Women Deliver 2013 Tech and Tech Tuesday May 28, 2013 Dawn Crosby, - PowerPoint PPT Presentation

Women Deliver 2013 Tech and Tech Tuesday May 28, 2013 Dawn Crosby, Abt Associates Maggie Louie, Planned Parenthood Global

Measuring Capacity  To build capacity, it must be measured  Existing capacity assessment tools tend to be self- assessment oriented and/or adjectival  Numerical industry averages would allow for benchmarking  There is a need for a quantitative tool which measures capacity and sustainability in a consistent and objective manner and creates a comparability function impetus for developing the ProCapacity Index™

The ProCapacity Index™ – a different tool • Mixed methods tool which uses a balanced scorecard approach; comprised of 28 indicators across three pillars:  Financial Strength  Programmatic Performance  Organizational Development • Data sources include:  Financial statements  Programmatic data (includes clinical data for health clinics version)  Key informant interviews  Employee survey  Client or beneficiary survey  Other sources (e.g. operating manuals, annual/technical reports, by-laws, etc.)

How ProCap Works Financial Strength Score Strength of NGO’s balance sheet and income statement Programmatic Performance Score Overall Score Technical metrics related to social mission of organization 100-point system Organizational Development Score Quality of NGO’s systems, management and staff

A Look at the Tool – Entry Page ProCap Index - Health Clinics 95 - 100 Model 85 - 94 Strong 75 - 84 Stable Name of organization: 55 - 74 Developing 54 and below Fragile Country: MALAWI Date Indexed: May 2012 T otal Score: 40 Fragile Dashboard Financial Strength Programmatic Performance Organizational Development Financial Score Details Programmatic Score Details Organizational Score Details Financial - Raw Data Client Survey Results Employee Survey Results Programmatic - Raw Data Institutional Assessment Results Client Survey – Raw Data Employee Survey – Raw Data

A Look at the Tool - Dashboard Cost Recovery Rate Funding Concentration Percentage Services Revenue Percentage Overhead Rate 100% 100% 100% 100% 60% 130% 60% 130% 60% 130% 60% 130% 200% 0% 200% 0% 0% 200% 0% 0.000 0.000 0.000 200% 0.000 | Industry Average 82% Industry Average 34% Industry Average 54% Industry Average 21% NGO Value 37% NGO Value 41% NGO Value 68% NGO Value 30% \ Client Growth Rate Client Volume Ratio Clinical Efficiency Ratio Client Survey - Satisfaction 100% 100% 100% 100% 130% 60% 130% 60% 60% 130% 60% 130% 200% 0% 200% 0% 0% 0% 200% 0.000 200% 0.000 0.000 0.000 Industry Average 0.03% Industry Average 20% Industry Average 90 Industry Average 4.35 NGO Value -0.3% NGO Value 28% NGO Value 69 NGO Value 4.11 # Employee Survey - Mission Awareness Employee Survey - Satisfaction Employee Survey - Management & Performance Culture Employee Survey - Commitment & Ownership 100% 100% 100% 100% 60% 130% 60% 130% 130% 60% 60% 130% 200% 0% 200% 0.000 40% 0% 200% 40% 150% 0.000 0.000 0.000 Industry Average 59% Industry Average 4.01 Industry Average 3.66 Industry Average 4.01 NGO Value 76% NGO Value 4.06 NGO Value 3.51 NGO Value 4.06

ProCapacity: Advocacy Some Example Indicators Financial Programmatic Organizational Employee Survey Defensive Interval Technical Capacity – Performance – Salaries – Training Culture Funding Collaboration & Expert Concentration & Linkages – Recent Assessment – Diversification Contacts Adaptive Capacity

THANK YOU!!! For more information, please visit the ProCapacity Index™ booth