We We built built a port portal al How Multnomah County leveraged - PDF document

7/19/2018 We We built built a port portal al How Multnomah County leveraged technology to better connect victims to the support they need July 19, Jul 19, 2018 2018 Denise Peña, Multnomah County DCJ This project was supported by Grant No. 2015 ‐ TA ‐ AX ‐ K027 awarded by the Office on Violence Against Women, U.S. Department of Justice. The opinions, findings, conclusions, and recommendations expressed in this (document/program/exhibit) are those of the authors and do not necessarily reflect the views of the Department of Justice, Office on Violence Against Women. www.casecompanion.org We built We built a port portal al How Multnomah leveraged technology to better connect victims to the support they need Denise Peña Denise Peña 1995 YWCA Women’s Resource Center 1999 Multnomah County DA’s Office, advocate 2004 DCJ, PPO DV Unit 2013 Manager Victim Services Unit 2018 Manager DV Unit 1

7/19/2018 1 in 5 Oregonians live in Multnomah DCJ Community Safety Through Positive Change Specialized Units Adult and Juvenile • 8,200 daily • DV • 683 staff • Gang • 349 Adult Services Staff • Sex Offender • 130 PPOs • Gender Specific • MCJRP Vi Victim ctim Ser Services ices Services Ensures victim’s rights are integrated in supervision practices • Training • Consultation on policy and procedure • Program development Provides support for victims • Collaboration building navigating the system Subject matter experts • Domestic Violence • Sex Trafficking Provides resources for victim focused change • Victim’s rights Advocates • In ‐ house Notifications • On ‐ site domestic violence • Community ‐ based CSEC 2

7/19/2018 Wh Why do do this? this? Vi Victim ctim rig rights ts in in Or Oregon egon Constitutional (automatic) rights Or Requested Rights Const, Art I, § 42(1). ORS 147.410. • By statute • To be notified of certain open court proceedings • A crime victim’s rights shall be • To be notified when the convicted person protected at each stage of the criminal is released from prison justice system. • To be notified of hearings where probation may be revoked • Play a meaningful role in the criminal justice system • Be treated with dignity and respect • Not a lot with Post ‐ Prison • Receive fair and impartial treatment • Receive reasonable protection from the offender NIC ‐ The “Oregon Project” Oct 2014 DCJ, DOC, Parole Board June 2015 Mapping Meeting NIC National Experts Meeting Aug 2015 Welcome DA Rod Underhill Sept 2015 Feb 2016 Minnesota Site Visit 3

7/19/2018 The “eyeball” Feb 2016 The Multnomah 5 Department of Department of District Attorney National Crime Victim Board of Parole Community Justice Corrections Law Institute The Multnomah 5 + Code for America Department of Board of Parole District Attorney National Crime Victim Department of Code for America Corrections Law Institute Community Justice 4

7/19/2018 Pam Dineva Denise Pena Tom Dooner Designer Community Justice Manager Engineer Code for America Multnomah County Code for America 5

7/19/2018 Early in my journey I felt incredibly supported by the District Attorney and by victim advocates. That changed after conviction. Susan Walters 6

7/19/2018 A less ‐ than ‐ warm handoff I felt frustrated when I wasn’t able to get information about [the offender’s] release. It increased my level of fear because I felt a lack of control. Susan Walters 7

7/19/2018 + We don’t take a top ‐ down approach... Government contractors 8

7/19/2018 We don’t take a top ‐ down approach... Government contractors Code for America ...instead, we start with users. Day 1 ...instead, we start with users. Day 1 9

7/19/2018 Mar 2017 3 weeks deep ‐ dive Went to court Went to the parole board 10

7/19/2018 Went on ride ‐ alongs Went to prison Designed WITH not FOR government. 11

7/19/2018 Design is a team sport District Attorney Director of Community Justice IT Designer Our fearless leader Victim Advocate Design is a team sport Week 3 “You know you have something good when you have me and the District Attorney sketching on a whiteboard together” ‐ Scott Taylor, Director of Community Justice 12

7/19/2018 Back to SF Remote but never disconnected Standup, 9:45 Standup, 9:45 Standup, 9:45 Standup, 9:45 Standup 13

7/19/2018 Dream Big Build Small Build Build Sm Small. all. Learn. Learn. Re Repeat. Not this Build ild Measure Me Learn Le Thi This Today End of project 14

7/19/2018 More Pain Start Here 90 days notice is too short release notice Earliest release date ≠ earliest “supermarket” date “Restitution was ordered but I haven’t “Who do I call??” seen payments” Victim rights are difficult to comprehend “I don’t have control over what’s going to happen” Having to retell my story can be re ‐ traumatizing Inconsistencies among jurisdictions on what “I have to sign up for notifications repeatedly?” my rights mean... Less Feasible More Feasible Grand Jury is ambiguous and scary VINE notifications are retraumatizing Trial setover burn out victims Some victims wa want to tell their story Hearings are too short notice! Victims don’t hear about structured PV sanctions Setovers! There’s no way to see the big picture of prosecution timeline Less Pain Dream Big Start Small 15

7/19/2018 Dream Big, build small What if crime victim services were this pr proact oactiv ive Dream Big, build small What if crime victim services were this tr tran ansparen ent Dream Big, start small What if crime victim services were this tr tran ansparen ent 16

7/19/2018 Dream Big, start small What if crime victim services were this acces accessible *crickets* Why is that? Hear from crime victims directly 17

7/19/2018 “In three minutes, I got more information than I was able to get in the three years after sentencing.” – Research participant in Portland Why staying in the loop is important INSIGHTS The The bes best support support sy syst stem is is tha that one one tha that co comes mes to to me me 18

7/19/2018 Though something amazing happened.. Institutional change happened Notice Tanya changed to Saydiey? What if instead of going to the one ‐ stop shop... The shop came to me, as a victim 19

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7/19/2018 266 266 0 36 36 of of 41 41 emails sent unsubscribes positive feedback “Knowing they did receive this document & knowing I will be informed in any changes” 21

7/19/2018 69% 69% 99 99 open rate emails sent “I like letters but my desk doesn’t have search functionality” Me Meet eting people people wher where the they’re at at wo works. 22

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7/19/2018 Number of people Chelsea served 30 23 23 17 15 12 Jun June July Jul Aug August 2016 2017 Avoid the runaround. The support exists, there are missed connections. Spreading the word NCVLI Law Conference, May 2017 Susan on Koin6 ‐ National Crime Victim's Rights week NNEDV Technology Summit, July 2017 Code for America Lunchtime Speaker’s Series KPTV, November 2017 26

7/19/2018 Spreading the word NCVLI Law Conference, May 2017 Susan on Koin6 ‐ National Crime Victim's Rights week NNEDV Technology Summit, July 2017 Code for America Lunchtime Speaker’s Series KPTV, November 2017 Every crim Ev crime victim victim deser deserves eas easy, sim simple le and and re respectful suppo support fr from om the the jus justic ice syst system...Re Rega gardless of of their their jurisd juri sdicti tion. It It’s continuous ntinuous learning ning To Today En End of of pr project 27

7/19/2018 Ev Every crim crime victim victim deser deserves es eas easy, sim simple le and and re respectful support fr support from the the ju justic ice sy syst stem… re regard rdless of of ju jurisd risdic iction 28

7/19/2018 Dream Big Start Small Let’s talk Denise Peña Multnomah County DCJ denise.c.pena@multco.us 503.999.8473 Thank you www.casecompanion.org Denise Peña 29