O F F I C I A L AWS OVERVIEW JACQUELINE CLEMENTS PERSONNEL RECOVERY UNIT SOCIAL WORKER O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD AWS MISSION To provide a comprehensive , professional and confidential welfare support service responsive to the needs of individuals , families and the chain of command in order to maximise the operational effectiveness of Service personnel 2 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD AWS WELFARE PRINCIPLES Welfare is a function of Command The AWS supports 1 st Line unit welfare staff But provides 2 nd Line welfare, working with but not for the Chain of Command Lowest level resolution wherever possible Soldiers and their families equally important Support to both Regular Army and Army Reserve Confidentiality is key for trust 3 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD AWS DELIVERY COMPONENTS -Community -Army Welfare Women’s Support Workers Royal Development (Specialist and Voluntary Service Workers Unit Welfare -Gurkha Training Support -PRU Social Community Personal Workers Workers Support Support HQ AWS Business Support Information Civilian Support Housing HIVE Information Joint Services Support Support Housing Officers Advice Services Including Officers Cotswold Centre iHIVE 4 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD WELFARE SUPPORT – PEELING BACK THE ONION 3 RD Corporate Support Joint Casualty & Confidential Compassionate SECTOR Support Line Centre Brigade/Garrison Commander Wounded, Injured Service Children’s Secondary Level Education and Sick Community Army Welfare (Overseas) Management Workers Support Facilities Commanding Officer Primary Level Officers/WOs/SNCOs Suicide Joint Service Unit Welfare Unit Welfare Vulnerability Housing Officer and Staff Officer and Staff Risk Advice Office Management Regimental Council of Army Families SPACES Career Voluntary Adjutant/RAO RELATE Federation (Housing) Management Welfare Work Officer British Forces Services Local Social Work Army Central Cotswold Authority Service Fund Centre Support (Overseas) WRVS HIVE Children’s Education Padre Pastoral Care Veterans UK Advisory Service Army Education HOMESTART Centre Community Support Development Post Operational Workers Stress Service Charities Management G1/J1 staff in Defence Medical Overseas Regimental/Corps Welfare Services Commands Benevolence 5 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD PERSONAL SUPPORT (PS) Military and civilian Army Professional and confidential Personnel Recovery Unit Welfare Workers (AWWs) welfare support and advice to: (PRU) SWs Single and married Close work with Wounded Governance and Assurance soldiers Injured Sick (WIS) through professionally individuals qualified civilian Social Families Workers (SWs) Chain of Command Provide internal assurance, supervision and audit 6 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD AWS CASE LOAD 7 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD DEALING WITH THE HARD EDGES OF WELFARE • • Mental Health issues – Domestic Abuse victim Signposting for: support and Capacitty assessments, DoL’s , Equality and Diversity perpetrator engagement Financial guidance • Support for families & Work Environment & • Vulnerability Risk carers Assignments Management • Housing support – • Child & Adult gaining housing safeguarding and following discharge protection aids & adaptations, care homes • Bereavement and Loss • Financial guidance – Support Benefits, household • Relationship bills Interventions including Health Assured 8 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD MANDATORY REFERRAL Cases where a referral must be made to AWS Any situation involving domestic abuse or similar allegations Any situation where there are potential safeguarding children concerns All Complex Casualty Cases Any situation where an adult is considered to be at risk of serious harm 9 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD CONFIDENTIALITY … the legal and professional obligation not to disclose ‘private information’ about another person without that person’s consent. Private information includes the fact that an individual is using a welfare service. There are, however, exceptional circumstances when information can be disclosed, and in some circumstances must be, even without the individual’s consent When there is risk of harm to the individual or others In order to report or prevent a criminal act If there is likely to be a contravention of military law If there is, or is likely to be, a breach of security If soldiers are no longer, or unlikely to be, able to carry out their duty 10 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD VETERANS UK UK Veterans • Support to enable the seamless transition from service to civilian life, respond to life events that present welfare needs • Email: veterans-uk@mod.uk • Tel: 0808 1914 2 18 • Web: https://www.gov.uk/government/collections/veterans-welfare-service-protocols 11 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD SIGNPOSTING Forcesline 0800 7314880 (Monday – Friday 09.00 – 17.30) Free and 100% confidential helpline for serving personnel, former members of the Armed Forces and their families. Samaritans Free phone - 116 123 (available 24 hours) Combat Stress 0800138 1619 (available 24 hours) Confidential and safe help and advice about Service-related mental health issues for the whole military community. Big White Wall (available 24 hours) Online forum 24 hours a day, 7 days a week. Free for serving personnel, veterans, family members and carers. SPVA Veterans Welfare Service 0808 1914 2 18 Information on claiming AFCS, Armed Forces Independence Payment, Medical Discharges and Pension Forecast Requests. Department of Community Mental Health 01206 817 057 provides mental health care to a population of approximately 8,000 serving personnel from across all three services of the Armed Forces. 12 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD DOMESTIC ABUSE INITIATIVE 13 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD CONTACT AND REFERRALS Army Welfare Service Intake and Assessment Team Garbutt House, Bray Road, York, YO10 4JG Tel: +44 (0) 1904 882 053 Email: AWS-HQ-IAT@mod.uk PRU SW Team – Via Local PRU SW Jackie Clements Building DO2, Merville Barracks, Colchester, CO2 7UT Tel: 07974193083 Email: Jacqueline.Clements109@mod.gov.uk 14 O F F I C I A L
O F F I C I A L ESSEX ADULT SAFEGUARDING BOARD QUESTIONS Questions? 15 O F F I C I A L
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