WELCOME TO A NEW PARTNERSHIP. CMI Welcome Day www.managers.org.uk @CMI_managers /bettermanagers http://linkd.in/1imPoB6
WELCOME. Steve Heappey Director of Service Delivery Steve.heappey@managers.org.uk
» Supporting your business » ManagementDirect » Our Qualifications and standards » Quality Assurance and Compliance » Our Approval Process » Final questions THE AGENDA. Please ask questions at any time!
Our Vision: better led and managed organisations Our Mission: increase the number and standard of professional managers focused on management and leadership CMI AT A GLANCE: 66 years, 116K Members & 30k learners unique CMgr Standard
WE ARE... The only chartered professional body dedicated to raising standards of management and leadership across all sectors of UK commerce and industry. By setting professional management standards – built into our qualifications, membership and content – we recognise individual capability and give employers confidence in their managers’ performance .
WE ARE RESEARCH LED….
» 80% of UK employees think their manager sets a bad example » Over 1/3 tell a lie a day » 72% of UK organisations say they lack good management & leadership GOOD MANAGERS? » UK management ranks below US, Germany and Japan
» Only 1 in 5 UK managers are trained » 2/3 of employers offer no training » Average manager waits WE’RE 10 years ACCIDENTAL » We fail to utilise what MANAGERS. works
MUST DO BETTER. Individual Managers are not very good at it. “ Nearly half of UK line managers are ineffective. ” 21% Highly effective 36% Effective 43% Ineffective or highly ineffective ...How effective is your line manager?
• professional management Diplomas ranked similarly to MBA’s for resulting in improved productivity • Chartered Managers deliver £391,443 in added value to their organisation organisational performance people performance GOOD MANAGEMENT & MLD BUILDS BUSINESS: » achieves growth & productivity » boosts employee engagement & wellbeing » attracts & retains talent
» By 2020 we need 1 million more GOOD Managers who can: › partner › network › demonstrate agility › manage performance & teams › use technology smartly WE’RE NOT » However, these are currently FUTURE FIT. the skills most managers lack
EASY TO DO BUSINESS WITH » Building on strong brand & high quality products » Constantly improving our: › Customer service - we are here to help. › Communication - keeping you informed and up-to-date. › Processes - compliant but built with you in mind. › Systems - easy to use, minimising your admin. › Resources - rich and accessible - ManagementDirect. › Full marketing support - including collateral, access to Research & case studies and promotion on our website. › Local face - our regional boards and members. » Joining a provider network already nearly 600 strong.
April Survey 2013 2014 2015 Results would 67% 89% 92% recommend would give 24% 55% 75% testimonial our service 76% 93% 94% resources 74% 83% 90% available CONTINUALLY LISTENING, LEARNING AND IMPROVING. ...we’re proud of where we are, but there’s still lots to do!
SATISFACTION - AT AN ALL TIME HIGH Net Promoter Satisfaction (YoY) Members +41 (+28) 89% (+4) Chartered Managers +67 (+1) 99% (+1) Education Providers +3 (+24) 94% (+4) +41 Employers +45 (+34) 95% (+10) 45 40 35 30 25 20 15 10 5 0 Q4 Jan- Q1 Apr-Jun Q2 Jul-Sep Q3 Oct-Dec Q4 Jan-Mar Q1 Apr-Jun Q2 Jul-Sep Q3 Oct-Dec Q4 Jan-Mar Mar 2014 2013 2013 2013 2013 2014 2014 2014 2015
CONTINUING TO BUILD A STRONG BRAND our prompted awareness is growing…. … and we are well ahead of other Professional Bodies and now half of Senior Managers see us as authoritative PRIVATE & CONFIDENTIAL – NOT FOR ONWARD DISTRIBUTION
OUR BUSINESS STRATEGY 2015-16 THIS YEAR WE WILL: • HELP >28,000 learners become better managers • GROW sales to £3.5m • CONTINUE to build on the back of great customer service and support BY: • BUILDING even better partnerships with our existing Providers and helping them grow • ATTRACTING new Providers and helping dormant Providers become active • GROWING our lower level business more quickly
Integrated offer » for all your MLD needs » pathways to exploit CPD » branded full learning resources » thought leadership » convert to membership and continuing shared relationship Win/Win relationship A REAL » priority partner » all our resources are available PARTNERSHIP to you » we want to support your success
LOOKING FORWARD TO OUR PARTNERSHIP. thank you for your interest and enjoy the day! matthew.roberts@managers.org.uk
SUPPORTING YOUR BUSINESS. Michelle DeBank-Burgess Customer Services Manager - Education
» Customer Services › Support relating to ◦ Approvals ◦ Registrations ◦ Certifications ◦ Staff approval admin ◦ CMI admin portal support – the Hub › Proactive approach SUPPORT › Single point of contact TEAM.
THE LAST 12 MONTHS • Growing Customer Satisfaction (94%) • Improving Net Promoter Score (+3)
IMPROVEMENTS TO COME • Qualification and Staff Approvals • Moderation • Enhanced online qualification search • Improved communications • Extended marketing support • Increasingly proactive approach • Enhancements to your area of the website
We want to help you win more business.... Harness the CMI Brand and Offer Relevant Value Adding Services HELPING On Demand Support YOU TO GROW.
HARNESS THE CMI BRAND & OFFER • Exploit Research Findings • Improve Media Profile • Co-branded marketing materials
VALUE ADDING SERVICES: Customised Management Direct Chartered Manager Assessment Centre Recognised Programmes Pathways Learning Materials
ON DEMAND SUPPORT SERVICES: Assisted Registration External Assessment
» Available to learners for duration of the course. » Also available to Centre staff » Professional recognition » Boost career earnings MEMBERSHIP BENEFITS.
» ManagementDirect » Professional Manager magazine » CPD » Career Support » Legal Helpline » Business HR MEMBER » Research Library BENEFITS
» One of the top 3 most effective ways to develop a career in management. » Demonstrates commitment to professional development and helps retain talent. » Pays out: Chartered Managers deliver an average of £391k more to their organisations! CHARTERED » For more information on the resources available to MANAGER. centres, marketing, and Chartered Manager status, please contact your Relationship Manager.
HOW ELSE CAN WE SUPPORT YOU?
SUPPORTING YOU 24/7. James Craig ManagementDirect Relationships Manager
» CMI's online resource centre for all things management, provides invaluable professional support for what’s top of the agenda right now. » It offers not only a comprehensive library of resources, but also a range of practical and convenient tools to help with the challenges of the day. » Choose the topic and at your fingertips is a mini-course consisting of a range of content, from videos, ALL YOU checklists, e-learning modules and articles – all collected, collated and CAN EAT expertly validated to provide you with the right information at the right LEARNING. time.
MANAGEMENTDIRECT DEMONSTRATION. http://www.managers.org.uk/experiencemd
QUESTIONS?
QUALIFICATIONS AND STANDARDS. Nicola McGinley Qualifications Development Officer
OUR QUALIFICATIONS PORTFOLIO.
OUR QUALIFICATIONS FRAMEWORKS.
CMI QUALIFICATION SIZES. EXTENDED AWARD CERTIFICATE DIPLOMA DIPLOMA 13 – 35 1 – 12 37+ 62+ credits credits credits credits
QUALIFICATION COMPARABILITY.
Levels 2 – Level 8 » » Management & Leadership » Coaching & Mentoring » Developed in consultation with employers and centres » Flexible unitised approach Assessment – no prescribed metho d » » Progression to Chartered Manager CORE QUALIFICATIONS.
CORE QUALIFICATIONS TARGET MARKETS. QCF SCQF ASPIRING Level 2 Level 5 MANAGER JUNIOR Level 3 Level 6 MANAGER Level 4 Level 5 MIDDLE Level 8 MANAGER Level 6 Level 7 SENIOR Level 10 MANAGER Level 8
» CMI Assignment Briefs » External Assessment Process Good Practice – supporting Learners & » Centres » Pathways Workbooks Group Learning Toolkits – Level 5 » ManagementDirect – six places for » Centre staff ASSESSMENT SUPPORT
APPRENTICESHIPS » Management Apprenticeships at Levels 2, 3 & 5 » 3 rd most popular sector for Apprenticeships » Qualifications developed with Skills CfA and other AOs » Based on the NOS in Management and Leadership » Employer-led development Degree level Management Trailblazer
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