Welcome to the BBB’s 2013 Torch Awards Workshop! 2012 Torch Award 2012 Torch Award Winner (1-4 employees) Finalist (25-99 employees)
Better Business Bureau 2013 Torch Awards for Marketplace Ethics What are the BBB Torch Awards? The BBB Torch Awards for Marketplace Ethics is an • annual awards program to gain public recognition for businesses and organizations that maintain a solid commitment to ethical business practices. The Torch Awards promotes not only the importance of ethical business • practices, but the willingness and efforts made by outstanding businesses to ensure that our marketplace remains fair and honorable. The Torch Awards are open to all businesses and organizations that • service San Diego and/or Imperial County. BBB Accreditation is not a requirement, however all nominees must be in good standing with the BBB. (B rating or higher)
2013 Better Business Bureau Torch Awards for Marketplace Ethics How do I enter the BBB Torch Awards? Complete and sign a 2013 Torch Awards Entry Form; • Submit a 2” three -ring binder or digital format (PDF or PPT) • highlighting your commitment to high ethical standards of behavior in the following 4 judging criteria: 1. Management Practices 2. Community/Investor/Stakeholder Relations 3. Communications and Marketing Practices 4. Industry Reputation Include a 2-page summary explaining why your company merits • consideration for a BBB Torch Award. Entry fee of $25, helps fund the Torch Awards Scholarship Program. •
Better Business Bureau 2013 Torch Awards for Marketplace Ethics How are the Winners and Finalists decided? • Entries are judged by a panel of independent judges • There are 8 categories based on number of employees (charity/nonprofit, 1-4, 5-10, 11-24, 25-99, 100-249, 250-499, 500+) • Each category has up to 5 judges (switch every year) • The 4 judging criteria carry a maximum point value of 10 each, for a total of Every winner & finalist 40 points has an unprecedented opportunity for public • One winner and up to two finalists will recognition and well-deserved visibility! be awarded in each category • Winners & Finalists are announced at the awards luncheon on December 3, 2013
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Guidelines for your entry: All binder entries must be submitted on 8.5”x11” paper, with the • total entry limited to a 2” three -ring binder Both digital and binder entries are limited to 350 pages (includes • both front & back sides) Label the cover and spine of your binder for easy identification. Use • sheet protectors and label your pages The four judging criteria should be clearly defined • by binder tabs or title pages for digital submissions No commercials, video or music will be reviewed • All entries should be attractive and well-organized • Judges will not review video or web-based products •
Better Business Bureau 2013 Torch Awards for Marketplace Ethics International Torch Guidelines: Submit International Torch entry form and supporting document in • electronic form on a CD. Electronic documents on the CD may be Microsoft Word, PowerPoint, or PDF file types. Include company name on the CD and provide four additional copies along with binder. Applicants should retain a copy of their entry. All entries become the • property of CBBB and cannot be returned. A non-refundable fee of $100.00 is required. (BBB pays for $100 fee) • Businesses advancing to the next stage of the competition may be • asked to provide contact information for customers, vendors, and suppliers whom the judges may contact about the firm’s entry.
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder OVERVIEW: Marketplace Excellence * A company should demonstrate its superior commitment to exceptional standards that benefit its customers, employees, suppliers, shareholders and surrounding communities. * The company must provide supporting documentation in four areas for consideration . While examples from all four areas must be provided, the bullet points shown are only suggestions and not all bullet points are required to be addressed in order for a company to compete. * Criteria are designed to provide flexibility to nominees in best describing and supporting their company’s activities. Criteria also allow for flexibility in evaluation, leaving room for subjective consideration, rather than a judging process purely driven by statistical analysis.
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Getting Started...
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: The Summary Entries must include a two-page ( max ) summary that: Explains why the company merits consideration for award • Highlights specific business and management practices relevant • to award Illustrates company’s commitment to standards that build trust • in the marketplace Explains company’s position on integrity and standards of • conduct in relationships with all stakeholders (including a formally adopted policy or mission statement)
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: The Summary Other items to include with the Summary and Mission Statement: 1. Any licenses your business may have 2. For charities and non-profits, include your organizations latest 990 form 2012 Torch Award Winner, Coles Fine Flooring
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 1 - Management Practices
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 1 - Management Practices Note: Owners of companies with no employees must explain how a personal commitment to exceptional standards is applied in business practices. Suggested documentation to include: A vision, mission or core values statement describing commitment • to exceptional standards Pertinent sections from employee handbook , company manual or • training program Employee benefits packages • Drug/alcohol free work environment • Harassment policies • Existence of Ethics Officer, Ombudsman or Compliance Officer • Discuss scope and authority of this position • **TIP: If you don’t have an “Ethics Officer” describe who IS responsible for this position. Also, use actual excerpts from your Employee Handbook – but make sure to use relevant information only (benefits, vacation, sick time, harassment, open door policy, etc) .
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 1 - Management Practices continued... Management practices that foster positive employee relations and • retention Tuition reimbursement • Ongoing training and promotion from within • Flex time opportunities • Group outings / company picnics / holiday parties • Employee benefits and/or practices contributing to the quality of • family life In-office day care • Insurance coverage for spouse/dependents • Recognition of birthdays / anniversaries • “Bring your kids or pets to work day” • **TIP: If possible, include letters from happy employees! Tell the story using pictures and captions.
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 1 - Management Practices continued... Formal or informal policy to address safety issues • Actions taken to assess and mitigate risk and prevent workplace injury • Formal training and/or procedures used for employee concerns • Open door policy • Written policy for handling concerns • Examples of practices focused on security and privacy issues • Confidentiality agreement signed by employees • Security code for office, with visitor check-in at door •
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 1 - Management Practices continued... Examples of sound environmental practices • Recycling paper/used materials/hazardous materials and liquids • Donating reusable items to non-profits or those in need • **TIP: For examples include anything you can think of: turning off lights, recycling, saving water, using dishes not plastic, etc. Examples of commitment to standards that build trust in the • marketplace Customer service program • Vendor/supplier relationships • Referral programs • Your BBB Accreditation, including your commitment to • BBB’s Standards for Trust
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 2 - Community / Investor / Stakeholder Relations
Better Business Bureau 2013 Torch Awards for Marketplace Ethics Your Binder: Criteria 2 - Community/Investor/Stakeholder Relations Suggested documentation to include: Examples of company’s vision, mission and/or core values • statement in action – describing how you leverage your beliefs for the benefit of consumers, suppliers, shareholders and community Explain how your company has prospered because of your dedication • to ethics and integrity Has your business increased based on referrals? • Has your BBB Accreditation helped you gain customers? • Company policies/practices for accountability to community, • investors, stakeholders BOD Meetings • Audits • QA Policies and Procedures •
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