CSO Orientation Program April 17, 2017 Osvaldo L. Gratacós Vice President and Compliance Advisor Ombudsman (CAO)
WHAT IS CAO? Independent accountability mechanism for IFC and MIGA – the private sector arms of the World Bank Group. CAO addresses complaints from project- affected communities . CAO works with civil society organizations that support local communities.
WHERE CAO INTERACTS Channel of accountability for project- affected people
WHAT COMPLAINTS CAN CAO ACCEPT? 1. IFC or MIGA project 2. Social & environmental issues 3. Complainants believe they are, or may be, impacted by the project IFC Policy framework informs CAO’s work.
IFC POLICY FRAMEWORK • Policy on Environmental and Social Sustainability • Performance Standards 1-8: 1. Assessment and Management of Environmental and Social Risks and Impacts 2. Labor and Working Conditions 3. Resource Efficiency and Pollution Prevention 4. Community Health, Safety, and Security 5. Land Acquisition and Involuntary Resettlement 6. Biodiversity Conservation and Sustainable Management of Living Natural Resources 7. Indigenous Peoples 8. Cultural Heritage • Policy on Access to Information Access the policies at: www.ifc.org/sustainability
CAO’S THREE FUNCTIONS • Determining IFC/MIGA compliance • Achieving remedy • IFC/MIGA project • impacts Dialogue • Clients and communities • Independent advice • Improving performance
ISSUES IN CAO COMPLAINTS TOP THREE CATEGORIES OF ISSUES RAISED IN CAO COMPLAINTS, FY2016
CASES BY SECTOR, FY2016
CASE EXAMPLES Honduras: Dinant IFC investments in palm oil sector Global : Financial Intermediaries IFC investments in commercial banks, insurance companies, leasing companies, and private equity funds
CAO ADVISORY WORK • Important resource for learning • Improving performance of IFC/MIGA e.g. CAO grievance mechanism toolkit: www.cao-grm.org
CONTACT US Compliance Advisor Ombudsman (CAO) 2121 Pennsylvania Avenue NW Washington, DC 20433, USA Email: CAO@worldbankgroup.org Phone: +1 202 458 1973 Fax: +1 202 522 7400 www.cao-ombudsman.org https://twitter.com/CAOoffice https://www.facebook.com/CAOoffice
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