Bennington Business/Employer Climate Survey July 2015 Powered by
Survey Demographics 45 Completed Responses 34 /yrs Average longevity of responding businesses
Purpose of Survey The Bennington Employer Climate Survey will be an annual evaluation tool used to: Obtain employers’ opinions on what’s working or not working in our town. Improve the municipality’s ability to respond to the needs of businesses Identify ways to encourage business recruitment
Q2: What industry category best describes your organization? Employees HEALTH CARE/ SOCIAL 9 MANUFACTURING 12 WHOLESALE 0 RETA IL 12 EDUCATIONAL 2 HOSPITALTIY/FOOD SERV ICE 4 ARTS AND ENTERTAINMENT 2 PROFESSIONAL/TECH SERV ICES 3 GOV ERNMENT 2 CONSTRUCTION 1 INFO TECHNOLOGY 1 FINANCE/INSURANCE 3 REAL ESTATE 1 TRA NSPORTATION 1 AGRICULTURE, FORESTRY, NATURAL … 0 0 2 4 6 8 10 12 14
Q3: How many employees do you have? Employees 251+ 6 101-250 8 51-100 4 26-50 4 11-25 10 1-10 26 0 5 10 15 20 25 30
Q4: What are your annual sales or revenues? SALES $5M + 16 $1M - $5M 12 $500K - $1M 4 $250K - $500K 7 <$250K 14 0 2 4 6 8 10 12 14 16 18
Q5: When does your fiscal year end? Fiscal Year DECEMBER 36 NOV EMBER 0 OCTOBER 0 SEPTEMBER 4 AUGUST 0 JULY 0 JUNE 9 MAY 2 APRIL 1 MARCH 1 FEBRUARY 1 JANUARY 4 0 5 10 15 20 25 30 35 40
Q7: In general, I believe the Town of Bennington is doing a good job. Strongly Strongly Average Disagree Agree Satisfaction Rate SOMEWHAT AGREE 2.59/4.00 Somewhat Disagree Somewhat Agree
Q8: Overall, how would you rate Bennington as a place to operate a business? Average Dismal Satisfaction Rate Excellent FAIR 3.13/5.00 Poor Good Fair
Q11: Please agree or disagree with the following statements. Bennington’s regulatory environment is fair to businesses and organizations. Average Strongly Satisfaction Rate Strongly Disagree SOMEWHAT Agree Somewhat AGREE Disagree 2.86/4.00 Somewhat Agree
Q12: Bennington’s rules and regulations for businesses are readily accessible. Strongly Average Disagree Strongly Satisfaction Rate Agree SOMEWHAT AGREE Somewhat 2.81/4.00 Disagree Somewhat Agree
Q13: Bennington’s rules and regulations for businesses and organizations are easy to understand. Average Strongly Strongly Satisfaction Rate Disagree Agree SOMEWHAT AGREE 2.71/4.00 Somewhat Disagree Somewhat Agree
Q14: How would you rate the health of Bennington’s local economy? Average Excellent Good Dismal Satisfaction Rate POOR 2.40/5.00 Fair Poor
Q15: Over the next 12 months, my business or organization is most likely to..... GROWTH GROW EMPLOYESS 18 MAINTAIN EMPLOYEES 21 REDUCE EMPLOYEES 1 RELOCATE BUSINESS 1 CLOSE 2 OTHER 2 0 5 10 15 20 25
Q16: If your business or organization is planning on relocating, to where will it be moving? Relocation OUTSIDE V T 4 OUTSIDE BENN; IN V T 2 WITHIN BENN 0 NO ANSWER 39 0 5 10 15 20 25 30 35 40 45
Q18: How satisfied are you with the overall level and quality of services provided by the Town of Bennington? Average Satisfaction Rate Not Satisfied Very Satisfied SATISFIED 2.58/4.00 Somewhat Satisfied Satisfied
Q19: Please rate how satisfied you are with each of the following services: Lighting, condition, and maintenance of streets and sidewalks. Average Very Satisfied Satisfaction Rate Not Satisfied SOMEWHAT SATISFIED 2.49/4.00 Somewhat Satisfied Satisfied
Q20: Enforcement of ordinances for issues such as property and noise. Average Very Satisfied Satisfaction Rate N/A Not Satisfied SATISFIED 2.61/4.00 Satisfied Somewhat Satisfied
Q21: Design of streets, public spaces, and roads (Design refers to both the functionality and aesthetics). Average N/A Very Satisfied Satisfaction Rate Not Satisfied SOMEWHAT SATISFIED 2.45/4.00 Satisfied Somewhat Satisfied
Q22: Town beautification such as signage, landscaping, public art, and street banners. N/A Average Not Satisfied Very Satisfied Satisfaction Rate SATISFIED 2.64/4.00 Somewhat Satisfied Satisfied
Q27: I am pleased with the overall direction that the Town is taking. Average Strongly Strongly Satisfaction Rate Agree Disagree SOMEWHAT DISAGREE 2.50/4.00 Somewhat Somewhat Disagree Agree
Q28: The Town keeps me informed. Strongly Average Strongly Agree Satisfaction Rate Disagree SOMEWHAT DISAGREE 2.29/4.00 Somewhat Agree Somewhat Disagree
Q23: Public safety services. Not Satisfied Average Satisfaction Rate Very Satisfied SATISFIED Somewhat Satisfied 2.89/4.00 Satisfied
Q24: Building permits and inspections. Average Very Satisfied N/A Satisfaction Rate SATISFIED 2.70/4.00 Not Satisfied Satisfied Somewhat Satisfied
Q25: Town website. Average Very Satisfied Satisfaction Rate SATISFIED N/A 2.56/4.00 Satisfied Not Satisfied Somewhat Satisfied
Q26: Please agree or disagree with the following statements.The Town listens to businesses. Strongly Strongly Average Disagree Agree Satisfaction Rate SOMEWHAT AGREE 2.53/4.00 Somewhat Disagree Somewhat Agree
Q31: Thinking about the programs and services you receive from the Town of Bennington, would you say that overall you get good value or poor value for your tax dollars? VALUE BETTER THAN EXPECTED 2 EXPECTED 25 LESS THAN EXPECTED 15 0 5 10 15 20 25 30
Q32: Municipal property taxes are the primary way to pay for services provided by the Town of Bennington. Due to the increased cost of maintaining current service levels and infrastructure, the Town must balance taxation and service delivery levels. TAXES INCREASE TO ENHANCE 11 INCREASE TO MAINTAIN 9 REDUCE BY CUTTING 8 N/A 15 0 2 4 6 8 10 12 14 16
Q34: Imagine you had $100 to spend on the following capital projects. How would you spend it? Please use $5 increments equaling $100. % of Total Spent DOWNTOWN V ITALITY 17.16 ECO DEV 16.42 ART/CULTURE 10.7 RENEWABLE ENERGY 8.21 PUBLIC SAFETY 6.84 ROADS/TRAFFIC CONT 6.72 RECREATION FACILITIES 6.09 PARKS AND TRAILS 5.97 STREETSCAPE 5.35 PUBLIC TRA NSIT 4.85 WATER/WASTEWATER 4.35 SIDEWALKS 4.35 MUNICIPAL BLDINGS 2.99 0 2 4 6 8 10 12 14 16 18 20
Q36: For you and your business or organization, what form(s) of communication are most likely to ensure your participation? Communication PUBLIC MEETINGS 20 TELEPHONE SURV EY 5 ONLINE SURV EY 31 MAIL SURV EY 3 ONLINE DISCUSSION 14 FEEDBACK FORM 4 EMAIL INPUT 24 FACE TO FACE 33 0 5 10 15 20 25 30 35
Q37: Prior to this survey, have you been aware of opportunities to provide input to the Town of Bennington on various topics? Providing Input YES 35 NO 17 N/A 2 0 5 10 15 20 25 30 35 40
Q38: Have you ever provided your feedback to the Town of Bennington? Feedback YES 28 NO 15 N/A 0 0 5 10 15 20 25 30
Q40: In the last twelve months, have you personally contacted or dealt with a Town employee? Contact YES 38 NO 7 0 5 10 15 20 25 30 35 40
Q41: Thinking of the last time you contacted a Town employee, how satisfied were you with.....Staff‘s knowledge? Average N/A Satisfaction Rate Not Satisfied SATISFIED 3.13/4.00 Somewhat Very Satisfied Satisfied Satisfied
Q42: Staff‘s helpfulness? Average N/A Satisfaction Rate SATISFIED Not Satisfied 3.16/4.00 Somewhat Very Satisfied Satisfied Satisfied
Q43: Staff‘s ability to resolve your issue or explain the options if they could not resolve your issue? Average N/A Satisfaction Rate Not Satisfied SATISFIED 3.11/4.00 Very Satisfied Somewhat Satisfied Satisfied
Q44: Staff‘s courteousness? N/A Average Not Satisfied Satisfaction Rate VERY Somewhat SATISFIED Satisfied 3.26/4.00 Very Satisfied Satisfied
Q45: The speed and timeliness of service? N/A Average Satisfaction Rate Not Satisfied SATISFIED Very Satisfied 3.05/4.00 Somewhat Satisfied Satisfied
Q46: Ease of reaching staff? Average N/A Satisfaction Rate Not Satisfied SATISFIED Somewhat 3.24/4.00 Satisfied Very Satisfied Satisfied
Q47: How satisfied were you with the overall service you received? Average N/A Satisfaction Rate Not Satisfied SATISFIED 3.08/4.00 Very Satisfied Somewhat Satisfied Satisfied
Q48: On a scale of 1-10, with 1 being extremely low and 10 being extremely high, how would you rate the overall performance of the Town? AVERAGE SCORE 5.5/10 Respondents 15 11 # of Respondents 10 6 6 6 5 4 3 5 2 1 0 0 1 = Low 2 3 4 5 6 7 8 9 10 = High Performance Rating Respondents
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