ASSISTIVE DEVICES ASSISTIVE DEVICES & RELAY SERVICES - PowerPoint PPT Presentation

ASSISTIVE DEVICES ASSISTIVE DEVICES & RELAY SERVICES

Communications & Alert Devices  Flashing lights for doorbells & fire alarms, etc.  Scrolling text & text inputs on g p shelter intercoms  Vibrate for baby crying, etc.  Vibrate for baby crying, etc. 2

Relay Services  Increases access for people who are Deaf, hard ‐ of ‐ p p , hearing or have speech disabilities  Always a 3 rd party: Relay Operators (RO) must Always a 3 party: Relay Operators (RO) must ensure privacy, can’t keep records of conversation  Abuse Risks: Impersonation Transcripts  Abuse Risks: Impersonation, Transcripts, Monitoring, Damage device or hands, 911 is not reliable for all relay types. y yp

3 Regulated Canadian Relay Services 1. Teletypewriter (TTY) relay service: Also "traditional message relay service (MRS)“ message relay service (MRS) . 2. Internet protocol (IP) relay service: Also “online message relay service”. l i ” 3. Video relay service (VRS): To use Sign language. Video Relay Service Trial Project 2010 ‐ 2012 pilot. Wireline, wireless & VoIP service providers must provide , p p customers with access to TTY & IP relay services. CRTC regulates relay services: http://www.crtc.gc.ca/eng/INFO_SHT/t1038.htm

IP Internet Relay Services  Via websites, texts and instant messaging.  R  Register with phone or IP relay provider. i t ith h IP l id

Internet Relay: Typed Conversations y yp  RO: “Welcome to Relay l l  RO: “This is IP relay operator Chris. You Service, this is RO Renee. have a message have a message.  Victim: [types hotline #] Vi ti [t h tli #]  Victim: ok GA  RO: Ringing.  RO: You re a heartless,  RO: You’re a heartless,  RO: Hello crisis hotline. (f) f sick, nerdy b@$#%. speaking GA Die and go to hell. End of message. Thank you f Th k  Victim: Hi, I do you have a Vi i Hi I d h IP relay…” shelter? GA  [Relay hangs up]  [Relay hangs up]  RO Y  RO:Yes we do. d

Video Phones & Relay  Sign language via Video Phone or web cams  Need high speed Internet connection N d hi h d I t t ti  Risks: Can be recorded, 911, monitor device & video messages messages

Wants Video Remote Interpreting in banks, stores , etc.

Police Car Video Remote Interpreting  Video Remoting Interpreting is a service that agencies can pay for so they have immediate access agencies can pay for so they have immediate access to sign interpreters 24X7.  In 2010, D.C. Police installed video conference  In 2010, D.C. Police installed video conference software in 15 cars, 7 stations & 3 substations

Accessibility & Safety y y  Be accessible! Train staff about Assistive Devices & Relay Services. Budget for Interpreter Services.  3rd Parties & Interpreters: discuss tradeoffs of in ‐ person vs. video/remote sign interpreters  Safety Plan about: • Impersonation • Monitoring of devices or services • 911 access

Some Resources  Disabled Women’s Network Canada  Disabled Women s Network Canada dawncanada.net  Canadian Association for the Deaf cad ca  Canadian Association for the Deaf cad.ca  Canadian Hearing Society chs.ca  Interpreter Services & Associations of Visual Language Interpreters  Assistive Devices Programs (ADP) & Personal Support Networks