Workshop Volunteer Management Volunteer Recruitment
Risk Management TEAM CHARLIE 2
CIVIL PROTECTION CIVIL PROTECTION First responders Rescue services Org. Volunteers Citizens, Family R&D, Business Authorities persons, animals, goods, services, infrastructures, environment TEAM CHARLIE 3
South Tyrol Area: 7,400 sq kilometres (2,857 sq mi) Total population: 511,750 inhabitants Density: 69/km2 (180/sq mi) Municipalities: 116, CP Districts: 9 Altitude: from 220 m to 3905 m Civil protection volunteers: 18,000 TEAM CHARLIE 4
CP Volunteers in South Tyrol x 34 x 30 x 22 x 6 TEAM CHARLIE 5
CP Volunteers in South Tyrol x 306 x 1 TEAM CHARLIE 6
Volunteer firefighters
Community resilience • Risk Awareness • Active community – Citizens (BLS, PBLS, First Aid, CERT, Temporary volunteers) – Volunteer Organisations (SAR, EMS, Fire Brigade) – Rescue Services (Professionals) – Government (CPD, DMA, MET Office) – Research and Development (Know how) • Contingency Plans, Warning Systems, Ressources GOAL: increase the % of aware and resilient people TEAM CHARLIE 8
Which are the roles/activities of your volunteers in the community resilience? TEAM CHARLIE 9
Which came first? Volunteer service as «fruit» of a resilient community …or Volunteer service as «seed» of a civil protection culture …Maybe both??? TEAM CHARLIE 10
Resilience “It is not the strongest of the species that survives, nor the most intelli- gent that survives. It is the one that is most adaptable to change” “In the long history of humankind (and animal kind, too) those who learned to collaborate and impro- vise most effectively have prevailed” (Charles Darwin)
Community resilience TEAM CHARLIE 12
Sense of coherence and resilience The S.O.C. ( Salutogenesis by Aaron Antonovsky) has three components: • Comprehensibility : a belief that things happen in an orderly and predictable fashion and a sense that you can understand events in your life and reasonably predict what will happen in the future. • Manageability : a belief that you have the skills or ability, the support, the help, or the resources necessary to take care of things, and that things are manageable and within your control. • Meaningfulness : a belief that things in life are interesting and a source of satisfaction, that things are really worthwhile and that there is good reason or purpose to care about what happens.
What to do? • There is no one size fits all solution when it comes to volunteers’ motivation. • Volunteering is something that is very much related to the culture, tradition, history and particularly history of disasters of each and every Country. • It depends from the type of volunteer (general/specialized)
The «resilience receipt» Ingredients, quantity, steps • Targeted recruitment vs. general recruitment • Peace time recruitment • Emergency recruitment • Post-em. Recruitment (is a kind of peace time recruitment) • Involvment of volunteers • Synergies with DRR/PRA • Synergies with Rescue Serv.
Crisis When written in Chinese, the word 'crisis' is composed of two characters. 危中 有机 One represents danger, and the other represents opportunity. (John F. Kennedy)
Recruitment during/after emergencies The voluntary work of Civil Protection was established as a consequence of the great emergencies that have hit Italy in the last 50 years: the floods of Florence in 1966 and the Friuli and Irpinia earthquakes above all. TEAM CHARLIE 17
Event-related awareness Auftreten eines Ereignisses: plötzlich Auftreten eines Ereignisses: plötzlich An event occurs. Rare events are perceived seltene Ereignisse werden nicht nur als seltene Ereignisse werden nicht nur als as possible, and even probable events möglich, sondern sogar sehr möglich, sondern sogar sehr wahrscheinlich wahrgenommen wahrscheinlich wahrgenommen Mit der Zeit sinkt die Wahrnemung Mit der Zeit sinkt die Wahrnemung In the course of time decreases the schnell ab schnell ab perception Das nächste Ereignis kommt meistens Das nächste Ereignis kommt meistens new events occurs unexpected „unerwartet“ „unerwartet“ Objektive Objektive Real Probability Wahrscheinlichkeit Wahrscheinlichkeit Wahrgenommene Wahrgenommene Felt Probability Wahrscheinlichkeit Wahrscheinlichkeit t t * * * * * * * * Event Event Event Event Ereignis Ereignis Ereignis Ereignis Ereignis Ereignis Ereignis Ereignis TEAM CHARLIE 18
Emergency vs. peace time recruitment Which are the positive & negative aspects of emergency & peace time volunteer recruitment? TEAM CHARLIE 19
Emergency vs. peace time recriument • Rapid turnover • Internal stress • More costs • People affected (end of adrenalinic effect) • «Veterans» without a regular training • Complex context TEAM CHARLIE 20
Emergency vs. peace time recriument • Slow turnover • More time to find a way • Less costs • Motivation • Progressive growth within the group • Harmonized context TEAM CHARLIE 21
The «universal tool» paradox TEAM CHARLIE 22
Volunteer life-cycle Emergencies Recruitment DRR campaigns Training Risk Awareness Emergencies Turnover Preparedness, Planning, Equipment maintenance retrain & exercises & impkementation, Networking & Fundraising TEAM CHARLIE 23
“A goal without a plan is only a wish” (A. de Saint-Exupéry)
Recruitment planning • Target organisation, goals, skills • Agenda, location, logistics • Local stakeholder integration (Authorities, Rescue services) • Avoid competitivity • Build synergies • Specialize skills • Role of active volunteers • Authority in charge TEAM CHARLIE 25
Recruitment in peace time How to bring a citizen to be volunteers • Civil protection / DRR days (local/district/national) • Real scale Exercises with population participation • Daily “smaller” services for authorities • Social media (storytelling, DRR, …) • Youth activity � The population should feel an increasing simpathy and feel familiarity for the voluntary work and feel the wish to give a contribution (direct participation or other support) TEAM CHARLIE 26
Castings • Ability to give contribution (which contribution?) – Specific skills (First Aid, Fire Fighting) – Management – Teaching – Leadership – DRR campaigns – Maintenance TEAM CHARLIE 27
DRR campaigns Social media
Sport events, Fairs TEAM CHARLIE 29
Contests – Decorations
Voluntary service «contract» TEAM CHARLIE 31
Volunteer welfare • Identity, visibility • Equipment, training • Clear task and clear role • New skills & competencies • Team spirit, joy • New friends • Useful free time • Community feedback TEAM CHARLIE 32
Personal development • Personal know-how & competences valorisation • Project development & management • Age, gender, other differences are ressources • Visual identity • Boss vs leader • Not only altruism but also personal development • Personal benefit TEAM CHARLIE 33
Equipment • General equipment (visual identity) • For specific skills (safety) • Personal and Team equipment (tools, vehicles) Number of volunteers should be “substainable”
Standard contents/topics Identify 3 common topics for the basic training of new civil protection volunteers TEAM CHARLIE 35
Standard contents/topics • First aid • Specific skills – Sheltering – Fire fighting, – Technical rescue, USAR • Warning systems • Personal, Family, and Community preparedness • CP System structure TEAM CHARLIE 36
Organizing volunteers Non organized volunteers are not effective, so it is good not only to have a structure to organize volunteers before the events but also to have a contingency plan in place to organize and successful use spontaneous volunteers in a post-disaster situation.
Emergency volunteer recruitment system • Meeting points • Staging areas Infopoint and recruitment point • Shelters • Headquarters • Personal • Structure Recruitment System - EVRS • Procedures • Tools TEAM CHARLIE 38
Emergency Volunteers Recruitment Plan Volunteer «TRIAGE» • Quick procedure! • Rapid check, registration • Skills, equipment • Informations exchange • Assignment (inside/outside) • Briefing & debriefing (PSP) • Final check - recheck TEAM CHARLIE 39
Teamwork Emergency Recruitment • Identify: – Appointed Organisations – Authority in charge – Facilities • Define a registration form draft – Form management & registration – Personal data, contact data – Skills/resources assessment – Assignment, check-in, check-out • Define a TRIAGE procedure – Checklist for Organisations
Recruitment & Enrollment Enrollment Request: • Personal data, contact data • Area of Expertise, skills Enrollment Procedure: • Statement of intention of becoming volunteer • Volunteer Signature • Additional documentation required (e.g. ID copy, passport photo, Police Record) • Extract from regulation TEAM CHARLIE 41
Oxygen Fuel Energy TEAM CHARLIE 42
Public Organized Awareness Voluntarism Public Administration TEAM CHARLIE 43
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