Welcome Older People’s Assembly 27 June 2017 1
Agenda • 1:30pm: Registration and refreshments • 2:00pm: Welcome • 2:05pm: Update from the Older People’s Champion • 2:20pm: Presentations: “Transport Services ” • 3:10pm: Q&A and Discussions • 3:25pm: Feedback and Close 2
Reporting issues and service requests • Council Main Switchboard and out-of-hours service: 01895 250111 • Key Contact Numbers - inside back cover of Hillingdon People • Do it online 24/7 at www.hillingdon.gov.uk 3
Cllr Ray Puddifoot Older People’s Champion
Transport Services • Safer Transport Team – PC Simon Robson • London Buses – Sophie Achillini • Dial-a-Ride – David Page and Daisy Williams • Hillingdon Hospital Transport- Chris Pollard • LBH, Transport and Aviation – Alan Tilly 5
“Safer Transport Team” PC Simon Robson PCSO Wayne Lemard 6
SAFER TRANSPORT The Roads and Transport Policing Command (RTPC) work in partnership with Transport for London (TfL) to Keep London moving safely by policing across London's transport network. We work towards continually improving safety on the transport network and around transport hubs by reducing crime and ASB and increasing confidence. We do so by working in partnership, being a visible presence on buses and at transport hubs and using a problem solving approach.
SAFER TRANSPORT Our remit The RTPC has a number of specialised units that deal with a variety of issues on London's Transport Network, including: Safer Transport teams • Roads Policing (Traffic) • Cycle / Motorcycle safety teams • Commercial vehicle unit, Collision investigation • • Cabs, CCTV investigation • Proactive / Reactive crime investigations
SAFER TRANSPORT TEAM HILLINGDON Work in partnership to ensure the transport network is safe for all to use without fear of crime. Hillingdon STT provides cover between 07:00 – 22:00 Mon to Thursday 07:00 – 00:00 Friday 14:00 – 00:00 Saturday
SAFER TRANSPORT TEAM HILLINGDON ON THE BUS School bus patrols - before and after school • at key locations. High visibility patrols - reassurance on the • bus network and transport hubs. High visibility patrols – ZWS – Zip card • withdrawal scheme.
SAFER TRANSPORT TEAM HILLINGDON BUS CCTV • Average of 16 cameras on each bus! • Both inside and outside. • Can provide evidence for a crime or expose the truth…
The camera never lies….
Ouch!
SAFER TRANSPORT TEAM HILLINGDON MINICABS Licensing / touting offences. • Cab office visits. • WORK WITH TfL • Joint Revenue Protection Inspection with • TfL
SAFER TRANSPORT TEAM HILLINGDON Total number of offences is down by 12, 17% • reduction. Violence against the person is down by • 15 crimes, a 36% reduction. Sexual offences are up by 3 offences to 6, a • 100% increase, however……
SAFER TRANSPORT TEAM HILLINGDON RECENT SUCCESS: Male had committed several indecent assaults • on young females. CCTV image enabled operation in area to apprehend offender. Oyster evidence – movement matched the • location of offending.
SAFER TRANSPORT TEAM - HILLINGDON Engagement: • Bus garage surgeries with drivers • Talks with vulnerable transport user groups • Bus stop street surgeries • Safe travel at night – plan your journey home. • School presentations • Free bike marking • Safe / independent travel training in conjunction with Ealing MENCAP.
http://www.met.police.uk/teams/transportnw/hillingdon/index.php
SAFER TRANSPORT TEAM HILLINGDON Questions?
Accessibility at Transport for London Sophie Achillini – Communications and Engagement Manager
Organisations we work with
What we do
Step-free access & avoiding stairs • Platform humps • Boarding ramps • Level infrastructure • Lifts • Low-floored trains • Kneeling buses
Bus accessibility • A fully accessible network • All buses are fitted with wheelchair ramps, and can kneel • Around 93 per cent of bus stops are accessible, with plans for 95 per cent of bus stops accessible soon • We have had iBus on buses for more than 10 years • There are more and more buses fitted with induction loops
Staff training • All our station staff and bus drivers undergo disability equality training, designed and delivered by disabled people • All Tube station staff recently underwent an extensive week-long customer service training course, with focus on assisting disabled customers
Staff training • We have now started Hello London!, a customer service course for all 24,700 London bus drivers • The programme will address the aspects of our customers’ journeys that research shows could be improved, including more real time information and bus drivers not stopping or opening the doors.
Wheelchair priority space • Drivers must make every effort to give wheelchair users access to the wheelchair priority area, even if it is occupied by buggies and other customers. • Buggy users won’t be forced to leave the bus .
Please offer me a seat
5 Information and journey planning • Use Journey Planner • Use maps, apps and guides • Speak to someone in our call centre • Use a Help point • Speak to staff
Contact us Write to : TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES Call : 0343 222 1234 Follow us on Twitter : @TfLAccess Email: TfLAccessibility@tfl.gov.uk
David Page Passenger Services 31
Hillingdon Hospital Transport Chris Pollard Patient Transport and Waste Monitoring Officer 32
Facilities Non- Emergency Patient Transport
Healthcare Transport Facilities Manages the Non-Emergency Patient Transport Service contract in Hillingdon Borough for both Hillingdon Hospital and Hillingdon Clinical Commissioning Group. Providing Patient Transport to and from Health Care Facilities (this does not include GP appointments). Transport is provided due to medical need at the time of the appointment.
Eligibility Criteria Patients have to meet an eligibility criteria to access this service which is set by the Department of Health. The assessment would be undertaken by your GP, or Clinic you are attending (in the community or the Hospital). Once agreed that the Patient requires Transport, the clinical team would book transport for the Patient.
Patient Transport Supplier Transport is supplied by a private ambulance company who has a range of different types of vehicles to meet our patient needs. Providing cars or ambulances for walking patients, wheelchair and stretcher accessible ambulances
Transport Advisory Group • NW London NHS Commissioners have a Patient Transport Service Managers Group that meets monthly, which includes Hillingdon. • They are standardising eligibility, mobility categories and standards in the NW London area for all patients. • This will allow the same quality standards across NW London NHS.
NHS NW London Area
Healthcare Transport • Healthcare transport is there to help all groups, ages and types of patients attend appointments, be discharged to their residence or transferred between hospitals. • It is designed for Healthcare needs and is in high demand.
Hillingdon’s Facilities Team Thank you for your time
‘Walking in Hillingdon’ Dr Alan Tilly Transport and Aviation Manager
Walking safely . Who’s involved in accidents? 10000 8832 8000 5628 5509 6000 3514 4000 2000 579 300 0 Road user type Car Occupant Motorcyclists Pedestrian Pedal Cyclists Goods Vehicle Occupant Bus or Coach occupant 42
Walking safely . Age of pedestrians killed 43
Walking safely Why pedestrian accidents happen Number Percent Pedestrian failed to look properly 10,139 59 Pedestrian careless, reckless or in a hurry 4,884 28 Pedestrian failed to judge vehicle’s path or speed 3,221 19 Crossing road masked by stationary or parked vehicle 2,472 14 Pedestrian impaired by alcohol 1,751 10 Pedestrian wrong use of pedestrian crossing facility 1,108 6 Dangerous action in carriageway (eg. playing) 1,075 6 Pedestrian wearing dark clothing at night 816 5 Pedestrian disability or illness, mental or physical 484 3 Pedestrian impaired by drugs (illicit or medicinal) 187 1 Total number of accidents 17,147 100 44
Roads that are easy to cross 45
Shade and Shelter 46
Places to stop and rest 47
Not too noisy 48
People choose to walk 49
People feel safe 50
Finding your way around 51
People feel relaxed 52
Clean Air 53
Thank you 54
Questions, Answers and Discussions.
Next Assembly Tuesday 26 September 2017 Registration and refreshments from 1:30 to 2:00pm 56
Thank you for attending today 57
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