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General Manager’s Report October 16, 2019 2
Protect our Resources 3
Fantastic FOG News for FY19 • FOG (Fats, Oils and Grease) Section performed more than 4,750 inspections of food service establishments • No establishments directly contributed to a grease- related overflow • Current compliance rate = 94 percent • up from 88 percent in FY18 • When program began (2007) only 30 percent in compliance 4
WSSC Water WebEOC • Web-based Emergency Operations Center • Crisis information management best practices • Single point of reference • Transparent information sharing with local, state governments 5
GridX 2019 • GridEx 2019 – November 13 & 14 • Biennial NERC Grid Security Exercise (GridEx) • Simulated coordinated cyber & physical security threats 6
Optimize Infrastructure 7
Brighton Dam Upgrade Update • Project in final stages • Expected completion • January 2020 • Total cost - $24 million • Upgrades: • Spillway repairs • Gates repaired, retrofitted & painted 8
Greenbelt 96-inch Main Repair • 9/4 – Leak reported • 9/5 – Crews begin to ID location of leak (3 mains in area 10-inch, 20-inch & 96-inch) • 9/6 – Crews determine break is NOT on smaller mains. Crews develop plan smart ball inspection of 96-inch main to ID location of leak • 9/13 – Smart ball inspection completed. ID location of leak. • 9/16 – Crews begin to recharge the Adelphi 60-inch main. This was being dewatered in preparation for Purple Line work. This main needs to be in service in order to make repairs to the 96-inch. • 9/20 – 60-inch fully back in service. Crews begin to dewater 96-inch. • 9/30 – 96-inch fully dewatered and internal inspection performed. • 10/5 – Crews begin to excavate for external inspection of pipe. • 10/7 – 96-inch fully exposed and ready for inspection. 9
Spend Customer Dollars Wisely 10
Spending Affordability • WSSC Water staff to presented at: • Prince George’s County Council Transportation, Infrastructure, Energy and Environment (TIEE) – Oct, 10 • Montgomery County Council Transportation and Environment Committee (T&E) – Oct, 14 11
Enhance Customer Experience 12
More Than Water, We’re Your Neighbor Jeff Kucher Sean Guy Corey Upshur Ian Pfennig 13
Serving Our Customers • Customer Service Week • Rate structure reminder videos 14
Imagine a Day Without Water • No Water, No Beer • Beer Bingo Night Fundraiser • Denizens Silver Spring – Wed, Oct 23 • Denizens Riverdale Park – Thurs, Oct 24 • Bingo proceeds to Water Fund • Suggested $5 donation per card 15
2 nd Annual Blue Tie Ball • October 26 • The Hotel in College Park • 25 th Anniversary of the Water Fund • Employees Honored • Champions of Affordability recognized • Goal: Exceed $78,000+ raised last year 16
Transform Employee Engagement 17
Come in Unity • Kicked off Come in Unity Meetings • Anacostia • Gaithersburg • Patuxent • Lyttonsville • RGH • Great feedback from H 2 O People • Shared employee survey results 18
Numbers in Pictures • Showcase data trends • About 90 H 2 O People attended training • Data Analysis bootcamp at Montgomery College • 15 H 2 O People attended 19
H 2 O Family • Open Enrollment Oct 21 – Nov 11 • 7 th MyLife Wellbeing Fair • Retirement Seminar • New H 2 O Book Club 20
Welcome New Commissioner Sandra Thompson 21
Questions? 22
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