Connect 2020 Update Rider Experience and Operations Committee - PowerPoint PPT Presentation

Connect 2020 Update Rider Experience and Operations Committee January 16, 2020

Why we are here: Connect 2020 Information Only, no Board action needed • Tying in East Link to the operating railroad. • Service preservation vs. shut-down approach. 2

Connect 2020 Schedule WEEKEND WEEKEND WEEKEND CLOSURE CLOSURE CLOSURE PHASE PHASE Jan. 6 – Feb. 7 Feb. 10 – Mar. 13 1 2 Mar. Jan. Feb. 14 - 15 4 - 6 8 - 9 Single Tracking on NB – Working on SB Single Tracking on SB – Working on NB Regular service resumes March 16 3

Connect 2020 Sequence PHASE 1 Preparing the work area January - February Platform Closed - NB Stadium Station Single Tracking - SB Closed Abandoned New track Operating 4

Connect 2020 Sequence PHASE 1 Track and Systems installation January - February Turnback track Platform Closed - NB from Angle Lake Stadium island platform Single Tracking - SB Closed Abandoned New track Operating 5

Connect 2020 Sequence PHASE 2 Track and Systems installation February - March Single Tracking - NB Stadium island platform Platform closed - SB Closed Abandoned New track Operating 6

Connect 2020 Sequence POST CONSTRUCTION at Completion IDS platform - NB Stadium Station IDS platform - SB Abandoned New track Operating 7

Adjacent Construction 8

Track-bed Preparation 9

Track Installation 10

Systems Work 11

Testing and Safety Certification 12

Operations 13

Operations 14

Public Safety • Security operating 24/7, increased staffing from 6am – 10pm. • All station entrances remain open for emergency access. • No fares during weekend closures to speed transfers between Link and bus shuttles. • The overall passenger response has been supportive and positive . 15

Temporary Signage: 16

Ambassador Program • 705 staff have participated. • More than 6,000 staff hours of outreach. • Ambassadors answering questions and receiving feedback. 17

Feedback Customer Service 81 total • Announcements (29) • Early/Late Operations (29) Social - Twitter 183 total • Neutral or positive (133) • Negative (50) 18

Partner Agencies 19

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