CIO Quarterly Update – #4 connect . engage . inspire Peter Nikoletatos Chief Information Officer
Agenda • Welcome • Update on DoI ITS Administration Review • Enhancing Administrative Efficiency • Accelerated Connectedness • Strategic Partnerships • Reflections on 2012 • The journey ahead… 2
DoI Administration Review: recommendations 1. Establish University ICT Governance Committee 2. Change name to reflect separation Library/IT 3. Implement 12 flagship projects, starting with ANU Email & ANU Service Desk 4. Roles & Responsibilities for New Projects / System Enhancements 5. DoI Communication Strategy 6. CIO to lead professional development program for DoI 7. Senior Manager lead engagement and divisional cohesion 8. Implement Graduate recruitment program 9. CIO practice leader for skills & training for all ANU IT Staff 10. Develop and publish ANU ICT Service Catalogue 3
IT Governance Maturity Assessment Source: Deloitte Internal Audit of IT Governance (ANU) 4
University ICT Governance Committee Membership – VC (Chair) – DVC Academic – DVC Research – Exec Director A&P – Prof. John Hosking (Dean) – Michelle Searle (GM) – Chief Financial Officer – Chief Information Officer – University Librarian 5
Reporting Areas Oct 2012 Dec 2012 Feb 2013 Apr 2013 Jun 2013 Aug 2013 Oct 2013 Dec 2013 Document deadline N/A 14 Dec 1 Feb 29 Mar 31 May 26 July 27 Sep 22 Nov Meeting Date 26 Oct 17 Dec 7 Feb 4 Apr 6 Jun 1 Aug 3 Oct 5 Dec ICT Strategic Alignment i. Strategic direction and ICT governance ICT governance ICT governance alignment of ICT with the update/review update/review update University’s goals ii. ANU ITS Strategic Plan Present 2013 ANU Strategic Plan: Green IT Progress Enterprise Strategic Plan: Green IT Progress • • ITS Strategic Plan report on report Architecture report on report progress strategy review progress • revised 5yr Present 2014 ANU plan ITS Strategic Plan iii. ICT resource allocation, Summary Key Acquisitions >$100k Acquisitions >$100k Acquisitions >$100k Acquisitions >$100k Acquisitions >$100k Summary Key including: Acquisitions in 2012 p.a. p.a. p.a. p.a. p.a. Acquisitions in 2012 a. projects & initiatives >100k >100k b. normal operations, Key Projects & Key Projects & Key Projects & Key Projects & Key Projects & including staff Key Projects & Initiatives Initiatives Initiatives Initiatives Initiatives Report on de- management and Initiatives duplication progress development c. de-duplication Report on de- duplication progress Quality and Availability of ICT Services iv. ICT service quality, efficiency & Key corporate Key corporate Key corporate Key corporate Key corporate Key corporate effectiveness application issues application issues application issues application issues application issues application issues and plans: report by and plans: report by and plans: report by and plans: report by and plans: report by and plans: report by business owner business owner business owner business owner business owner business owner v. ICT service quality ITS service ITS service ITS service ITS service benchmarking catalogue catalogue catalogue catalogue vi. ICT client experience performance Q1 performance Q2 performance Q3 performance Q4 vii. Roles and responsibilities of Review of roles and Review of roles and Review of roles and Review of roles and Review of roles and Review of roles and Review of roles and ANU Information Technology responsibilities ITS/ responsibilities ITS/ responsibilities ITS/ responsibilities ITS/ responsibilities ITS/ responsibilities ITS/ responsibilities ITS/ Services (ITS) and IT system business owners for business owners for business owners for business owners for business owners for business owners for business owners for business owners these ES these ES these ES these ES these ES these ES these ES viii. ICT service continuity and disaster recovery plans Report on DR Report on DR testing testing Compliance Management and Business Ownership ix. University ICT policy matters Report on policy Report on policy Report on policy Report on policy Report on policy Report on policy Report on ICT breaches breaches breaches breaches breaches breaches policy review x. ICT security and risk Report on ICT Report on ICT Report on ICT Report on ICT Report on ICT Report on ICT management security and risk security and risk security and risk security and risk security and risk security and risk management management management management management management 6
Enterprise ANU Business Communication Systems Service Desk Analysis Services Support ANU by Learning Spaces Networks and eLearning IT Security and Printing Access Support 2020 Software Project Research Assistive Services and ICT Management Computing Technology Purchasing BYOD Cloud Integrated End Service Converged User Delivery Secured Device Model Network ANY USER ANYWHERE ANYTIME ANY DEVICE 7
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Scheduled Maintenance Information How to? Guidelines ITS Services Key Events Rotating Screen About IT Services Popular Search Access 9
ITS Project Office Future ¡State ¡ Current ¡State (Vision) University creates enables support Organisational ¡ Strategy drivers Colleges ¡and ¡Service ¡Divisions become support Investment Realisation outlines Proposals Benefits (Business ¡Case ¡Driven) ICT ¡Governance ¡Committee also ¡assessed ¡ drive against Are ¡determine ¡by ¡the ¡required Capacity ¡& ¡ Priorities Capabilities Are ¡ Portfolio ¡Management delivered ¡ ¡ build through Projects Outputs Project ¡Management ¡Office Delivery 10
Top-down leadership Strategic in nature Considers matters with a >6mth perspective Frequency of meeting: fortnightly Operations Executive Management Group Bottom-up enrichment Operational in nature Considers matters with a <6mth perspective Frequency of meeting: fortnightly 11
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ARMSTRONG 13
NEIL ARMSTRONG BUZZ ALDRIN MICHAEL COLLINS 14
MICHAEL COLLINS NEIL ARMSTRONG BUZZ ALDRIN 15
Source: CIO Executive Board 16
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Enhancing Administrative Efficiency (1) • Implement a single ANU Email Platform • Implement a single ANU ICT Service Desk • Coordinated Strategic Procurement • Coordinated ANU software licensing management and assurance • Single ANU Authentication and Identity • Secured ANU Network 19
Major ITS Projects… 20
ANU Email migrations continue through the summer… 21
Enhancing Administrative Efficiency (2) • Optimizing ANU Data Centers • Enterprise wide ANU Storage solution • Sub-culture of project management • Managed Print Services • Infrastructure refresh for next generation learning environments • Engagement with ANU wide ICT focus 22
Proposed ICT Enterprise wide projects • ANU Online • Finance System Updates • ANU Mobile (iANU) • UniDOC (2013) • Study@ANU (2013) • Media Repository • Campus Upgrades • ANU Email • ARIES Upgrades • ANU Service Desk • Enquiry Mgt System • One ANU Identity Wireless Upgrade • Archibus / Maximo (2013-2015) • Building Mgt System • HR/Campus Db Split • iMIS Reporting • HR upgrade to v9.2 • ANU Travel System 23
Things you don’t see often… 24
Participants: Staff – 1235 Students – 879 Total – 2114 25
What is your overall impression of the service provided by IT Support? Staff Students 26
Top 10 technology priorities • Mobile technologies • CRM (26%) (56%) • Cloud: Platform as a • BI & Analytics (40%) Service (25%) • Update legacy • ERP (20%) systems (37%) • Security (21%) • Cloud: SaaS (28%) • Desktop Virtualization • Collaboration (21%) Technologies (27%) KEY FOCUS: ENABLING PEOPLE WITH INFORMATION: WHAT, WHERE AND WHEN THEY NEED IT Source: CIO Sept/Oct 12 27
Strategic Vendor Partnerships 28
Over time the economics of building and running a technology infrastructure will favor the cloud over on-premise computing. Harvard Business Review 29
Accelerated connectedness 30
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Mobile Device Data Protection Source: DRAFT - Deloitte Internal Audit Mobile Device Data Protection (ANU) 34
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Strategy for mitigating ICT Risks 1. Patching operating system vulnerabilities 2. Patching 3 rd party applications 3. Management of Privileged User Lists 4. Application Whitelisting Source: Top 35 Mitigation Strategies – Australian Government – Defence Signals Directorate 36
Source: Harvard Business Review 37
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