Digital Community Engagement. 22 September 13:30 – 15:00 BST
Welcome & digital housekeeping This is a webinar but we want to We've over 200 people! So For technical support see you faces, so please keep you we won't have time for you can privately video on but microphone off everyone's questions, but message Design Council please put burning admin or Chris Morgan in questions in the chat. the chat
Introduction to Design Council
“To promote by all practicable means the improvement of design in the products of British industry” 4
Where we are now: Design as a force for change
WHAT we make happen
Sustainable Living Health & Wellbeing Design Skills Our vision is a world where design, as a force for change, makes lives better for all.
What is design? A mindset and skillset. Critical thinking and creativity combined. Much more than aesthetics.
A Framework for Innovation
Why digital community engagement?
Aims of this afternoon To share how designers across service design, organisational design, policymaking and place shaping are using digital methods to engage communities in designing their own futures
Sarah Jones-Morris, Association of Collaborative Design Akil Benjamin, Duncan Bain, Sarah Drummond, Vasant Chari, Comuzi Matt Mcstravick, New Practice Snook UK Government Deepr Policy Lab Dr Jo Morrison, Association of Collaborative Design Conversation #1 Conversation #2 Conversation #3 Digital ways to connect to each other & Pivoting engagement to digital during Digital engagement within traditional our places the pandemic organisations
Conversation #1 Digital ways to connect to each other & our places
Matt Mcstravick, Deepr
At the centre of every design problem is a human relationship.
When people come together with meaningful connection they: Carry out whatever task is at hand to the very best of their ● ability Take great care of the experience of the other ● Are far more flexible when it comes to changes in their ● expectations and problems in the process Experience feelings of belonging, wellbeing and want to repeat ● the activity
The Conditions for human connection
The Framework Free to download: www.deepr.cc
1. Reduce separation
2. Meet people where they are
3. ‘Be’ human connection as you ‘do’ human connection
4. Embrace new rituals of human connection
Thank you 🙍 👁 😭 deepr.cc
Sarah Jones-Morris & Dr Jo Morrison, Association of Collaborative Design
Mainstreaming collaborative design across the built environment to democratise design, create better neighbourhoods and inspire long-term stewardship. Championing Network Research Events and Collaboration Training www.theacd.org.uk
Digital There are different ways of using digital Community technologies; to enable communities to Engagement understand their environments better, to have agency and to co-design places with professionals. Digital as a way to connect with each other and our places We’ve selected some examples of excellent practice submitted by the ACD network: Dr. Jo Morrison (Calvium) ACD Sarah Jones-Morris (Landsmith Associates) Co-chair of ACD • Participation through data gathering • Shaping social places using tech • Imagining hybrid spaces
Participation through data gathering
Shaping social places using tech Initial stages of scoping out a community-led plan for a town in Wales A balanced range of digital tools to enable people to engage with the project in ways in which they feel are accessible. Prepared an approach that seeks to enable people to engage in different ways throughout the project - to enable 'depth' and 'breadth’: • Breadth: website / stakeholder email list / Place Check map / newsletter • Depth: Online focus groups (via zoom) for different stakeholder groups including schools and youth groups / Google forms / Place Check (www.placecheck.info) walkabouts - taking the phone or tablet out to populate the digital map whilst out on a walk www.placestudio.co.uk @placestudio
Imagining hybrid spaces How might location-specific digital products, services and experiences provide new ways for people to experience the public spaces of Porth Teigr? https://calvium.com/projects/ideascape/
Explore through different lenses Individual to collective One size does not fit all www.theacd.org.uk
Conversation #2 Pivoting engagement to digital during the pandemic
Akil Benjamin, Comuzi
I like making new friends, if you would like to introduce yourself please email me COMUZI Akil Benjamin akil@comuzi.xyz
COMUZI PIVOTING ENGAGEMENT TO DIGITAL THROUGH COVID akil@comuzi.xyz @akilbenjamin
COMUZI OUR TOP TIPS akil@comuzi.xyz @akilbenjamin
COMUZI Connecting with Communities Framework
COMUZI The Pre-engagement survey akil@comuzi.xyz @akilbenjamin
COMUZI akil@comuzi.xyz @akilbenjamin
COMUZI Pre-session Pack akil@comuzi.xyz @akilbenjamin
COMUZI Smilez Focus Group Prep Pack
COMUZI Your Role as a participant Your role in all of this is to be honest, to tell us what you think and to not hold back thoughts or comments you think are important. You will not hurt our feelings. Our job in this session is to listen, so please share what’s on your mind in the session. NOTICE: To capture learning and insights during the call we will look to record the call and may ask you to screen your share for a brief period of time when you are on the call if you are on a laptop. You will not have to turn your camera on if you are uncomfortable with this.
COMUZI Participant recruitment is marketing akil@comuzi.xyz @akilbenjamin
COMUZI Participant recruitment requires akil@comuzi.xyz @akilbenjamin
Thank you Akil Benjamin akil@comuzi.xyz
Duncan Bain, New Practice
Digital and remote engagement, creative learning and reciprocal value in public consultation
How do you replicate the messy creativity and genuine connection of hands on processes when you can’t meet in person? How can we learn from digital communities How has building remote engagement processes helped shape our thinking and future practice
@_newpractice www.new-practice.co.uk info@new-practice
Conversation #3 Digital engagement in traditional organisations
Sarah Drummond, Snook
Digital Engagement | @rufflemuffin 64
Digital Engagement | @rufflemuffin 65
Co-designing is a spectrum Question where the power lies in setting the brief, the vision and what expertise is needed to implement it 67
+/ - Active Involvement in delivery of the outcome ___________ +/ - Individual or collective control of the outcome/ vision 68
Creating purposeful and respectful ways for people to participate? Actively listening, so as to value the wisdom of those sharing? Creating the right conditions for people to feel supported, appreciated, welcome and to show up as they wish? Am I? Behaving in a way that is reinforcing power dynamic or inequity - or creating the space for change? Seeking and validating consent through, early and often? Intentionally building long term relationships and only leaving good behind? Acting in a way that allows positive opportunities to emerge beyond the life of this ‘project’? @melrayment
Vasant Chari, UK Government Policy Lab
Next practice inpolicy Our C OVID-19experience
We believe that people-centred approaches and experimentation can transformpolicymaking. Policy Lab X Disability Unit (Cabinet Oice) ethnographic fieldwork to explore the lived experiences of disabled people (2019-20).
Policy Lab is a multidisciplinary team working openly and collaboratively across government , bringing expertise in policy, ethnography, systems thinking, futures and design. We sit on the edge of government, bringing in diverse professions, communities andexperiences. We are part of a global public sector innovation community, also including think tanks, academics, design agencies and government bodies.
We support the public sector to achieve better policy outcomes by partnering on innovative projects , leading and demonstrating best practice , and delivering training . Policy Lab X Department for Transport using virtual reality to allow policymakers and stakeholders to experience different street designs around the world (2018). Readmore
In the UK, there are over 23,000 policymakersworking tosupport ministers to develop policy. Since 2014, we have partnered with policy teams on over 100 projects, working with 7,000 public servants across central and local government departments and agencies, as well asinternationally. British Embassy British Embassy Zagreb Buenos Aires
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