Development Services Overview • Foster and preserve the public health, safety, comfort and welfare through the regulation of permitting and property development, including planning, zoning, development review, and building inspection services. • Administer and enforce adopted regulations, codes and policies and foster responsible development in the built environment. • Offer professional, consistent, timely and accurate services to citizens and the development industry in an efficient and customer service oriented manner.
Our ur Value t e to o Hillsbor boroug ough Coun County • Promoted commerce by issuing 3,070 commercial building permits in FY19 • Issued 60,783 building permits in FY19 driving the economy by allowing individuals to work and materials to be bought and sold • Oversaw business growth by reviewing nearly 15% more commercial sites in FY19 • Ensured projects were completed safely by conducting 332,636 inspections in FY19 and reduced building inspection rollovers to 0% at the end of FY19 • Addressed community-identified improvement opportunities by handling 3,474 service request in FY19 • Protected public safety by processing 1,460 new contractor license registrations in FY19 • Ensured the preservation of enjoyable natural resources through 515 natural resource code enforcement cases in FY19 • 80.6% of zoning cases in FY19 to hearings on consent through resolution of any community and public issues • Helped to provide an avenue for clients to complete their projects through more than 82,094 interactions at the Center in FY19 and provided information with 1,171,339 unique visits to DSD webpages • Launched Center Pass to allow clients to schedule appointments online better manage their schedules in coordination with conducting business at The Center for Development Services • Ensured the addition of quality road and utility infrastructure, recreational and open space and enhanced tree canopy through 502 subdivision applications in FY19 • Oversaw the building and improvements of the communities we serve by issuing 60,783 building permits in FY19 including 3070 commercial and 20,416 residential permits 2
Su Succe cess St Stories es Commitment to stellar customer service through process improvement • Successfully launched Center Pass, allowing clients to get in line remotely and schedule appointments online saving them valuable time that might otherwise need to be spent waiting at the Center • Created the Land Use Customer Engagement Team to provide customer assistance and information on land use processes, how to participate and records access • Prepared and distributed educational materials on Florida’s new tree removal law, participated in a statewide online panel discussion to foster a common understanding of the law and created a process and form to facilitate implementation 3
Su Succe cess St Stories es Commitment to stellar customer service through process improvement • Building Services 2.0 reorganization will create a better trained and more versatile staff that will be able to provide more knowledgeable service and save clients’ time • Inspection rollovers have been reduced to nearly 0% showing an ability to get the job done and respect for our clients’ time 4
Key Su Sustainability & & Per erformance ce M Metrics cs Plan reviewing Planning and Zoning Inspections • Completed 1,075 site & • Processed 1,488 • Performed 315,963 subdivision reviews in applications in FY19 with building inspections FY19 with an average an average departmental during FY19 with an departmental cost of cost of $2,610.75 per average rollover rate $193.15 per review application of 0.07% at an average departmental • Expedited the review of • 80.6% of land use hearing cost of $35.85 per 236 units for affordable agenda items placed on inspection housing and 19 economic the consent agenda development projects 5
Publ ublic F c Feed edback ck Actual comments submitted on our customer satisfaction survey: “I always have a good experience when I come to the County Center” “Everybody seems to work - Case ID 323402 “Applying for a permit is OVERWHELMING together to solve any problems to to a homeowner acting as the contractor, make sure you leave happy and but the staff was very HELPFUL and with what you came for without walked me through the process.” having to make trips back.” - Case ID 318905 - Case ID 308695 “Well-oiled Swiss watch!” - Case ID 312723 “I permit in several counties. Hillsborough is the best!” - Case ID 312663 “Truth be told it is the absolute best experience I've had ever in a city or county “Always A+ you have the best staff.” office visit and I would like to say THANK YOU.” - Case ID 312666 - Case ID 339812 “Best people ever.” - Case ID 339764 6
Recommend
More recommend
