, by the first communication device, a second 3406a\.. section of the data packet to the second communication device \ Stop FIG. 34A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 59 of 110 Start \! Dial, by a device, a phone number of a second 3402b\._ communication device \I 3404b Detect a data network at the device Send a first section of a data packet to the second 3406b\.. communication device when the data network is detected \I Stop FIG. 348
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 60 of 110 Start 3402c Search, at a first communication device, for a data network a first section of a packet to the second communication device as Dual-Tone Multi- frequency signals 3408c Send a first section of the packet comprising first information to the second communication device 3410c Is Visuphone available at second communication device? FIG. 34C
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 61 of 110 Receive an acknowledgement message based 3412c on the first section from the second communication device Send a second section of the packet comprising 3414c second information based on the acknowledgement message to the second communication device Stop FIG. 340
~ ~Ul 3508a \ First party device 3508b ~ :-: First party N 3502a device N .... 0 3506 Device .j;o. (Mobile Phone) 3508c PSTN Caller rFJ =- First party Visuphone ('D ('D ...... device 3504 7 0\ N • 0 ..... .... .... • 3510 _! 0 • 3508n First party / device 3500 FIG. 35A
~ ~Ul 3512 3508a f 3514 Network Gateway rE------41 First party device 3508b ~ :-: \ N First party 3502b N .... 0 device \ .j;o. 3506 Device {Computer+VOIP) 3508c PSTN rFJ =- Caller ('D ..... First party ('D Visuphone device 0\ (.H 3504_) 0 ..... .... • .... • 0 • 3508n First party ! device 3500 FIG. 358
~ ~ ~ ~Ul ~ ~ ~ ~ 00 • 3512 3508a \ = Network Gateway First party device 3508b ~ :-: N First party N device .... 0 3506 .j;o. Device (Smartphone) 3508c PSTN rFJ =- Caller ('D First party ..... ('D Visuphone device 0\ .j;o. 3504J 0 ..... .... • .... • 0 3508n • Cellular First party Network ! d device rJl 00 3500 0.., 00 """"' \c u. FIG. 35C = """"' """"'
3508a 3602 \ First party Third party device device 3508b First party 3502a device 3506 Device 3508c (Mobile Phone) PSTN Caller First party Visuphone device 35047 • • 3508n • First party ! device 3500 FIG. 36
Device ---------------------------------------------------------------------------------, 3704 Board number 1 3708 ;3720a Communication rder Statu Option 8 3 v31o2 ;3720b 3714 Communication 3712 3502 Option Talk to Veg • Executive #1 3710 • ' 1 • f 3720n Communication Option Home Take Away f 3718 3716 / Delivery t 2 Q1 /j I I L-------------------------------------------------------------------------------- FIG. 37
-~i~-~-~- ._-:>'~ f 3804 Board number 1 3806 3808 ;3720a NRI Banking Communication 3 Option 3826 ) 3720b Investment Accounts Money Deposits Communication 2 Transfer 1 2 381 0 1 _, Option 3812 3824 • Saving A/C Credit A/C Talk to 1 2 • Executive 9 3828 • ) 3720n Communication Talk to Report lost Option Balance 1 executive 2 card 1 3818 3820 3822 --------------------------------------------------------------------------------------------- FIG. 38
~0 ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 68 of 110 ..... 0 (j) ("') E Q) -o 0 C.9 LL co CX) 0 L() ("') >. t::: ..::.::: Q) ..... co u z 0 0.. ·- > ...... Q) Q) u:: z 0 ..- L() ("')
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 69 of 110 Start 4002 \... Receive, at a device, a call from a phone number of a first party device Compare the phone number of the first party 4004 \.. device with the phone numbers stored in the device 4006 Display the visual IVR menu 4008 Display one or more communication options 4010 Enable a user to select a communication option \I 4012 \.__ Establish a communication session based on the selection \1 Stop FIG. 40
U.S. Patent US 8,681,951 B1 Mar. 25, 2014 Sheet 70 of 110 co co co co ()) e • e E ~ E u E ~ E ~ w·- w·- w·- w·- ...... > ...... > ...... > ...... > >< ()) >< ()) >< ()) >< ()) wo wo wo wo ()) ..0 co t: 0 a..
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 71 of 110 ... ... .. , . . , .. .. ,.: .. ••• . .. , , . , II., • •:•' -.::1" 0 N -.::1" N 0 N -.::1"
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 72 of 110 /' \I a. 0 ...... a. (1J ...J
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 73 of 110 o:
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 74 of 110 \ N 0 LO -.;:j"
~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 75 of 110 o: I\ \I r <D E u.. ...... ::I (.) a:
D~\ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 76 of 110 II' \I c 0 <D ,_ <D (..) 0 (/) (j) 0.. (9 0
~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 77 of 110 o: I >. co 0.. (f) i5 \V .... 0 ........ (.) Q) ·o .... n.. \
~ 1-~ ~ ~ ~ ~E.- ·-~-· ~0 ~0 ~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 78 of 110 co ~ 0 0') \ ..0 ~ 0 0') I (/) ...... ::::l - ....... Q) co ...... 0 .:::: .::£8..- (/)(") .... / CD "E w c 0 Q) .... Q) .... u "0 CD ._..a (/) >. co 0') N CD ::::l c 0 0.. 0') .!:2 ~ eN .... "0 0 z CD Q) "E .... 0) co ON ....J co N N a: 0') <D..- > I I
~ ~ ~ ~ ~ ~ ~ ~ 00 • Portable Device 5012 5002 ~ = Radio PSTN Display Interface :-: Processor N Ul Connection Manager N 5008 .... 0 .j;o. 5004 4102 rFJ =- Network ('D ..... ('D Interface 5006 -....l \0 0 ..... .... Memory .... 5018 0 Operating System 1010 FIG. 50
Portable Device 5002 Radio Display Interface Processor Connection Manager 5008 5004 4102 Network Interface 5106 Memory Operating System 5010 FIG. 51
~g ~ U.S. Patent US 8,681,951 B1 Mar. 25, 2014 Sheet 81 of 110 c cu .0 (.) <0 <0 <0 <0 0 0 0 0 N N N C\1 1.() 1.() 1.() 1.() cu cu cu ••• cu <]) <]) <]) <]) E u E u E u E u <])"- <])"- <])"- <])"- ....... > ....... > ....... > ....... > X <D X <D X <]) X <]) UJO UJO UJO UJO N l.() <]) (.) (.9 ·;;: <]) LL 0 <]) .0 cu N t: 0 0 N Q.. 1.() N 1.() <]) ...... """ <]) > 0 N (/) <]) 1.() ::JO
'-~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 82 of 110 ro u c ..0 CD CD CD CD 0 0 0 0 N N N N l.{) l.{) l.{) l.{) ro <ll ro <ll ro <ll ro <ll c u c u c u c u .... ·- .... ·- ,_ ·- .... ·- tijo ••• <ll > <ll > <ll > <ll > ........ <1) ...... <1) ....... <1) ...... <1) ><o ><o ><o LU LU LU C'0 L{) <ll N u (9 0 ·:; <ll N c <ll LL l.{) 0 0 001 .r::o <ll O..N ..0 :::ll.{) ro (/) t 5 0 0.. -.::t 0 ,_ ..::t:. N 0 <ll·- l.{) (/) > =>c3 <ll z
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 83 of 110 ••• iitiliilli ••• ••• ••• ••• ••• ••• N 0 N """
~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 84 of 110 ('\J 0 0) 0) ('\J L!) ..0 (.) ro ·- t oo 0.. >- ro 1.() 0.. (/) 1.() 0 (!) LL 1..... 0 t5 ·e- Q) o.. ('\J 0 l.{) l.{)
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 85 of 110 CD CD .0 (.) co ·- t:: iD oo a.. (0 L!) <.9 LL
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 86 of 110 Q) Q) .0 (_) ro ·- ...... > .... Q) oo 0.. N 0 -.::::t L()
~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 87 of 110 DDODD Q)Q) .0 (.) co ·- ( ' D D D D a:o t:: ~ r-- DODD') N 0 -.:t N I 0 N co I.() (.9 u.. a. ..... 0 a. co ...J
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 88 of 110 Q) Q) .0 () cu ·- t: a; oo (l_ N 0 0) N l() l() (j) 1.() <.9 LL. Q) E cu .... Ll. .... Q) ...... ::J () 0:
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 89 of 110 ooooo (!) (!) ..0 (..) ro ·- ........ > / ' 0 0 0 0 0 0 0 0 \_ / .... (!) oo r--- a.. "\ N 0 N """ II\ I.!) 0 N I.!) 0 <.0 (9 LL \I c 0 (!) .... (!) (..) 0 en U) a.. (.9 0
·-~-· ~ ~ ~: ~N ~ ~ ~E.- U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 90 of 110 (\1 """ 0 ....... CD '"' N 0 (!) N ..0 Q I!) ro ·- ' --.. iD \...., t CD oo 0 ..... 0.. <0 1\ ..0 """ 0 ..- CD I I I I f/) ::J ....... co ....... (/)"" .... / (!) c "E (!) (!) 0 ..... Q ,_ (/) >. ""0 (!) ro '-..0 0. rn co f/) ::::l N c 0 0 ..... .... (!) CD ,_ rn 0 (!) z " ro "E ...J ON ro N N a:: rn (!)...- > 1---------------------------------------------
~ ~ g~ "'-~ ~ ~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 91 of 110 N ..-- .::t:. .... N 0 <.0 $: +-' (]) z 1\ \ ,::t:.(]) .... u o ro $:'t: +-'(]) (])....., z.s N <.0 - N - <.0 " l <.9 (]) u .;t ·::; ..-- LL (]) N 0 <.0 (]) .0 .... ro t:::: (]) 0> 0 E ro a.. (]) c ...... .... ro (/) >. 0 U) rol (/) 0 co <.01 .;t (/) 0)0 E 0 (]) u eN N (]) :;::::;<.0 u .... 0 <.0 '\ (]) a.. " c (]) c N 0.. 0 0 0 N () <.0 " N 0 N 1.!)
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 92 of 110 Start 6302 Search, at a portable device, for an external device No 6306 Connect to the detected external device 6308 Display contents of display of the portable device on a screen of the external device Stop FIG. 63
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 93 of 110 Start 6402 Search, at a portable device, for a user device No 6406 Establish a connection between the portable device and the detected user device 6408 Search, at the portable device, for an external device No FIG. 64A
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 94 of 110 A \V 6412 \.. Establish a connection between the portable device and the detected external device / 6414 \.. Display contents of display of the user device on a screen of the external device 'It Stop FIG. 648
~ U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 95 of 110 Q) Q) ..0 {.) ro ·- N t Q. 0 oo .9 N 0.... Q. L!) ro ....J L() (0 (9 LL
U.S. Patent US 8,681,951 B1 Mar.25,2014 Sheet 96 of 110 0.. .8 0.. co ....I <.0 <.0 (.9 LL
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