Welcome to the 2014 CMSUK AGM Gatwick Hilton Hotel 13 th November 2013
2014 AGM AGENDA • Sam Harris, Chair of CMSUK to open the AGM • Committee reports presented by each Committee Chair • Standards, Research & Education – Jan Harrison • Events – Teresa Shaw • Membership & Links – Helen Ryan & Sue Ford • Communications – Adam Shelverton & Joel Booth • John Dunlop, DAC Beachcroft LLP, Company Secretary, to run the voting for Directorship • Sam Harris to close AGM
CMSUK Standards, Research & Education Committee Committee Chair Jan Harrison, Harrison Associates Ltd
Case Management – moving towards a profession
…and in the beginning there was… • Research commissioned by CMSUK (2011) • Gathered views from three CM organisations (BABICM, VRA, CMSUK) • Aim: ‘To identify to what extent there is a need for a standardised, accredited or certified professional pathway for case managers in the UK.’
The search for clarity continued… • Initiation of a pan-Case Management Organisations group to: • Discuss how and what constitutes case management • Collaboration (match-funded) of BABICM, VRA, CMSUK • Develop shared sense of the need to be a “Profession” • Set out to define commonalities • Definition of case management • Consideration of a framework for skills and knowledge
Progression to date • Development of an agreed draft framework outlining skills, experiences, knowledge of a case manager IRRESPECTIVE of vocational/professional specialisation
Progression to date Level 1: Early stages of career Commensurate with degree + experience of hsc Level 2: Significant period time Experience + responsibility Level 3: Extensive experience and knowledge Leadership, management + shaping policy
Progression to date Three areas of case management practice 1. Working with clients and stakeholders 1. eg goal setting, record keeping 2. Case management practice eg implementing services, leadership 3. Professionalism and personal development eg ethical conduct
To be done… • For Framework • To date a panel of CMs has reviewed and developed the Framework • Two Focus Groups with members to further refine the framework • Focus groups with stakeholders • Develop a clear commitment to shared standards of practice
To be done… • For overall “Profession” • “Registration” Voluntary Register? Chartered Status? • Governance An overarching organisation? An appointed accreditation board?
CMSUK Events Committee Committee Chair Teresa Shaw, Broadspire / CMSUK Vice Chair
Committee Members: • Teresa Shaw (Chair) • Carole Chantler • John Ainscough • Chris Douglas • Karen Elsmore • Deborah Edwards • Victoria Collins • Jo Evans • Jenny McGrory • Heather Roberts
Events Committee • 2014 Study Days Introduction to Case Management • • Maximising the Statutory Funding Pot, • Effective Report Writing • Webex What insurers want. • Conference • Network Evenings London, Manchester & Bristol • What's next • Webex • Joint Conference 2015 • Network evening/Lunch and learn ? What do you want
CMSUK Membership & Links Committee Committee Chair Robin Pickard, Obair
Committee Members: • Robin Pickard • Sam Harris • Heather Roberts • Jackie Salvidge • Sue Ford • Ian Fulton
CMSUK strategy Membership & Links Committee key tasks Strategy Objective 1: To build a growing and cohesive community of Case Manager • Increase Individual Membership to 550 • Increase Corporate Membership to 28
CMSUK membership is 541 6% increase from November 2013
Breakdown Membership Cat Nov 2013 Nov 2014 Variance Full Case Managers 263 274 11 Associates 178 193 15 Supporters 63 66 3 Honorary 2 2 0 Student 1 1 0 Overseas 5 5 0 Corporate 21 18 -3
Benefits of Corporate Membership Corporate Membership Benefits have gone through a Review and have been improved : • Eight free designated membership places for those meeting the criteria for full, associate or supporter members (normal application process applies) • 20% discount off the standard membership fees for all members in excess of your eight free membership places • Two free places at the CMSUK annual conference (this will be held 13 th & 14 th November 2014 at the Gatwick Hilton Hotel) • A reduction (currently £700) for displaying a stand at the conference exhibition • 20% discount off attendance to CMSUK Study Days (January 2015 onwards) • Use of the specific CMSUK Corporate Member logo on company letterheads and website • Inclusion of promotional material in conference packs free of charge • Acknowledgement of support on any promotional material that CMSUK produces • Identification, logo and link on the CMSUK website including a 50 word by line. • Acknowledgement in regular online Newsletter.
Our new ‘family’ of Logos
Our Own For the use of CMSUK only.
Web Address For the use of CMSUK only, for printing & marketing purposes.
Members • Any active Case Manager, Associate or Supporter member of CMSUK will be able to use the member logo on any documentation, email or website page specific to them personally. • It cannot be used as a blanket logo for a whole company. • Emphasis will be made on the ‘terms of logo use’ documentation and the CMSUK website that the ‘Member Check’ facility should be used by third parties to confirm the level of membership of anyone displaying the member logo.
Corporate Members • Any active Corporate Member of CMSUK is eligible to use the Corporate Member logo on company documentation, email signatures or website.
Membership Committee • The next project for the Membership Committee is to review and update the online Application process. This will look at streamlining it and making it clearer as to what we are asking and why we are asking for certain information. Membership will work with Communications to ensure the online functionality is improved as well. • New and improved benefits of Corporate Membership have been created, specifically aimed at Case Management providers to make it more cost effective and attractive.
CMSUK Communications Committee Committee Chairs Joel Booth & Adam Shelverton
Communications Committee • Committee Members: • Adam Shelverton (Joint Chair – Director) • Joel Booth (Joint Chair - Director) • Chris Bartlett • Heather Roberts (Administrator) • Liz Haunch (Newsletter Editor) • Netmatters (Web Host)
General Aims: • New logo families created • On-going development of the website. – Ongoing Site re-design scheduled 2015 • • Ongoing production of the CMSUK Newsletter • Act as the hub for other committees Twitter •
Website Stats • Since my records began in Feb 2009… • 55,883 visits, 13,640 (Nov 2013 –YTD) • 323,005 page views, 60,221 (Nov 2013 –YTD) • 4.42pages per visit, • 3.15 minutes Average time on site • Visitors From:- • UK (84%) (London 20.87%) • US • Australia • Switzerland • Ireland • Canada • Ireland • India • Germany • France • Italy
CMSUK Newsletter • Online • Bi-monthly publication • Committee members aligned to committees • Corporate features – volunteers for next one? • Interest stories • Plans for the future - Twitter • Any other ideas to add value?
Development Completed: Improved membership systems • Corporate member system • Individual member upgrade (associate > full) • Overseas membership Improved event booking systems • Member only booking system • Automated discounting Content review • Review of entire website and programme to update Cloud based file storage • System develop, on-going population of files CPD Tool Available online Improvements to Newsletter • Improvements to appearance and functionality CMSUK on Linked in • Increase awareness and promote CMSUK • Create a busy and thriving online networking environment Logo re-development and strategy
Development To Do: Improvements to site aesthetics and navigation • Improvements to appearance and functionality Online Sales Ledger • To improve back office processes • Accommodate growth in membership CMSUK on Linked in • Increase awareness and promote CMSUK • Create a busy and thriving online networking environment
CMSUK Directorship Voting John Dunlop, DAC Beachcroft LLP Company Secretary
Nominations • Chris Barlett, Rehab Works Ltd • Carole Chantler, DWF • Karen Elsmore, Corpore TTN • Sue Ford, Bridge Case Management • Sam Harris, HACM Limited • Andrew Pepler, HCML • Jacqueline Salvidge, Innovate Healthcare • Teresa Shaw, Broadspire Rehabilitation
AGM Closed Thank you for coming.
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