Welcome to Business Matters Today’s topic: What is VoIP? 1
VoIP • What is it and how can it help my business? • - VoIP is an acronym for Voice over Internet Protocol • - Phone service through your Internet connection 2
Components of VoIP Solution • Internet connection • VoIP switch – Hardware and software • SIP Provider – Vendor responsible for connecting VoIP to PSTN • Internal network – capable of supporting VoIP traffic • Phones – VoIP, traditional phones, computer 3
Vendor Consolidation and a S hift to S oftware-Based Collaboration Have Transformed the Telephony Market Elevated merger and acquisition activity has reduced the number of major players and focused vendor strategies on: 1. Software-centric innovation: Requiring fewer proprietary hardware elements, but shorter technology refresh cycles 2. Delivering a broader UC solution: Extending portfolios beyond voice to include advanced Unified Communications (UC) and collaboration capabilities 3. Enhanced interoperability: Providing greater integration support for third party devices, applications and services Core IP Telephony features deliver business and IT value and are standard across leading vendors: Unified Auto Central SIP Web Messaging Attendant Directory Signaling Admin 4
How Does VoIP Work? What happens when you make a phone call? 1. VoI P digital call: The phone call begins as a digital signal from your VoIP phone. 2. VoI P Switch: The digital call is sent via the Internet. 3. SI P Provider: Communicates with the end point – VoIP , PSTN, mobile. 4. Receiving: The call recipient receives the call without regard to the origin . Make and receive calls w ithout w orrying about the technology. 5
How does VoIP work? World Wide Web 6
How does VoIP work? VoIP can allow you to make a call directly from: • VoIP Phone • Traditional phone with adapter World Wide Web • Computer 7
Why use VoIP? Reasons to consider VoIP: • Financial Savings • Increased Functionality • New Office, Expansion, Relocation • End-of-Life Equipment Our PBX vendor had w ithdraw n not only product, but also support. So the “ platform w e w ere on w as going to be unsupported before long. We had to m ake a change and the only op tion offered by v end ors w a s VoIP . - IS Manager, Municipal Governm ent ” 8
Lower Cost • Traditional phone services are expensive • VoIP costs less than traditional sources • A la carte features • Single network to carry voice and data 9
Lower Cost • Eliminate long distance calls between sites • Extension to extension dialing • Conference calling • Advanced phone features are free 10
Lower Cost Excerpt from a cost analysis for a local client. • Current Phone Monthly Charges: $386.00 • VoIP Solution Monthly Charges: $171.00 • Savings Per Month: $215.00 • Annual Estimated Savings: $2,580.00 • Estimated Project ROI: 14.20 Months 11
Increased Functionality • VoIP is easy to use (internet browser) • Puts power of large enterprise phone solutions in the hands of small businesses at an affordable price! 12
Increased Functionality Incoming Phone calls • Easier & Flexible IVR (Interactive Voice Response) • Automatically routed calls • Customer database integration 13
Increased Functionality Portability • Take your VoIP phone with you • Internet connection • Answer anywhere • Work from home 14
Increased Functionality Features • Standard features (caller id, 3 way calling, etc.) • Point of presence • Integrated company directory • Integration with other applications • Call rules • Voicemail to Email 15
Other Advantages • Cost consolidation • Low maintenance • Automated and online features 16
Organizations pursue VoIP to drive improved collaboration, productivity and operational flexibility Top VoIP Drivers Exam ples • Ability to launch ad hoc team meetings using reservationless desktop 1 Enhance user and team collaboration . audio/ video/ Web conferencing tools and capabilities • Sharing presence information across distributed teams, allowing 2 Improve overall employee productivity . individuals to connect appropriately based on user status and avoid “phone tag” loops • Bridging disconnected systems and consolidating IT administrative 3 Improve operational flexibility . tasks and support requests for multiple business communications tools • Adding click-to-call functionality within CRM application in order to 4 Enhance specific business processes . remove cycles from routine customer contact processes • Extending standard communications feature sets (extension dialing, 5 Improve enterprise m obility . presence) to remote staff and mobile device users to improve reachability “ Having all the com m unication com ponents that I need all in ” one place – and having one tool to do all the com m unicating. - Director of Inform ation Managem ent, Healthcare 17
The risks of implementing VoIP are less than not implementing VoIP at all. Loss of mission- critical service Business cost of extended downtime Difficulty obtaining replacement parts Limited access to support We had an antiquated phone system – w e could not even get parts on eBay. “ We ha d to do som ething. ” - CIO, Insurance Firm 18
VoIP is evolutionary, not revolutionary – enterprises are slowly, but steadily, moving in this direction Overall, 28% of enterprises surveyed are currently executing on their VoIP strategy. But the maj ority are still evaluating VoIP as part of their communications roadmap. Company Size by FTE 5001+ 25% 25% 45% 5% 1001-5000 33% 10% 48% 10% 251-1000 29% 21% 37% 13% 1-250 26% 11% 51% 11% 0% 20% 40% 60% 80% 100% % Respondents S ince 2008, the market for VoIP has steadily progressed and the maj ority of organizations are now evaluating and planning VoIP strategies to help improve business communications. 100% 50% 45% 28% 26% 2010 17% 17% 11% 7% 0% 2008 Execut ing on UC Planning for UC Evaluating UC No Plans for UC 19
You define where and when you communicate. Imagine being able to receive your office phone calls on any phone. When you are on cell phone or on the hotel phone, others in your office will see you are on the phone – your “presence” stays with you. With mobile convergence some VoIP vendors can provide you with ability to easily transfer your calls from any phone back to your desk or another caller without interrupting the call, allowing you to take your office on the road. In some instances you can integrate your backend ERP applications with your VoIP phone system. Access real data, trigger events and enable business processes with incoming calls. Automatically access your caller’s records. Know everything you need to know about your caller even before you pickup the phone. Today’s conversations involve more than just your voice. Ensure your vendor of choice has the ability to provide you with the features you need. Features like high definition (HD) video calls, call conferencing, presence awareness and chat, just to name a few. 20
The Switchboard is available for every user. Drag- and-drop calls, chat, update your CRM system and so much more. All built into the Web interface Many vendors charge for additional features, others include them all. Check with your vendor to ensure they have the features and functions you need. 21
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Digium captures the Value Award, delivering the best value in the IP telephony market What is a Value Score? On a relative basis, Digium achieved the Champion highest Info-Tech Value Score TM of the The Value Score indexes each vendor’s product vendor group. Vendors were indexed offering and business strength relative to their against Digium’s performance to provide price point . It does not indicate vendor ranking. a complete, relative view of their product offerings. Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for Average Score: 55 100 those that score lower. 97 87 79 Price-conscious enterprises may wish to give the 55 Value Score more consideration than those who 48 39 are more focused on specific vendor/product 34 attributes. 12 0 Digium Cisco Siemens Interactive Avaya Alcatel- Mitel Toshiba ShoreTel NEC Intelligence Lucent For an explanation of how the Info-Tech Value Index is calculated, please see the slide entitled Value Index Ranking Methodology in the appendices. For an explanation of how normalized pricing is determined, please see the slide entitled Product Pricing Scenario & Methodology in the appendices. Info-Tech Research Group 25
VoIP FAQ What kind of equipment do I need? computer & specialized phone or VoIP capable switch How much bandwidth do I need? What type of phone quality do you get with VoIP? get et with VoIP? Is there a difference between making a local call and a long distance call? If I have VoIP service, who can I call? Can I use my computer while I talk on the phone? 26
VoIP FAQ What are some disadvantages of VoIP? Power outages 911 & directory assistance Does my computer have to be turned on? Internet & VoIP capable phone How do I know if I have a VoIP phone call? Can I keep my current phone numbers if I move to a VoIP solution? 27
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