#APEXisSocial Taking the B2B Conversation Online Introduction by: •Al St. Germain – Publisher, APEX Media Presented by: •Ada Juristovski – Social Media Coach, Hootsuite •Jessica Sammut – Community Manager, APEX Media
Show of hands … ! How!many!of!you!are!personally! ac1ve!on!Twi5er?!!
Show of hands … ! Is!your!member!company!on! Twi5er?!
Show of hands … ! For!those!of!you!who!answered! yes,!do!you!know!the!handle!for! your!company’s!Twi5er! account?!!
Show of hands … ! How!many!of!you!have! interacted!with!the!APEX!Twi5er! account!in!the!last!month?!
Show of hands … ! In!the!last!week?!
Show of hands … ! How!many!of!you!think!Twi5er! engagement!should!be!a!priority! for!your!company?!
Show of hands … ! How!many!of!you!think!Twi5er! engagement!should!be!a!priority! for!you!personally?!
Help US help YOU • APEX!social!media!tools!exist!for!you,!the! members! • Our!job!is!to!share!your!news,!latest!projects,!and! collabora1ons! • Works!best!when!APEX!members!are!online!and! able!to!interact!with!the!content!
! Less!than!20%!of!APEX!member! companies!are!on!Twi5er!
What’s holding us back? • APEX!EXPO!member!feedback! 1. Can’t!keep!up!! 2. Too!personal! 3. Not!enough!to!talk!about! Our!goal:!supply!you!with!the!right!TOOLS!and!get! you!in!the!game!!! !
Until recently … me! +! ≠!
Ada: Social Media Coach from Hootsuite • World’s!most!widely!used! social!media!management! plaWorm! • Hootsuite!pioneered!social! media!management!when! it!launched!in!2008! • Over!10!million!users! ! • 16!languages!+!! !!!!175!countries!
Common Misconceptions
YOU CAN ENGAGE ON SOCIAL WITHOUT BEING A CREEPER
OR Common Misconceptions A TEENAGE GIRL
Common Misconceptions 1. Social Media is only for B2C
Tweetable B2B!Tweet!exposure!can! posi1vely!increase!brand! considera1on!by!150%! #APEXTEC!
Tweetable ! There!is!a!posi1ve!correla1on!between! Tweet!Exposure!and!Lead!Quality! #APEXTEC! !
Common Misconceptions 1. Social Media is only for B2C 2. Social Media is all noise
Specialize your listening Klout and Keyword Filtering, Search and List streams
Common Misconceptions 1. Social Media is only for B2C 2. Social Media is all noise 3. I have nothing to say
WOULD YOU FOLLOW YOU? @ada adajuri juri
3 things you can do today 1. Choose which networks you want to be on, and make a commitment
3 things you can do today 1. Choose which networks you want to be on, and make a commitment 2. Create listening streams
3 things you can do today 1. Choose which networks you want to be on, and make a commitment 2. Create listening streams 3. Share interesting content
! 3"Content"Case"Studies"
Case Study 1: Unexpected • Schiphol’s!Airport!Library! has!its!own!Twi5er!account! • Library!opened!with!goal! of!promo1ng!Dutch!culture! abroad! • Twi5er!helped!them! facilitate!this!goal!
Case Study 1: Unexpected One$of$the$best$memories$[I$have$is$ of]$a$tweet$I$read$from$a$library$in$ New$Hampshire.$They$had$a$book$ request$for$a$Dutch$book$…$That$ meant$we$had$reached$our$goal$of$ promoCng$Dutch$literature$abroad.$$ ! Responded!within!hours!
Case Study 2: Collabora1ve @askpdt!+!@TelefonixInc! • Began!working!together!5!years!ago! • A5ended!EXPO!and!were!inspired!by!the!future!of! passenger!experience! • Angle!of!Thought!Experiment:!iden1fied!three! categories!for!innova1on!related!to!connec1vity! !
Case Study 2: Collabora1ve • Tweeted!at! @theAPEXassoc! • Reached!~12,000! followers!on!Twi5er! ! • Triggered!men1ons!and! interac1ons!from!other! users!on!Twi5er!
Case Study 2: Collabora1ve
Case Study 2: Collabora1ve Tweeted!at! We!interviewed! Posted!interview! @theAPEXassoc! PDT!&!Telefonix! to!blog.apex.aero!
Case Study 3: Inspired • We’re!crowdsourcing! our!next!cover!for! APEX$ Experience !magazine! • You!can!directly! contribute!to!our!next! cover! ! Homework:!! ! Send!us!a!photo!of!your! workspace!using!#myAPEXspace! !
POP QUIZ
#thankyou ! Ques1ons?!Tweet!at!@theAPEXassoc! ! Ada:!@hootada!!!!!!! Jessica:!jsammut@spafax.com!
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