(12) United States Patent US 8,867,708 B1 (10) Patent N0.: *oa. - PDF document

US008867708B1 (12) United States Patent US 8,867,708 B1 (10) Patent N0.: *oa. 21, 2014 Lavian et a]. (45) Date of Patent: 4,897,866 A 1/1990 Majmudar et a1. (54) SYSTEMS AND METHODS FOR VISUAL 5,006,987 A 4/1991 Harles PRESENTATION AND SELECTION OF IVR 5,007,429 A 4/1991 Treatch et a1. MENU 5,027,400 A 6/1991 Baji et a1. 5,086,385 A 2/1992 Launey et a1. (76) Inventors: Tal Lavian, Sunnyvale, CA (US); Zvi 5,144,548 A 9/1992 Salandro 5,265,014 A 11/1993 Haddock et a1. Or-Bach, San Jose, CA (US) 5,294,229 A 3/1994 Hartzell et a1. 5,335,276 A 8/1994 Thompson et a1. (*) Notice: Subject to any disclaimer, the term of this 5,416,831 A 5/1995 Chewning, III et a1. patent is extended or adjusted under 35 (Continued) U.S.C. 154(b) by 254 days. FOREIGN PATENT DOCUMENTS This patent is subject to a terminal dis claimer. EP 1225754 A3 7/2003 EP 1001597 A3 9/2003 (21) Appl. N0.: 13/410,318 (Continued) (22) Filed: Mar. 2, 2012 OTHER PUBLICATIONS (51) Int. Cl. Yin, M. and Zhai, S., “The Bene?ts of Augmenting Telephone Voice H04M 11/06 (2006.01) Menu Navigation with Visual Browsing and Search,” CHI’06 Pro ceedings of the SIGCHI conference on Human Factors in computing G06F 15/16 (2006.01) systems: pp. 319-328, ACM, Montreal, Canada (Apr. 2006). G06Q 30/00 (2012.01) G10L 15/06 (2013.01) (Continued) (52) US. Cl. USPC 379/88.18; 379/70; 379/88.13; 379/93.17; Primary Examiner * Gerald Gauthier 379/218.01; 379/265.13; 455/406; 455/563; 704/270.1; 704/277; 705/37; 709/206; 709/217; (57) ABSTRACT 710/63; 710/72 Embodiments of the invention provide a system for enhanc (58) Field of Classi?cation Search ing user interaction With Interactive Voice Response (IVR) CPC .................................................. .. H04M1/2535 destinations, the system comprising: a processor; and a USPC ............. .. 379/70, 88.01, 88.09, 88.11, 88.13, memory coupled to the processor, the memory comprising: 379/88.18, 88.23, 93.17, 93.25, 100.01, data encoding a database, the database comprising a list of 379/208.01, 218.01, 265.09, 265.13, 266.1; telephone numbers associated With one or more destinations 455/406, 563; 704/270.1, 277; 705/37; implementing an IVR; instructions executable by the proces 709/206, 217; 710/63, 72 sor for automatically communicating With at least one user; See application ?le for complete search history. and instructions executable by the processor to pull at least one menu from the database and display the menu to the at (56) References Cited least one user, Wherein the menu is associated With a tele phone number dialed by the at least one user, and Wherein the U.S. PATENT DOCUMENTS menu comprises at least one icon. 3/1987 Stanley et a1. 4,653,045 A 4/1988 Akiyama 20 Claims, 32 Drawing Sheets 4,736,405 A 1802 Connect to a destination 1804 Analyze a ?rst level of the audible IVR menu 1806 store the information regarding the audible IVR menu in a database 1808 Are there any sub menus in the audible IVR menu? 181° Analyze the sub-menus 1512 Store the information regarding the sub-menus in the database 1 5 1 4 Are there any sub menus in the sub menus?

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