Being Digital Strategy and High Level Implementation Planning Adult - PowerPoint PPT Presentation

Being Digital Strategy and High Level Implementation Planning Adult Social Care Cabinet Committee January 2019

Adult Social Care and Health Being Digital Strategy 2019 - 2021 Vision To help people to achieve the best possible health and well-being outcomes, living independent and fulfilling lives in their own homes and communities by using digital innovation and technology. Enabled People Empowered Workforce Improved Partnerships Embedding intelligent information Developing a more productive, Working closely with key partners Aims and new technologies that promote competent and confident workforce across Kent to ensure we seek individual health and wellbeing to in KCC and in the Care Sector to opportunities to collaborate, empower people to self-manage use the tools and information they innovate and share information to and allow them to effectively need to provide high quality care deliver better outcomes for people access services and support Key Themes Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled People Place Practice Products Partnerships

eing Digital Strategy magine if… People were able to do We could develop a Service users were more for themselves We could transform the more productive, empowered and We could deliver better and make use of way services are capable and confident enabled to live more outcomes for people intelligent information, delivered across all workforce by ensuring fulfilling and by enabling key tools and apps to settings by improving employees have the independent lives by partners to more easily increase their connectivity and using right digital tools and utilising more collaborate, innovate independence and innovative technology. information and can advanced and and share information. improve their quality of work flexibly. innovative products. life. Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled People Place Practice Products Partnerships

eing Digital Strategy Outcomes Digitally enabled Digitally enabled Digitally enabled Digitally enabled Digitally enabled People Place Practice Products Partnerships Efficient and cost- Transform the way Improved information Flexible and mobile Improved health and effective assistive services are delivered advice and guidance working enabled social care connectivity technologies across all settings Intelligent online Utilising innovation Making systems and The care sector are systems to support facilities to explore, tools work for supported to utilise self-referrals and test and implement practitioners new technologies assessments new technologies Apps and tools to Improved digital skills support and connect and abilities people Improved data and analytics to inform decision making

Aims Enabled People Empowered Workforce Improved Partnerships Embedding intelligent information Developing a more productive, Working closely with key partners and new technologies that promote competent and confident workforce across Kent to ensure we seek individual health and wellbeing to in KCC and in the Care Sector to opportunities to collaborate, empower people to self-manage use the tools and information they innovate and share information to and allow them to effectively need to provide high quality care deliver better outcomes for people access services and support

Aim Narra nabled People able people to do more for themselves to increase their independence rrent State Your Life, Your Wellbeing Strategy Alignmen not always easy for people to find out what services and port are available and how to access them. ice users have to tell their story multiple times throughout r social care pathway. are providing some assistive technology services but there new innovative technologies in the market. sired Future State • Create a smoother and safer pathway for our service users. ice users can engage with social care anytime, anywhere, on device. • Support people to access good-quality advice and information that allows them to look after themselves. provide residents with a choice of how they engage with us ugh providing multiple channels of communication. • Put the person at the centre of everything we do, supporting them t choose and control what care and support they receive. residents can use self-service tools to perform some tasks. make use of artificial intelligence and robots to support ple with accessing and navigating services.

ourney Map: Enabled People Use the digital directory of Use instant message services to navigate way to talk to professional through health and social care services Access to personal care notes through the use of bots and AI Receive a visit from a professional in person or virtually Review and add note Multi-channel adult to personal care and ocial care support plans epository Visit the digital Receive market place to reminders about purchase equipment appointments or services Utilise apps and assistive technology to improve Undertake self- Schedule an well-being and decrease assessments online appointment via app, social-isolation (financial and or with assistance eligibility) Digital Hotspots Referral/ Contact Triage/ Assessment Service/ Review dult Social Care web-page Digital self-assessments (financial and eligibility) Utilise apps and assistive technology • • igital directory and market place Appointment scheduling and reminders Review and add notes to personal care and • • support plans Web-chat and bot-chat Digital Service – Virtualise a visit • rtificial intelligence and bots Instant messaging •

Aim Narra mpowered Workforce velop a more productive and confident workforce and care sector rrent State Your Life, Your Wellbeing Strategy Alignmen rmation is stored in multiple places and we are still largely er-based. re is a high turnover of staff in some roles and recruitment retention can be difficult. employees would like more flexibility in where and when can work. sired Future State ther in the office, at home, or on-the-go, we can access the • Continuously improve the way our services are delivered rmation and apps we need, and be productive. • Create a value-driven and outcome-focused culture that nurtures have access to a range of workspaces across the county. creativity and find new ways to meet people’s needs empower our employees by providing them access to the rmation, tools, and insights they need.

ourney Map: Empowered Workforce Utilising intelligent data gathered along Virtual Integrated the pathway to inform Make social care Triage decision making referrals electronically Digital outcome monitoring Schedule in visits digitally and make Receive alerts of changes Electronic Upon initial contact, data trends relating remotely signatures create the person’s to service users – digital single social predictive analysis Electronically care record monitor time spent with the person and Visit the service record lone working user either virtually In House provider or in person electronic care and support plans Electronic Remotely review the automatically link up to payments Update the service person’s pathway and social care client user’s record using previous support notes, records dictation and update remotely Digital Hotspots Referral/ Contact Triage/ Assessment Service/ Review One digital social care client record Digital scheduling and rostering Electronic call monitoring and lone working • • lectronic referrals Digital Service – Virtualise a visit Electronic outcome monitoring • • irtual integrated triage between the right Digital workflow/ pathway management Electronic payments via systems • • rofessionals Remote access to digital service user information Electronic provider Care and Support Plans • • Remote updates including dictation Digital alerts of data trends and better use of • •

Aim Narra mproved Partnerships ate opportunities to collaborate, innovate and share information rrent State Your Life, Your Wellbeing Strategy Alignmen rmation between partners is not always readily available or ly accessible lication between health and social care services still exists f in some areas are working in silo sired Future State lication between partners will be reduced through better • Make the most of the resources we have available to promote people rmation sharing. well-being by focusing on the outcomes they want to achieve. will put the person at the centre of their care and focus on • Improve communication and information sharing between partner outcomes the person wants to achieve. organisations Partners across Kent will work collaboratively to make better • Provide joined up care across organisations so that people do not of the resources available. experience duplication or delays in accessing support or fall between gaps. will recognise the strengths of our partners and use these s effectively through the delivery of care. • Make the most of our partners strengths when delivering joined up c