Characteristics of an E ffective Team Team Simulation What is a - PDF document

Agenda Characteristics of an E ffective Team  Team Simulation  What is a Team? Jim Hughes, Lovelace Health System  Characteristics of an E ffective Team  What is Team Building?  Team Assessment  Stages of Team Development Activity: Team Simulation Activity: What is a Team?  Please find a partner  Take 3 minutes to discuss and come up with a definition of a Team  Be prepared to share your responses with the group Activity: What is a Team? Characteristics of E ffective Teams Clear purpose Open Here are some terms often used to 1. 7. communication Informality describe a ‘team’. 2. Clear roles and Participation 8. 3.  Co-operation work  A group of people Listening 4.  Serving one customer Shared leadership 9.  Whole > Sum Civilized 5. 10. External relations  Having one aim disagreement  Working Together 11. Style diversity  Flexibility Consensus  Synergy 6. decisions 12. Self-assessment Parker, G. M., Team Players and Teamwork: The New Competitive Business Strategy (San Francisco: Jossey-Bass, 1990), table 2, p. 33. 1

Clear Purpose Informality The vision, mission, goal, or The climate tends to task of the team has been be informal, defined and is now comfortable, and accepted by everyone. relaxed. There are There is a plan in place. no obvious tensions or signs of boredom. Participation Listening There is much discussion, and The members use everyone is encouraged to effective listening participate. E veryone has a techniques such say in how things are done. as questioning, paraphrasing, and summarizing to get out ideas. Civilized disagreement Consensus decisions There is disagreement, but the team is For important decisions, the goal is comfortable with this and shows no signs substantial - but not necessarily of avoiding, smoothing over, or unanimous - agreement through open suppressing conflict. discussion of everyone’s ideas. 2

Open communication Clear roles and work Team members feel free to There are clear expectations about the roles played by express their feelings on each team member. the tasks as well as on the When action group’s operation. There are assignments are taken, few hidden agendas. clear assignments are Communication takes place made, accepted, and outside of meetings. carried out. Work is fairly distributed among team members. Shared leadership E xternal relations While the team has a formal leader, leadership The team spends time developing key functions shift from time to time depending on outside relationships, mobilizing the circumstances, the needs of the group, and resources, and building credibility with the skills of the members. The formal leader models the appropriate behavior and helps important players in other parts of the establish positive norms. organization. Style diversity Self-assessment The team has a broad spectrum of team- Periodically, the team stops player types including members who to examine how well it emphasize attention to task, goal setting, is functioning and what focus on process, and questions about may be interfering with how the team is functioning. its effectiveness. 3

What is team building? What is team building? If a team is a group of people working The major tasks involved in team towards a common goal. building are: 1. To clarify the team goals Team Building 2. To identify those issues which inhibit is the process of the team from reaching their goals enabling that 3. To address those issues, remove the inhibitors and enable the goals to be group of people to achieved reach their goal. Team Assessment Stages of Team Development Take a minute and think about the teams you lead or are involved with… Tuckman’s Please complete the Stages of Team-Assessment development Norming Stage 1. Forming Stage 2. Storming Inevitably the process begins to heat When teams first get together, up under the pressures of work and members are generally cautious and conflicting perspectives. People uncertain about many things. People jockey for influence. Patient and explore, dabble, try something. impatient people clash. Trust is During the forming period everyone tested, and confusions around goals tries their best to look ahead and and roles begin to surface. If there think about all the things that need to are heavy deadlines, this stage can be done. Leader must set the focus . be quite tense. 4

Stage 3. Norming Stage 4. Performing As people get to know each other, they The group is starting to utilize its reconcile and agree on things like newly found "norms of trust," and decision-making processes, can begin focusing on the tasks to resources, timing, quality standards. be accomplished; there should be A "norm" is something everyone enough drive, creativity, and understands. Norms are the formal cohesiveness to take on most tasks. and informal rules that make up the The Team is now really a Team. operating system of productive work. Stage 5. Adjourning Review and E valuation The final stages of team development;  What was your main “take-away” it has been an experience of sharing from today’s workshop? and growing with each other and  Take a few minutes to complete the now members may separate. For workshop evaluation many, the group has been a safety net and truly has become their community. Evaluation is key at this stage. Document and Learn from the experience. Conclusion Thank You! “Team “Teamwork is is the abili the ability to to work toget work together towar toward a a comm common on visio vision. The . The abili ability to ty to Jim Hughes direct indi dire individual acco accomplishments Director of Organizational Development toward rd orga organizational obj nizational objectives. I ctives. It is is Lovelace Health System the fuel that the fuel that allows allows commo common peo people to to att attain in unco uncommon resu results. “ “ Unknown A own Author or 5