Community and Human Services Committee Membership: • Belleville - 4 • Quinte West - 3 • Hastings County - 2 + Warden Oversees: Employment & Income Supports, Affordable & Community Housing, Homelessness Services & Prevention, Child Care, Children’s & Early Years Services • Meets Monthly
Intake Access Center (IAC) • Primary access point for all human service inquiries and new applicants seeking: – Employment & Income Supports; – Emergency Assistance; – Housing Services; Child Care Fee Subsidy; – Homelessness Services & Prevention; – General Information and Community Referrals. – Local 613-771-9630 Toll Free 1-866-414-0300 www. hastingscounty.com
Annual Community Service Booklets
Financial and Employment Support Services • As CMSM the County administers and delivers the Ontario Works (OW) Program - also known as social assistance or income security. • The mission of the program is to assist persons in need to realize their goal of financial independence from social assistance through a connection to employment. • Encourages independence, self-reliance, community participation and social inclusion.
Financial and Employment Support Services • OW Program has two primary functions: – Provide temporary financial supports to eligible individual and families in need, and Help clients find employment – • How ? – Financial Assistance: Mandatory and discretionary benefits including basic needs/shelter, emergency assistance, prescription drugs, etc. Employment Assistance: Job specific skills training, employment – supports, life stabilization activities, employment placement, job information centres, job retention services and supports
Ontario Works Applications • On average 243 applications are screened for eligibility each month – Average Online Applications per month 68 – Average Phone Applications per month 175 • Of the 243 applications screened, 186 are found eligible
Ontario Works Budget Single Person Couple Basic Allowance $343 $494 Shelter (max) $390 $642 $733 $1,136 Hastings Average Market Rent (CMHC) One bedroom $918 Two bedroom $1,027
Ontario Works Caseload Snapshot April 2019 • OW Caseload across Hastings was 2,492, representing 4,377 people – 123 Families – 1,345 Singles – 735 Sole Support Parents – 190 Temp Care 99 Emergency Cases – • 3.24 % of population • Average Recipient-to-Case Worker Caseload ratio is 78:1 • Caseloads experience monthly average fluctuations during the fall and winter months with higher caseload numbers reflected as seasonal employment ends. • The main office in Belleville serves the largest number of OW participants (1,221 or 49% of total caseload)
Employment Support Services - ‘Better off Working’ • Dedicated one-on-one employment counselling services in Belleville, Quinte West, Madoc, Bancroft and Deseronto. • Employment Statistics: 105 participants were connected to employment in April 2019 – 51% General Labour, 9% Manufacturing, 12 % Retail – 1,312 employment starts in 2018 and 375 YTD jobs filled in 2019 (Jan-Apr) – – Average current wage is $15.52 per hour • 17.59 % of our caseload is reporting employment earnings • 169 Ontario Disability Support Program (ODSP) recipients are participating in OW employment assistance activities • 31 cases fully exited the program due to employment. • Visit our popular ‘Hot Job’ career portal www.EmploymentinHastings.com
Homelessness Services & Prevention • Hastings County receives annualized 100% provincial funding from the Ministry of Housing to administer the Community Homelessness Prevention Initiative (CHPI). • Assistance is available for utility arrears, rent arrears, housing deposits • Community support services currently funded through CHPI: Canadian Mental Health Association (CMHA) – After-hours emergency homelessness • program: 1-866-414-0300. Hastings Housing Resource Centre – access to listings of permanent housing throughout • Hastings County at www.hastingshousing.com or by contacting 613-969-1748. • Community Advocacy & Legal Centre – housing advocacy services provided to assist in prevention of eviction. Contact: 613-966-8686 or www.communitylegalcentre.ca
Community Programs • Hastings provides ongoing annual funding that supports community agencies that help aim to reduce child poverty through access to specialized programs and services that focus on: Recreation – Transportation – Urgent critical need such as food security programs – • The funding allocation in 2019 was $250,650 • Funded community partner agencies include Abigail’s Centre, Community Partners for Success, Komputers for Kids, North Hastings Children Services, Town of Deseronto, Quinte Access Transit and the Quinte Children’s Foundation
Child Care & Early Years Services • Since 1999, the County has played a central role in the planning, funding, administration and operation of licensed child care and children services. • Services include: – Fee subsidy for licensed Childcare and Recreation Programs – Special needs resourcing – Directly operate Before and After School Programs – Delivery of Ontario’s EarlyON Child and Family Centres Provide capacity building support to local early years and child care service – providers (governance, finance, operations and service planning) Oversight (ensuring that providers meet a high standard of quality and safety) –
Children’s Services Fee Subsidy • Fee Subsidy provides financial assistance to families who are using a licenced childcare provider with a purchase of service agreement with the County of Hastings. • Currently, Hastings County provides childcare subsidy to: Over 746 families; – – 1,095 children receiving child care services • The County plans, negotiates and maintains service contracts with local child care service providers (wage subsidy, pay equity & general operating grants) • Currently have 28 purchase of service agreements supporting 56 child care sites throughout Hastings County .
Before and After School Programs • Hastings County provides before and after school programming in 4 schools located in Belleville, Quinte West and Frankford • 198 spaces for children aged 3.8-13 years of age
EarlyON Child and Family Centres • In January 2018, CMSMs assumed responsibility for the direct management of local EarlyON Child and Family Centers. • The EarlyON Centres, offer a range of core quality drop- in programs and services that are free and open to parents, caregivers and their children aged 0-6 years of age where they can learn, grow and connect together. • EarlyON lead agencies are located in Belleville, Quinte West and North Hastings with access to services and programs offered throughout Hastings County.
Affordable and Community Housing • In Ontario, community housing and homelessness prevention programs are co- funded, planned and administered by Consolidated Municipal Service Managers. We: – Help address and meet the unique and complex housing needs of our local communities (which is informed by the priorities as set out in Hastings 10-Year Housing and Homelessness Plan, as well as provincial and federal programs and legislation). Provide housing options across the continuum of housing needs, from – transitional and supportive housing to rent-geared-to-income (RGI) and affordable rental opportunities. – Manage wait lists and access to community housing Administer funding, oversee standards and provide capacity building to non- – profit and co-operative housing providers.
Community Community Hous ousing ing Summary: • Hastings County began administration and direct management of community housing, including the centralized Social Housing Registry, as the Service Manager in 2001. • Strive to provide safe, affordable, modest housing to low income households throughout Hastings County. • Directly own and manage 1,481 housing units. Units are located in Belleville, Bancroft, Coe Hill, Deseronto, Madoc, Marmora, Tweed, Stirling, Quinte West and Frankford. • 60% of our portfolio is seniors’ housing. • Households living in community housing pay about 30% of their gross income towards rent (Rent Geared to Income) • OW and ODSP rates are set by Province of Ontario ($85 and $109) • Fund and administer 364 rent supplement units through private landlords and 734 non- profit/cooperative housing units owned by 14 different non-profit/cooperative corporations
Community Housing Summary cont’d : • Assets valued at over $90,000,000 • Spend approximately $1.7 million annually on scheduled maintenance and repair costs • Staff facilitate on average 400 new tenant move-ins per year • Paid a total of $2,365,000 in municipal property taxes in 2018 • As of May 2019, 1,749 households are on the Housing Registry Wait list: – 493 Families 904 Seniors (50-65+ yrs.) – 352 Singles and Childless Couples –
Community Housing Bancroft Belleville Quinte West Deseronto
Community Housing Coe Hill Madoc Marmora
Community Housing Tweed Stirling Frankford
Affordable Housing • The Investment in Affordable Housing for Ontario Program (IAH) is a combination of federal and provincial funding provided to Service Manager’s to improve access to affordable housing over a period of six years (2014-2019/2020). The Program ends March 31 st , 2020. • Hastings Six Year IAH Plan funded: – Rent supplement and Housing Allowance Programs – New construction of affordable units (80% of current AMR as defined by CMHC) – Home Ownership Down Payment Assistance Program – Ontario Renovates Program • Since 2009, 207 new affordable units have been created throughout Hastings County.
Hastings 10 Year Housing and Homelessness Plan • The Housing Services Act , 2001 required all Service Managers to develop and implement a Housing and Homelessness plan by January 1, 2014. • Hastings plan has been designed to: – Ensure we adequately address the housing needs of low income residents Be community driven and outline next steps that offer a range of affordable housing – solutions to help prevent, manage and resolve housing instability and homelessness at the local level. – Be our ‘roadmap’ which will drive all daily activities related to operations and all future planning and funding decisions around new affordable housing and homelessness initiatives • To ensure that the plan remains relevant and responsive, we are currently re-engaging with our community partners and stakeholders to review current housing needs, future development plans and potential opportunities for partnership as part of our five year review.
To review the full plan including annual reports, visit: www.hastingscounty.com
Community Relations Home Visitor Program • Provides precariously housed individuals and families support based on specific needs that will encourage their ability to maintain permanent housing. • Services may include: – Facilitating independence and stronger community connections Referral to appropriate services (transportation, mental health) – – Safety checks for shut-ins and isolated clients Backyard Bonanza Program • A free summer day camp for children ages 4-12 years of age residing in community housing. In 2018, over 300 children participated in July and August across 10 locations in Belleville and – Quinte West Food To Go Program • Provides daily nutritious snacks to children during the summer months in Belleville, Quinte West, Deseronto and Bancroft. – In 2018, 900 children were provided a daily nutritious snack.
Emergency Preparedness & Response • Hastings County provides support services for municipalities and the cities of Belleville and Quinte West during an emergency. • All CHS staff participate in Basic Emergency Management (BEM) and Exercise Training • Services provided include the provision of food, shelter, clothing, registration and inquiry, family reunification, and emergency financial assistance to affected residents if needed.
Thank hank you. ou. Hastings County (613) 966-1311 or 1-800-267-0575 INTAKE ACCESS CENTRE – (613) 771-9630 or 1-866-414-0300
Emergency Services
Paramedic Service and Emergency Management • Who are Hastings – Quinte Paramedics? • Base locations and deployment. • Paramedic Skills/Equipment. • Increasing challenges. • Future Technology.
Prince Edward County 1,050 sq km
• Maximum 12 • Minimum 8 • 34,799 total call volume 2018. • 23,951 patient contact • 1,632,733 kms Fleet accumulated • 174,367 paramedic service hours.
Who are Hastings-Quinte Paramedics?
Paramedics Scope of Practice
Fleet 18 Ambulances Community Paramedics Utility Terrain Vehicle 5 Emergency Responds Vehicles
Interfacility Transfers
Challenges on the Paramedic Service • Increasing hospital transfers. • Increasing Emergency Call Volume. • Aging population. • Time to reinstate coverage as ambulances are pulled into the urban centers. • Ministry of Health Restructuring Announcements.
Emergency Management Natural Disasters
Emergency Management Support
Future Technology
AUDREY
Thank you Doug Socha Director Emergency Services Chief Hastings-Quinte Paramedic Services 613-771-9366 x 224 sochad@hastingscounty.com @sochad
Hastings Quinte Long Term Care Services Together w e are better!
History Time
What is LTC? • Services include nursing care; activities of daily living; recreational; spiritual; and dietary services - 24/7 • Secured home areas and outdoor spaces • Operate under the LTC Act / Regulations and are the most regulated health service within the Ministry of Health • Our homes have regular inspections and over 600 compliance regulations
Who Do We Serve
This is Barry
Say Hello to Michelle
I would like you to meet Dorothy
Last but not least, this is Norma
Making a Difference • What Is Culture Change? “Culture change” is the common name given to the national movement for the transformation of older adult services, based on person-directed values and practices where the voices of elders and those working most closely with them are solicited, respected and honored. Core person- directed values are relationship, choice, dignity, respect, self-determination and purposeful living.
Our Team – Leading the w ay to change
It’s How We Talk
Aspirations Flexible Living – Our homes empower residents by promoting personal choice, independence, and involvement in all aspects of their daily lives. Person-centred care is essential to providing residents with an optimal quality of life. Flexible living invites residents to direct their own care and make choices regarding dining, activities, personal care and leisure time. Cross-functional teams – We are leaders in resident empowerment through cross-functional training of team members to provide an ideal experience in our community. All team members respect and support each other to enhance resident living. Cross-functional training maximizes the response time for all resident needs. Team members are skilled and knowledgeable to assist in daily living, while maintaining the dignity of all. Continual family engagement in our communities – Families celebrate daily living with residents in our communities. Families work together to empower residents. Families engage in daily communication through the use of both physical and state of the art technology, to connect the residents, families, and team members. Our communities include opportunities for families to be positively engaged with the residents, in a place geared to intergenerational connections. Families have an active role and voice in the daily living of the residents.
Before and After
Transforming our Homes
The Road Forw ard • ERCC: Excellence in Resident Centered Care • Living the Dementia Journey • Community Forums • Ministry of Health ? • Funding ? • Ontario Health Teams ?
“The staff are so good to me and I’ve SMILE made many good friends here.” T. VanDusen “The people are so good to me. I’ve very “I think the presentation on the happy here. This is my home now. I plates looks good. The soup has would recommend it to anyone.” F. smelled really yummy lately.” Loney K. Kulker “I’m very happy in the “The meals here are home. I’m happy to see the home moving to person lovely.” S. Gaebel “I enjoy the music and centred care.” D. entertainment that we Chambers get, especially the I’m quite comfortable here, I’m now in my dancers.” E. Smith second year and I’m a happy camper, being well looked after and cared for. I can’t ask for more than that. I thank you and your staff very much for that. The Working on the A team has really opened my eyes to how I want to be with my PSW nurses who are so wonderful and residents at work and how I want to really help them make the most of their day friendly. One of your residents saying and LIVE to their full potential. I look forward to sharing positive information “thank you very much”……. George with the team I work with on the floor and my department. I personally feel more Erie Davis rewarded having a more positive mindset in my job, this experience makes my more aware of how I am doing my job . Kerri-Lee – Team Member
Planning & Development
Planning & Development Department Delivery of 3 Primary Services: 1. Land Use Planning 2. Economic and Tourism Development 3. Emergency Hastings Quinte E 9-1-1 Answering
Whe here e you ou can can find find us us County Administration Building, Belleville Centennial Manor, Bancroft
Plann Planning ing Staf Staff Justin Harrow: Director Gib Garrett: Planner Emily Galloway: Planner Allison Goodwin: Land Division Secretary Helen Bateman: Planning Clerk
La Land nd Use Plann Use Planning ing Ser Servi vice ces • Keepers of the Hastings County Official Plan, including amendments and updates thereto. • New County Official Plan approved in August 7, 2018. • Planning Committee is the Land Division Committee for the processing/approval of contested severance applications – Director approves uncontested files. • County Council is the approval authority for Plans of Subdivision and Condominium. • Pre-consultation meetings with landowners/applicants • SUPPORT MEMBER MUNICIPALITIES as requested.
New New Of Official ficial Pl Plan an The new County of Hastings Official Plan consists of: • Part A – Main Document – The main policy document; • Part B - Urban Communities Secondary Plan for Bancroft, Deseronto, Tweed, Madoc, Marmora & Stirling; and • Part C - Hamlet of Birds Creek Secondary Plan. Next Steps……….. • Requesting Delegation for approval of Official Plan Amendments from the Province. — Faster approval time, reduced application fees and decision stay locally with County Council. • The Planning Act requires that where an Official Plan has been approved all Zoning By-laws to which the Official Plan applies must be updated to conform to the new Official Plan within 3 years of its approval: — County Staff are working on a “template by - law” that identifies the larger/significant changes required to be implemented.
Ec Economic mic and Tou ouris rism m De Develop elopmen ment t St Staff
Fou our r key ey the theme me ar area eas • B usiness Coaching Assist entrepreneurs open businesses & identify opportunities – – Work with & support existing businesses • E ntice people and Businesses to move here – Provide County wide leadership, advocacy and support Branding strategy – • E ducate people on what we have here – Be a hub for information, research, analysis and communication. Participate in County wide and regional initiatives in economic and tourism – development. • R evitalize our identified products & assets Collaborate with Member Municipalities, industry and government – partners to leverage contributions from partners
Hastings County is….
Brand Logo Wildly Authentic – Est. 1792 – Official Ec. Dev. Logo Official Tourismlogo
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