Welcome: Patient and public engagement forum, 7 August 2013 Lindsey Mallors Director of Corporate Governance
Welcome to 20 Old Bailey Edina Ojeifo, Hearings Manager Andrew Wood, Head of Adjudications
How hearings work
Stages of a Fitness to Practise Case Screening Investigations Case Preparation (Regulatory Legal Case Presentation Team) (RLT) Hearings Team IC Team Post adjudication team (RLT) Scheduling
The Hearing – key stakeholders Public & Parties Panel Scheduling Secretary Case Mgt Panel The Hearing & hearing Support Case Panel Presenter Support Legal Assessor
Team • 5 hearings managers • 44 panel secretaries • 21 hearings support officers • Up to 32 events per day • Up to 22 substantive hearings per day
Management Arrangements Andy Wood Head of Hearings Team A Team B Team C Team D Team E Neil Allwood Thorin Radford Edina Ojeifo Lorraine Freeman Asmita Amin Hearings Manager Hearings Manager Hearings Manager Hearings Manager Hearings Manager (Aldwych) (Aldwych) (Old Bailey) (Old Bailey) (Aldwych)
Role of the Hearings Manager • Line management and performance management of a team of panel secretaries and support officers • Manage and monitor team’s performance • Lead the efficient and effective management of the NMC hearings process • Ensure delivery of excellent customer service to NMC’s stakeholders
Role of the Panel Secretary • Drafting determinations for all hearings • Responsible for the smooth running of the hearing • Provides excellent customer service to all stakeholders. • Advises all participants on the process of the hearing. • Provides support to the panel in the public session. • Retires with the panel to provide secretarial support
Role of the Hearings Support Officer • Provide support and assistance for panel members and panel secretaries in hearings • ensure hearing/meeting rooms are appropriately set up in advance • provide good customer care for witnesses/assist on reception • Update NMC systems within 24 hours of hearings to enable decision letters to be sent on time.
Hearing Locations London 61 Aldwych (Holborn tube) - 10 hearing rooms 20 Old Bailey (City Thameslink tube) -12 hearing rooms Edinburgh – 2 hearing rooms at George Street Cardiff – 1 hearing room at Temple Court Belfast- hotels
Challenges over the next 2 years • Achieving 18 month KPI • 12 Months investigation, 6 months adjudication • Improving witness experience • Reducing adjournment and part-heard rates • Improving quality of decisions and decision making process • Engagement with stakeholders
Useful telephone numbers If you are running late or encountering difficulties with travel, please let us know by phoning London Schedulers and the relevant location below; London Schedulers: 020 7681 5836 61 Aldwych reception: 020 7681 5502 20 Old Bailey reception: 020 7681 5600 Edinburgh reception: 0131 624 5000 Cardiff reception: 02920 221022
Any Questions?
Understanding healthcare of people with a learning disability Clare Lucas Mencap
Discuss draft leaflet on quality assurance of education Lucia Owen Standards Compliance Officer
Working together: feedback so far • We sent out the QA framework for information • We sent out the outline content page for the patient information booklet “Your role as a member of the public” • We have received initial comments from some of you • Today is about getting more ideas about what you want this booklet to say
Three main discussion topics • Patients and the public’s role in nursing and midwifery education • Patients and the public’s role in supervision of midwives • Patients and the public’s role in quality assurance
Patients and the public’s role in nursing and midwifery education (1) • You are a key contributor to the development and progress of the student’s educational progress. • It is a requirement of NMC standards for pre- registration nursing and midwifery education that members of the public contribute to programme design and delivery.
Patients and the public’s role in nursing and midwifery education (2) How you can get involved: • In the university setting “We expect universities to involve service users or carers in the development of the programme and this includes recruitment and selection of students.” How you can get involved: • In a ward, clinic or GP surgery “At times a student nurse or midwife may ask to observe or treat you in the presence of a mentor. You have the choice to accept and/or refuse student care, including observations, throughout your care.”
Patients and the public’s role in Supervision of Midwives: suggested content “You have the right to have supportive care and make personal choices that reflect your preferred maternity care.” “Who is your LSA Midwifery Officer?” “How to contact your Supervisor of Midwives?” “There are many ways you can get involved and information is available in each maternity unit.”
Patients and the public’s role in QA The Quality assurance framework sets out how lay reviewers can get involved. “Lay reviewer’s involvement is crucial when reviewing nursing and midwifery programmes, as the public’s perceptions will differ to reviewers who are nurses and midwives. It is important that we capture everyone’s views.”
Next steps Thank you for your contributions!! Please note that this new way of working will be ongoing and we hope to continue to collaborate together in the development of the final document. Additionally, further collaborations are envisioned for future projects, including the revised Code.
Reflecting on the first year of Patient and public engagement forum and moving forward Lindsey Mallors Director of Corporate Governance
A BIG THANK YOU!
What we have covered over the last year We have asked you about: • What patients expect from an effective regulator. • What needs to be done to restore public confidence in the NMC. • What is patients experience of referring to the NMC. • What does good customer service mean.
What we have covered over the last year You have told us how we can make our materials more user friendly for patients and the public. We have looked at: • Complaints against nurses and midwives: Helping you support patients and the public leaflet. • Referral form for patients and the public. • NMC website. • Patient and public newsletter.
What we have covered over the last year We have updated you on: • Our response to the Francis Report. • The progress we are making on our Improvement Plan. • Our Engagement commitments and delivery plan. • The quality assurance of nursing and midwifery education. • Our new Council (who some of you met over lunch on 2 May).
How we use what we learn from you • We write a summary of the discussions from each meeting and we share this with you and with our directors. We also publish these on our website. • We have an action plan so we can follow up the issues you raise.
Reaching more people • We are working with the Health and Social Care Alliance to establish a Patient and public engagement forum in Scotland. • We will be setting up similar groups in Wales and Northern Ireland next year.
Moving forward – let’s discuss • What would the group like to achieve over the next year? • Who else would we like to invite to join the group? • What topics would you like to cover in the future? • Would other members of the group like to lead sessions? • Would you like to invite other external speakers? Any suggestions?
Dates for your diary Future Patient and public engagement forum meetings: • Tuesday 19 November 2013 • Wednesday 5 February 2014 • Wednesday 7 May 2014 • Wednesday 9 July 2014 • Wednesday 8 October 2014
Next steps
Next steps We will create the quality assurance of 1. education leaflet and share this with you for further comment Use the comments you have made today to 2. help us think about how we can develop this forum for the future
Keeping in touch • Read and circulate notes of this meeting • Sign up to our public newsletter • Follow us on Twitter – @nmcnews • Just call or email us! • Lindsey.Mallors@nmc-uk.org
Next meetings • Next forum meeting on Tuesday 19 November 2013 at 23 Portland Place, London, W1B 1PZ
Thank you
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