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Alpha Presentation SLA Management and Metric Reporting System The Capstone Experience Team Spectrum Health Lisa Ossian Shen Qin Ian Salatka Department of Computer Science and Engineering Michigan State University Spring 2013 From

  1. Alpha Presentation SLA Management and Metric Reporting System The Capstone Experience Team Spectrum Health Lisa Ossian Shen Qin Ian Salatka Department of Computer Science and Engineering Michigan State University Spring 2013 From Students… …to Professionals

  2. Project Overview • Metrics ensure business objectives are met • System for defining, approving, tracking, reporting, and displaying metrics • Many different types of users use system • Leadership reviews color-coded scorecards • Needs to be flexible to accommodate changing business objectives and processes The Capstone Experience Team Spectrum Health Alpha Presentation 2

  3. System Architecture The Capstone Experience Team Spectrum Health Alpha Presentation 3

  4. Add New Measure The Capstone Experience Team Spectrum Health Alpha Presentation 4

  5. View/Edit Existing Metrics The Capstone Experience Team Spectrum Health Alpha Presentation 5

  6. Add New Scorecard The Capstone Experience Team Spectrum Health Alpha Presentation 6

  7. View/Edit Existing Scorecards The Capstone Experience Team Spectrum Health Alpha Presentation 7

  8. Add/Edit Users The Capstone Experience Team Spectrum Health Alpha Presentation 8

  9. Add Measure Data The Capstone Experience Team Spectrum Health Alpha Presentation 9

  10. View/Edit Existing Measure Data The Capstone Experience Team Spectrum Health Alpha Presentation 10

  11. Add New Issue The Capstone Experience Team Spectrum Health Alpha Presentation 11

  12. View/Edit Existing Issues The Capstone Experience Team Spectrum Health Alpha Presentation 12

  13. What’s left to do? • Store target tiers/ranges • Determine status color of measure data based on target tiers/ranges • Personalized website views • Form validation The Capstone Experience Team <Team Name> Alpha Presentation 13

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