Adult Social Care and Health Being Digital Strategy (2019 – 2021)
Strategy Overview To help people to achieve the best possible health and well-being outcomes, living independent and Vision fulfilling lives in their own homes and communities by using digital innovation and technology for people of all ages in organising and delivering care and support. Enabled People Empowered Workforce Improved Partnerships Embedding intelligent information Developing a more productive, Working closely with key partners and new technologies that promote competent and confident workforce Aims across Kent to ensure we seek individual health and wellbeing to and Care Sector to use the tools opportunities to collaborate, empower people to self-manage and information they need to innovate and share information to and allow them to effectively provide high quality care and deliver better outcomes for people access services support Key Themes Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled People Place Practice Products Partnerships
Vision Statements Imagine if … People were able to do We could develop a Service users were more for themselves more productive, empowered and We could transform the We could deliver better and make use of way services are capable and confident enabled to live more outcomes for people intelligent information, delivered across all workforce by ensuring fulfilling and by enabling key tools and apps to settings by improving employees have the independent lives by partners to more easily increase their connectivity and using right digital tools and utilising more collaborate, innovate independence and information and can advanced and innovative technology. and share information. improve their quality of work flexibly. innovative products. life. Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled People Place Practice Products Partnerships
Outcomes Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled People Place Practice Products Partnerships Efficient and cost- Transform the way Improved information Flexible and mobile Improved health and effective assistive services are delivered advice and guidance working enabled social care connectivity technologies across all settings Intelligent online Utilising innovation The care sector are Making systems and systems to support facilities to explore, supported to utilise tools work for self-referrals and test and implement new technologies practitioners assessments new technologies Apps and tools to Improved digital skills support and connect and abilities people Improved data and analytics to inform decision making
Aims Enabled People Empowered Workforce Improved Partnerships Embedding intelligent information Developing a more productive, Working closely with key partners and new technologies that promote competent and confident workforce Aims across Kent to ensure we seek individual health and wellbeing to and Care Sector to use the tools opportunities to collaborate, empower people to self-manage and information they need to innovate and share information to and allow them to effectively provide high quality care and deliver better outcomes for people access services support
Aim Narrative Enabled People Enable people to do more for themselves to increase their independence Current State Your Life, Your Wellbeing Strategy Alignment It is not always easy for people to find out what services and support are available and how to access them. Service users have to tell their story multiple times throughout their social care pathway. We are providing some assistive technology services but there are new innovative technologies in the market. Desired Future State • Create a smoother and safer pathway for our service users. Service users can engage with social care anytime, anywhere, on any device. • Support people to access good-quality advice and information that allows them to look after themselves. We provide residents with a choice of how they engage with us through providing multiple channels of communication. • Put the person at the centre of everything we do, supporting them to choose and control what care and support they receive. Our residents can use self-service tools to perform some tasks. We make use of artificial intelligence and robots to support people with accessing and navigating services.
Journey Map: Enabled People Use the digital directory of Use instant message services to navigate way to talk to professional through health and social care services Access to information through the use of bots and AI Receive a visit from a professional in person or virtually Review and add notes Multi-channel adult to personal care and social care support plans repository Visit the digital Receive market place to reminders about purchase equipment appointments or services Utilise apps and assistive technology to improve well- Undertake self- Schedule an being and decrease social- assessments online appointment via app, or isolation (financial and eligibility) with assistance Digital Hotspots Referral/ Contact Triage/ Assessment Service/ Review • Adult Social Care web-page • Digital self-assessments (financial and eligibility) • Utilise apps and assistive technology • Digital directory and market place • Appointment scheduling and reminders • Review and add notes to personal care and support plans • Web-chat and bot-chat • Digital Service – Virtualise a visit • Artificial intelligence and bots Instant messaging •
Aim Narrative Empowered Workforce Develop a more productive and confident workforce and care sector Current State Your Life, Your Wellbeing Strategy Alignment Information is stored in multiple places and we are still largely paper-based. There is a high turnover of staff in some roles and recruitment and retention can be difficult. Our employees would like more flexibility in where and when they can work. Desired Future State Whether in the office, at home, or on-the-go, we can access the • Continuously improve the way our services are delivered information and apps we need, and be productive. • Create a value-driven and outcome-focused culture that nurtures We have access to a range of workspaces across the county. creativity and find new ways to meet people’s needs We empower our employees by providing them access to the information, tools, and insights they need.
Journey Map: Empowered Workforce Utilising intelligent data gathered along the Virtual Integrated pathway to inform Make social care Triage decision making referrals electronically Digital outcome monitoring Schedule in visits digitally and make Receive alerts of changes Upon initial contact, Electronic data trends relating remotely create the person’s signatures to service users – digital single social predictive analysis Electronically care record monitor time spent with the person and Visit the service user record lone working either virtually or in In House provider person electronic care and support plans Electronic Remotely review the automatically link up to payments person’s pathway and Update the service social care client records user’s record using previous support notes, dictation and update remotely Digital Hotspots Referral/ Contact Triage/ Assessment Service/ Review • One digital social care client record • Digital scheduling and rostering • Electronic call monitoring and lone working • Electronic referrals • Digital Service – Virtualise a visit • Electronic outcome monitoring • Virtual integrated triage between the right • Digital workflow/ pathway management • Electronic payments via systems professionals • Remote access to digital service user information • Electronic provider Care and Support Plans • Remote updates including dictation • Digital alerts of data trends and better use of data
Aim Narrative Improved Partnerships Create opportunities to collaborate, innovate and share information Current State Your Life, Your Wellbeing Strategy Alignment Information between partners is not always readily available or easily accessible Duplication between health and social care services still exists Staff in some areas are working in silo Desired Future State Duplication between partners will be reduced through better • Make the most of the resources we have available to promote people’s information sharing. well-being by focusing on the outcomes they want to achieve. We will put the person at the centre of their care and focus on the • Improve communication and information sharing between partner outcomes the person wants to achieve. organisations Key Partners across Kent will work collaboratively to make better • Provide joined up care across organisations so that people do not use of the resources available. experience duplication or delays in accessing support or fall between the gaps. We will recognise the strengths of our partners and use these skills effectively through the delivery of care. • Make the most of our partners strengths when delivering joined up care.
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