Work Item C update: NOC tools, Work Item C update: NOC tools, p p - PowerPoint PPT Presentation

Work Item C update: NOC tools, Work Item C update: NOC tools, p p , , interworking/interfacing issues, and interworking/interfacing issues, and automation automation Maria Isabel Gandía Carriedo Communications Service Manager, CESCA 2nd TF-NOC meeting Technology Park Ljubljana, 16-02-2011

Agenda Agenda  Summary of the 1st TF-NOC meeting for WI C  Interesting topics: Answers related to tools  About multidomain tools: 3rd E2E provisioning workshop  Ideas for the survey

Summary of the 1st TF Summary of the 1st TF- -NOC meeting for WI C NOC meeting for WI C

NOC tools, interworking/interfacing issues and NOC tools, interworking/interfacing issues and automation automation Ad-hoc scripts ScriptLogic Perspective ScriptLogic Perspective NetMRI NetMRI h runch C Cacti MySQL dopplerVUe ping  A NOC uses a wide variety of tools to manage different IM Ne MRTG MRTG Nagios Nagios NetPrefect NetPrefect etGon types of information. NetC Twitter Sscan ass Snort NDT NDT SpyGla Just For Fun Network Monitoring System Just For Fun Network Monitoring System  Th  The goal of this work item is to investigate what tools are l f thi k it i t i ti t h t t l traceroute tracero te ng NetQoS Performance Center used and how they have been integrated into the NOC dbeacon Radius Wireshark Ne environment, focusing on the research and education g Netflow Netflow David system David system Cyclops Cyclops etInfo S community. MGEN Wiki Orb ion Axence nVision ipMonitor Ganglia Zenoss ectrum m SysO Arbor Peakflow Arbor Peakflow N-visi Request Tracker arts Zebra FacebookCastle Rock N Sma Cricket Cricket Spe Nmap GoogleHobbit monitor BGPlay

NOC tools NOC tools  http://www.slac.stanford.edu/xorg/nmtf/nmtf-tools.html Volunteer, unfunded effort built from a survey made by the ESnet Network Monitoring Task Force (NMTF) in 1995. New additions are from reader suggestions and recommendations Updated by Les Cottrell It contains recommendations. Updated by Les Cottrell. It contains hundreds of tools.  http://globalnoc.iu.edu/grnoc-tool-set.html  http://www.debianhelp.co.uk/monitortools.htm  http://nms.gdd.net/index.php/Main_Page#NMS_Tools

The suggested workgroup (from ToR) The suggested workgroup (from ToR)  CESCA  DANTE  GRNET  IUCC  PIONIER  CARNet

NOC tools: Sorted topics (ToR number) NOC tools: Sorted topics (ToR number) 1. Survey of tools (1) 2 Monitoring tools (4) 2. Monitoring tools (4) 3. Reporting and statistics tools (5) 4 Performance management (6) 4. Performance management (6) 5. Ticketing systems (2) 6 Knowledge management (3) 6. Knowledge management (3) 7. Tool development (7)

Prioritisation, deliverables & timeline for Work Prioritisation, deliverables & timeline for Work Item C Item C Sub ‐ Prio ‐ 2nd TF ‐ NOC 3rd TF ‐ NOC 4th TF ‐ NOC 5th TF ‐ NOC 6th TF ‐ NOC 7th TF ‐ NOC 8th TF ‐ NOC 9th TF ‐ NOC item rity Jan ‐ 2011 May ‐ 2011 Sep ‐ 2011 Jan ‐ 2012 May ‐ 2012 Sep ‐ 2012 Jan ‐ 2013 TNC 2013 1.a.1 1.1 Survey 1.a.2 1.1 1 a 2 1 1 Results (global) Results (global) 1.b 1.2 Tools&functions 1.c 1.3 Taxonomy 4.a 2.1 Results (monitoring) 4.b 2.2 Deployment 4.c 4 c 2 3 2.3 SLA SLA 5.a 3.1 Results (reporting) 5.b 3.2 What&who 5.c 3.3 Sensitive info 6.a 4.1 Results (performance) 6 b 6.b 4 2 4.2 Performance Performance 2.a 5.1 Results (ticketing) 2.b 5.2 Ticket systems 3.a 6.1 Results (knowledge) 3.b 6.2 Sharing info 7 7.c.1 7.1 1 7 1 S Survey ad ‐ hoc d h 7.c.2 7.1 Develop&acquire 7.d 7.2 DB integration 7.b 7.3 Report ad ‐ hoc 7.a 7.4 OS development T t l Total: 1 1 6 6 2 2 3 3 2 2 3 3 2 2 2 2 Topics : 1 Survey of tools; 2 Ticketing systems; 3 Knowledge management; 4 Monitoring tools; 5 Reporting and statistics tools; 6 Performance management; 7 Tool development

Ideas for the survey about NOC tools Ideas for the survey about NOC tools a) NOC tools currently used by the TF-NOC participants b) Tools that have been tried out but did not work (for any reason) c) Tools that are planned to be inspected by NOCs d) Tools and functions that are missing and may lead to tool d) T l d f ti th t i i d l d t t l developments

Interesting topics Interesting topics  ACTION 4 on all (TF-NOC): to think about 5 questions that you want to know about other NOCs and send them to St f Stefan (NORDUnet). (NORDU t)  ACTION 5 on all (TF NOC): to think about how to introduce  ACTION 5 on all (TF-NOC): to think about how to introduce their NOC and send 5 important bullet points to Stefan (NORDUnet).

Interesting topics Interesting topics

Interesting Topics: Some Statistics Interesting Topics: Some Statistics  17 institutions gave an answer to action points 4 & 5 There were attendants from 16 different institutions in B Barcelona…  l  but there are more than 100 members on the list   82.35% of the institutions are explicitly interested in tools: 82.35% of the institutions are explicitly interested in tools: • 70.59% are willing to learn • 58.82% are willing to explain  According to the answers, we prefer learning than  According to the answers we prefer learning than explaining what we do, but the amount of people willing to share information is quite good.  F  Frequently, an institution that wants to share information tl i tit ti th t t t h i f ti about a topic also wants to learn about the same topic  Some topics are quite generic.

The statistics graph The statistics graph 5 4 3 2 2 1 Explain 0 Learn Learn Learn Tools in general al Monitoring tools s Integration of tools Explain Ticketing systems ledge manag... orting and m... ain tools: Dis... munication... Multidomain Chat/commu In SLA repor Knowle Tic

5 4 3 2 1. Tools in general 1 2. Monitoring tools 2 Monitoring tools 0 Learn ols in general nitoring tools tion of tools 3. Multidomain tools Explain systems manag... nd m... s: Dis... tion... Ticketing sy Integratio SLA reporting and Knowledge ma Multidomain tools: Tool Monit Chat/communicatio 4. Ticketing systems 4 Ti k ti t 5. Knowledge management 6. SLA reporting and monitoring tools S 7. Chat/communication/coordination tools 8. Integration of tools

1. Tools in general (I) 1. Tools in general (I) Participants are interested in sharing Participants are interested in getting information about… input on… ARNES: NOC tools and automation ARNES: NOC tools and automation ARNES: NOC tools and automation ARNES: NOC tools and automation (Integration of different tools on top of (Integration of different tools on top a common network database, Tools of a common network database, for SLA monitoring, SLA reporting, for SLA monitoring, SLA reporting, Tools for SLA monitoring, SLA Tools for SLA monitoring, SLA Device authentication / authorisation reporting, Device authentication / management) authorisation management) SWITCH: tools SWITCH: tools SWITCH: tools SWITCH: tools

1. Tools in general (II) 1. Tools in general (II) Participants are interested in sharing Participants are interested in getting information about… input on… CESCA: NOC tools and how to adapt CESCA: NOC tools and how to adapt them to our needs (development). GNOC IU: Internally developed tools such our network database such our network database [http://globalnoc.iu.edu/grnoc-tool-set.html] PIONIER: NOC tools - tools used in the NOC, missing functions, tools th NOC i i f ti t l missing functions i i f ti developed and maintained by PSNC

2. Monitoring tools (I) 2. Monitoring tools (I) Participants are interested in sharing Participants are interested in getting information about… input on… CARNET: NMS CARNET: NMS - our tool our tool CARNET: NMS CARNET: NMS - tools tools functionalities / development (functionalities) GRNET: Visualisation tools GRNET Vi li ti t l GRNET N t GRNET: Network monitoring tools k it i t l (may be different from SLA monitoring tools)

2. Monitoring tools(II) 2. Monitoring tools(II) Participants are interested in sharing Participants are interested in getting information about… input on… DANTE: Main Monitoring systems and alarm thresholds RedIRIS: Monitoring tools. g FCCN: Which monitoring tools are you currently using. Which ones have you already used in the past and you already used in the past and you already used in the past and you already used in the past and were abandoned. How do you keep were abandoned network/topology maps updated?

3. Multidomain tools 3. Multidomain tools Participants are interested in sharing Participants are interested in getting information about… input on… G OC GNOC IU: What methodologies and tools do you use to understand complex cross-network relationships and dependencies? and dependencies? SWITCH: tools to support the distributed handling of incidents

4. Ticketing systems 4. Ticketing systems Participants are interested in sharing P ti i t i t t d i h i Participants are interested in getting P ti i t i t t d i tti information about… input on… NORDUNET: Troubleticketing system, SURFNET: ticketing systems g y g y experiences experiences from building our own. CESCA: Ticketing Systems, how to optimize p optimize their use. p # 7823445 # 7823445