Connect 2020 Update Citizens Oversight Panel March 5, 2020 Connect - PowerPoint PPT Presentation

Connect 2020 Update Citizens Oversight Panel March 5, 2020

Connect 2020 team members Marie Olson Sandee Ditt Executive Operations Director - Transit Expansion Customer Outreach Specialist Head of Connect 2020 Operations Head of Connect 2020 Ambassador Program 2

Behind the Scenes 3

Connect 2020 Schedule WEEKEND WEEKEND WEEKEND CLOSURE CLOSURE CLOSURE PHASE PHASE Jan. 6 – Feb. 7 Feb. 10 – Mar. 13 1 2 Mar. Feb. Jan. 14 - 15 4 - 6 8 - 9 Single Tracking on NB – Working on SB Single Tracking on SB – Working on NB Regular service resumes March 16 4

East Link / Blue Line Overview To Northgate 10 stations 14 miles Opens 2023 To Angle Lake 5

Adjacent Construction 6

Track-bed Preparation 7

Track Installation 8

Systems Work 9

Testing and Safety Certification 10

NB Single Track Operations Field video - Northbound 11

12

13

Full weekend closures Capitol Hill - SODO 14

Southbound platform closure February-March 15

Center Platform Transfer 16

Public Safety • Security operating 24/7, increased staffing from 6am – 10pm. • Bikes required to exit train prior to Pioneer Square Station. • No fares during weekend closures to speed transfers between Link and bus shuttles. • The overall passenger response has been supportive and positive. 17

Temporary Signage: 18

Ambassador Program • 930 staff have participated. • More than 11,000 staff hours of outreach. • Ambassadors answering questions and receiving feedback. 19

Feedback Customer Service 169 total • Announcements (57) • Early/Late Operations (35) Social - Twitter 246 total • Neutral or positive (173) • Negative (73) 20

Microsite 21

Partner Agencies 22

Thank you. soundtransit.org