Completing the Picture Enhanced Service Performance Reporting 4/4/2019 Rider Experience & Operations Committee
ACTION REQUIRED TODAY | None PRESENTATION FOR: Information | Feedback | Discussion
Objectives for 2019 What we are working toward • Become a data-driven organization making data informed, proactive decisions • Interactive sessions with REO to highlight performance • Updated data visualization with clear, easy to understand measurements • Performance dashboard on soundtransit.org 3
Enhanced Service Performance Reporting Ridership & Rider Experience Efficiency Operations 4
Ridership & Efficiency
Ridership Total February 2019 Boardings ST Express Link Sounder Tacoma Link 0.33 M 1.3 M 1.73 M 0.07 M -5.4% 2.9% - 5.8% - 6.2% Year over year Year over year Year over year Year over year 6
Ridership Average Daily Tacoma Sounder ST Express Link Link System -2.4% 58.3K 72.2K 16.6K 3.1K 150,412 Weekday -5.6% 2.1% -8.1% -9.1% + 3.0% 19.2K 45.2K - 1.3K Saturday + 1.6% 65,791 -4.7% 8.4% - -33.1% 47,535 13.8K 32.7K - 0.9K Sunday Weekday Saturday Sunday -1.7% 2.1% - 53.9% Change from February 2018 7
Passengers Per Trip Overall Modal Summary February 2019 ST Express Link Sounder Tacoma Link 35.6 470.5 221.2 19.1 Target: Target: Target: Target: 36.6 239.9 546.6 20.4 8
Operations
Customer Complaints per 100K Boardings Overall Modal Summary February 2019 ST Express Link Sounder Tacoma Link 19.2 5.7 2.1 0 Target: Target: Target: Target: <15 <15 <15 <15 10
Scheduled Preventive Maintenance Overall Modal Summary February 2019 ST Express Link Sounder Tacoma Link 100% 98% 97% 100% Target: Target: Target: Target: 90% 90% 90% 90% 11
On-time Performance Overall Modal Summary February 2019 ST Express Link Sounder Tacoma Link 86.5% 88.5% 88.8% 99.8% Target: Target: Target: Target: 85% 90% 95% 98.5% 12
Rider Experience
Metrics Development Approach • In-depth presentations to build a shared understanding of metrics • Review new data and visualization concepts with REO • Iterate month to month based on interactive conversations Presentation Schedule • Develop new metrics and targets Available March Security April Safety May Dependable June Clean July Informed August 14
Rider Expectations Available Safe Dependable Clean Informed I can expect the I can conveniently operational access Sound condition of Transit stations facilities and and vehicles transit vehicles to without be safe and encountering dependable. I can barriers. also expect a transit experience free of harassment or threat of violence. 15
I can expect a transit experience free of harassment or threat of violence. Safe Security Incidents by Mode February 2019 Link 223 Sounder 89 ST Express 39 Top Three Categories Tacoma Link 7 98 “see something, Admin 26 say something” reports Transit Center / Park & Ride 5 94 facilities reports Property Mgmt Controlled… 1 71 disorderly conduct Other 7 16
I can expect a transit experience free of harassment or threat of violence. Safe Security Incidents by Station - Link February 2019 25 UW Capitol Hill 29 Westlake 1 University Street 1 Pioneer Square 3 2 IDS 2 Stadium 4 SODO Beacon Hill 20 Mount Baker 2 Columbia City 0 Othello 2 3 Rainier Beach 57 TIBS SeaTac 14 25 Angle Lake 17
I can expect a transit experience free of harassment or threat of violence. Safe Security Incidents by Station - Sounder February 2019 Everett 7 Mukilteo 1 Edmonds 0 King Street Station 10 Tukwila 1 Kent 38 Auburn 16 Sumner 2 Puyallup 4 Tacoma 0 South Tacoma 0 Lakewood Station 2 18
I can expect a transit experience free of harassment or threat of violence. Safe Security Incidents by Station – ST Express February 2019 Bellevue Transit Center 2 Canyon Park 1 Federal Way Transit Center 30 Mountlake Terrace 4 0 5 10 15 20 25 30 35 19
Safe Dependable Clean Informed Available I can expect the operational Metric and Scheduled Availability condition of facilities and Security incidents by mode Now transit vehicles to be safe and Security incidents by station Now dependable. I can also expect a Security incidents by type Now transit experience Safety measures May free of harassment or threat of violence. 20
Thank you. soundtransit.org
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