Working Family Success Strategy Collective Impact Initiative Supported by
WFS Pilot Summary Integrated service delivery program housed at North Central Texas College aimed at increasing rates of completion and earning potential among working families through: • Case managed income support • Educational goal setting and support • Financial coaching • Employment services Goal: To increase financial capabilities and earning potential among low-income working families in Denton County through decreasing financial barriers to academic success
WFS Model Developed by Annie E. Casey foundation in the early 2000s Integrated or “bundled” services in three core areas: “WFS Three Core Services” by Communities Foundation of Texas Retrieved from https://www.cftexas.org/working -families-success
Why the WFS model? • Clients are 3-4 times as likely to achieve a major economic outcome • 74% job placement rate • 78% six-month job retention rate • Average hourly wage nearly doubled that of clients that receive one service • 76% of clients record gains in net income • 60% show increases in credit scores or acquired a credit score • More than half increased their net income “About Integrated Services Delivery” by Local Initiatives Support Corporation Retrieved from http://programs.lisc.org/isd/about_integrated_services_delivery/why_isd.php “Working Families Success Network of North Texas: Impact” by Communities Foundation of Texas, 2016 Retrieved from http://wfsnorthtexas.org/impact/ “Building Sustainable Communities: Integrated Services and Improved Financial Outcomes for Low - Income Households” by Sarah Ranki n, 2015
WFS on College Campuses • At college campuses: • 80% average term-to-term retention • 61% of students accomplished their short-term economic goals • Better defined educational goals and plan for achieving goals • Students are more engaged and connecting to the college • Increased access to benefits and financial assistance • Decreased money-related barriers to completion “Center for Working Families at Community Colleges: Clearing the Financial Barriers to Student Success” by Cynthia D. Liston and Robert Donnan, 2012
WFS Prototype Program Layout • NCTC’s work -study students will be the cohort (<25) • Students will be assessed and sorted into two tiers • Tier 1 – students demonstrate low to moderate financial and educational needs • Low to medium touch • All students in cohort receive services • Services provided in group setting at weekly work-study meetings • Students have access to Tier 2 services in case of crisis or immediate need • Tier 2 – students demonstrate high financial and educational needs • High touch • 6-10 students identified as most at-risk for dropping out of classes • Individualized/case managed services provided to student throughout semester • Students also receive all Tier 1 services
Client Flow and Process
Logic Model
Data Collection and Evaluation Intake Assessment and Baseline Data – Information will allow case manager to identify students that receive Tier 1 and Tier 2 services: • Demographics • Program of study • Current academic standing (courses failed or academic probation) • Current GPA • Current employment status and hourly wage • Largest 3 barriers to completion/greatest needs (as identified by student) • Presence of at- risk factors in students’ life • Knowledge and access to benefits and community resources • Academic self-confidence (as reported by student) • Current use and knowledge of academic support services • Work readiness/professional self-confidence (as reported by student) • Current use and knowledge of professional support services • Financial confidence (as measured by Financial Capability Scale) • Confidence in employability (current and upon program completion) • Educational and professional goals
Data Collection and Evaluation End of Term Assessment – Information will allow case manager to re- assess students’ level of risk and adjust Tier 1 and Tier 2 services as needed. • Changes in academic standing • Changes GPA • Final grade attained in repeat and/or remedial courses • Attendance rates • Term-to-term retention rates vs drop-outs • Changes employment status and hourly wage • Changes/Adjustments of at- risk factors in students’ life • Unmet needs/barriers to completion (as identified by student) • Knowledge and access to benefits and community resources • Academic self-confidence (as reported by student) • Current use and knowledge of academic support services • Work readiness/professional self-confidence (as reported by student) • Current use and knowledge of professional support services • Financial confidence (as measured by Financial Capability Scale) • Confidence in employability (current and upon program completion) • Development and utilization of service, education, financial, and professional plans
Data Collection and Evaluation Program Completion Assessment – Information will be used to evaluate effectiveness of WFS model in increasing students’ academic success, hourly wage, and financial security. • GPA at time of graduation • Attendance rates • Completion rates vs drop-out rates • Successful transfer rates for students seeking to attend a university • Academic self-confidence (perceived ability to obtain additional certificates and/or degrees) • Success rates for securing employment after program completion • Success rates for increasing hourly wage (goal $13+/hr) • Success rates for employment retention (90 day and 6 month mark) • Knowledge and access to benefits and community resources • Work readiness/professional self-confidence (as reported by student) • Current use and knowledge of professional support services • Financial confidence (as measured by Financial Capability Scale)
Implementation Timeline • January – May 2018 – Prototype Implementation • Initial Intake Assessments – Early January 2018 • Bundles services in weekly group setting (Tier 1) • Income support services – January 2018 • Educational services – February 2018 • Financial services – March 2018 • Employment services – April 2018 • Case managed bundled services (Tier 2) – January – May 2017 • Specific timeline for services will defer depending on students’ needs • End of Term Assessments – Early to Mid May 2018 • 90-day financial capability and employment retention check-ins – September 2018 • 6 month financial capability and employment retention check-ins – December 2018 • Program Completion Assessments (if appropriate) – Early to Mid May 2017 • Mid May 2018 – June 2018 – Data analysis, evaluation, and interpretations • July – August 2018 – Program changes and adaptations • September – May 2019 – Pilot Program Implementation
Working Families Success • North Central Texas College Pilot Update − 89% completed WFS program − 82% semester to semester retention rate − 40% improved in academic standing, 30% increased GPA • Cumberland Presbyterian Children’s Home − Partner with the Single Parent Family Program − Soft roll-out – January 2019 − Full implementation – May 2019
Planning for the Future and Program Sustainability • NCTC Expansion • Future Funding – UWDC and NCTC • Integration into Orientation are partnering to identify and submit • Financial Coaching regularly scheduled funding requests for program pilot in on campus/available campus-wide 2017-2018 academic terms and • Hybrid Course (short term) subsequent years • Certificate Program (long term) • Potential funders identified: • Community Based Programming • Communities Foundation of • Cumberland WFS Development Texas – Working Family • Working collectively with multiple Success cohort agencies and employers to integrate the • Annie E. Casey Foundation WFS model into their existing services • Bank/Financial Institution Grants (Bank of America, Wells Fargo, Chase, Citi) • Caterpillar Foundation
Workforce Success Leadership Team of Denton County 26 - 36 Total Members Workforce City & County Employers Education Solutions/Agencies Medical City TWU Government Workforce Solutions Lewisville UNT Denton County SHRM THR Denton NCTC Commissioner's Court DCTA UNT DISD Adult Education City of Denton CCA Lewisville ISD DISD ATC City of Lewisville Public Library Peterbilt LISD Career Center Lake Cities EFS (Childcare) (4-6) TBD (2) (6-7) (2-4) (5-8) United Way of Chambers Financial Economic Denton Chamber Denton County Institutions Development Lewisville Chamber Board Appointees TBD City of Denton City of Lewisville (2) (2) (3-4) (2-3)
Programmatic Activities Workgroups Structure Co-Chairs/Director (2) Financial Coaching Volunteer Management Curriculum Working Family Development Success Program Standards of Practice Integration Income Support Braided Services VITA Data & Referral Common Assessment Workgroup Open Communication Employment & Education Employer & Quality Positions Employee Trained Workforce Supports Surviving Wages
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