Completing the Picture Enhanced Service Performance Reporting - PowerPoint PPT Presentation

Completing the Picture Enhanced Service Performance Reporting 10/3/2019 Rider Experience & Operations Committee

ACTION REQUIRED TODAY | None PRESENTATION FOR: Information | Feedback | Discussion

Objectives for 2019 What we are working toward • Become a data-driven organization making data informed, proactive decisions • Interactive sessions with REO to highlight performance • Updated data visualization with clear, easy to understand measurements • Performance dashboard on soundtransit.org 3

Enhanced Service Performance Reporting Ridership & Rider Experience Efficiency Operations 4

Ridership & Efficiency

Ridership Year to date 2019 Boardings Total 32.4 M -0.4% System Year over year ST Express Link Sounder Tacoma Link 16.9 M 11.8 M 3.1 M 0.6 M 0.8% -4.4% 2.8% -1.8% Year over year Year over year Year over year Year over year 6

Average Weekday Boardings Trends 2018-2019 Sounder ST Express August 19 August 19 70 20 19 Thousands 65 Thousands 18 60 17 55 16 50 15 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2018 2019 2018 2019 Link Tacoma Link August 19 90 4.0 August 19 Thousands Thousands 3.5 80 3.0 70 2.5 60 2.0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 7 2018 2019 2018 2019

Ridership Changes by Corridor Change in Average Weekday Boardings Q2 2018 to Q2 2019 I-5 S. I-5 I-5 N King 580/596 SR 522 SR 520 I-405 N I-405 S Pierce I-90 2.5% 500 2.3% 8.3% 2.0% 0.5% 0.1% 0 -1.1% -3.5% -500 -1,000 -1,500 -2,000 I-90 accounts for 92% -2,500 of ridership decline -3,000 -3,500 -23.7% -4,000 8

Construction Impacts Drive Ridership 550 Decline on Route 550 1. June 2017: South Bellevue P&R Closes Average Weekday Ridership 900 12,000 1 Jun 17 2 Jun 18 2. June 2018: Convention 11,000 3 Sept 18 Place Closes 10,000 300 9,000 3. Sept 2018: Rainier Mar 19 4 8,000 Freeway Station Closes 7,000 300 6,000 4. March 2019: Buses 2016 2017 2018 2019 5,000 Move to Surface Streets J F MAM J J A S ON D J F MAM J J A S ON D J F MAM J J A S ON D J F MAM J J 2,300 9

How did Route 550 ridership change? 20 % 80 % Continue to No Longer Ride Transit Use Transit ~2,100 trips no longer ~7,200 trips continue to use on transit due to route since March 2019 additional travel time ~800 trips now on Link and and different stop King County Metro service access 10

550 More Time in Congestion Leads to Larger Ridership Declines Southbound route Downtown Seattle Change in ridership by stop -36% Q2 2018 vs. Q2 2019 5 th Ave & Union • Travel time on surface streets 2 nd Ave & Seneca -20% less reliable and slower than previous route in DSTT 2 nd Ave & Cherry -9% • Travel time and stop access 2 nd Ave Ext & Yesler key factors in customer’s choice to use transit To Bellevue 11

Route 554 554 Lower ridership since Rainier Freeway Station closure & new routing on Dearborn/Rainier Ave Average Weekday Ridership 5,000 4,500 1 Sept 18 1. September 2018: Rainier 4,000 Freeway Station Closes 3,500 & new routing on 3,000 Dearborn/Rainier Ave 2,500 2,000 610 1,500 1,000 500 2019 2018 2017 0 12 J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J

How did Route 554 ridership change? 88 % Continue to 12 % No Longer Use Transit Ride Transit ~3,700 trips continue to use ~500 trips no longer on route since March 2019 transit due to additional ~100 trips now on King County travel time and Metro service different stop access 13

554 Relocated Stops Changed Rider Access and Drove Ridership Decline Change in 2 nd Ave & Stewart ridership -5% 2 nd Ave & Seneca by stop Q2 2018 vs. +4% 2 nd Ave & Cherry Q2 2019 S Washington & 4 th Ave 2 nd Ave Ext & Yesler Removed in -26% Sept 2018 5 th Ave & Jackson Rainier & Charles St To Eastgate/Issaquah 14

Changes to Restore Rider Access 554 Implemented in September 2019 2 nd Ave & Stewart Stop added in 2 nd Ave & Seneca International District 2 nd Ave & Cherry Jackson St & Maynard Ave S 2 nd Ave Ext & Yesler Jackson to Rainer on eastbound trips Dearborn only on westbound trips Rainier & Charles St To Eastgate/Issaquah 15

Today’s ST Express Riders Build Future Blue Line Ridership Retaining existing riders key to realizing future ridership Average Weekday Ridership I-90 Corridor Blue Line by 2026 43,000-52,000 2016 2019 15,600 11,100 Routes 550 & 554 2016 2017 2018 2019 2026 Blue Line opens 2023 to Redmond Technology Station; 2024 to Downtown Redmond 16

Rider Experience

Metrics Development Approach • In-depth presentations to build a shared understanding of metrics • Review new data and visualization concepts with REO • Iterate month to month based on interactive conversations • Develop new metrics and targets Presentation Schedule Dependable pt 2 October Informed November Clean December 18

ST Express

Sounder and ST Express Seattle Serve Common Destinations Sounder During Rush Hour South Sounder Seattle – Tacoma - Lakewood Route 590 Seattle - Tacoma Route 592 Seattle - Lakewood 590 Tacoma 592 Lakewood 20 592 Continues to DuPont

Bus vs. Sounder Ridership by Direction 2,231 AM Northbound PM 1,327 Southbound 7,800 AM Northbound 8,652 PM Southbound 21

Travel Time Comparison Lakewood - Seattle 35% 54 min AM Lakewood - Seattle 36% 91 min PM Seattle - Lakewood 89% 76 min AM Lakewood - Seattle 76 min 87% PM Seattle - Lakewood 40-55 min AM Lakewood - Seattle 55-85 min PM Seattle - Lakewood 22

Sounder

Sounder Impact 2019 April May June 1 2 3 4 5 6 1 2 3 4 1 2 3 7 8 9 10 11 12 13 5 6 7 8 9 10 11 4 5 6 7 8 9 10 14 15 16 17 18 19 20 12 13 14 15 16 17 18 11 12 13 14 15 16 17 18 19 20 21 22 21 22 23 24 25 26 27 19 20 21 22 23 24 25 24 28 29 30 26 27 28 29 30 31 23 25 26 27 28 29 30 Less than 30 30 min to 1 1 to 1.5 hours 1.5 to 2 hours Over 2 min hour hours 24

Sounder Delays Jan - Jun 2018 vs. 2019 Number of delays grouped by delay duration 199 2018 157 110 2019 60 59 53 50 42 34 24 23 14 0-5 minutes 6-10 minutes 11-15 minutes 16-20 minutes Over 20 minutes Cancelled Trains 2018 2019 25

Sounder Delay Cause January – June 2018 vs. 2019 87 related to speed 214 81 related to loading restrictions 56 related to positive 2018 74 related to train control construction 151 109 2019 59 46 44 43 32 31 27 17 7 Interference Construction Emergencies Weather Mechanical Other 2018 2019 26

Sounder Cancelled Trip Cause January – June 2018 vs. 2019 53 All landslide events 2018 in February and April 8 were related to HEP issues, 6 direct, 2 indirect 19 2019 13 6 4 2 Interference Construction Emergencies Weather Mechanical Other 2018 2019 27

Delay Impacts for Busiest Trains #2 busy train #1 busy train 5:20 pm 4:35 pm ~1,060 daily riders ~1,055 daily riders 9 delays lasting 4.6 hours 9 delays lasting 3.3 hours Southbound from Seattle Southbound from Seattle Arrive 6:36 PM Lakewood Arrive 5:51 PM Lakewood 28

Sounder Customer Complaints 2019 Other Customer Information Add Service Service Related Mechanical Issues Equipment OTP Operation of Service 29

Dependable Safe Informed Clean Available I am confident that Sound Transit will Metric and Scheduled Availability get me where I need to go as Distance between mechanical scheduled; delays Now failures won’t keep me from any of my OTP by route, peak vs. off peak Now commitments. Length of delays Now Percentage of scheduled Now maintenance completed on time Excess wait time Q4/19

Thank you. soundtransit.org