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Alpha Presentation iSupport Center The Capstone Experience Team - PowerPoint PPT Presentation

Jan 07, 2024 •310 likes •412 views

Alpha Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students to

  1. Alpha Presentation iSupport Center The Capstone Experience Team Sparrow Ryan Hewitt Dianna Kay Brett McMillen Maurice B. Wong Department of Computer Science and Engineering Michigan State University Spring 2011 From Students… …to Professionals

  2. Project Overview • Increase efficiency of Sparrow’s IT Help Desk  Application search  Monitor and reflect Altiris database  Hardware status mapping  On-Call Calendar  Incident notification The Capstone Experience Team Sparrow Alpha Presentation 2

  3. System Architecture The Capstone Experience Team Sparrow Alpha Presentation 3

  4. iSupport Dashboard The Capstone Experience Team Sparrow Alpha Presentation 4

  5. Application Search The Capstone Experience Team Sparrow Alpha Presentation 5

  6. Incident List The Capstone Experience Team Sparrow Alpha Presentation 6

  7. Facility Maps The Capstone Experience Team Sparrow Alpha Presentation 7

  8. On-Call Calendar The Capstone Experience Team Sparrow Alpha Presentation 8

  9. What’s left to do? • Ticket/Documentation logs • Saving edited facility maps • Refine notify feature • Manage users • Improve aesthetics • Testing The Capstone Experience Team Sparrow Alpha Presentation 9

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