Venue Support Program ISIS Primary Care Limited Gambler’s Help Western Rob Wootton – Venue Support Worker (VSW) • This session will cover: – Rationale for the Venue Support Program – Responsibilities of the Venue Support Program – What’s Happened in Four Years
VENUE SUPPORT PROGRAM – TRAINING WORKSHOP Employment Age Length of Status Group Employment Full time 18 – 19 < 1 yr Date: Part time 20 – 24 1 – 2 yrs Casual 25 – 29 2 – 5 yrs Course: 30 – 34 6 – 10 yrs 35 – 39 10+ yrs Facilitator: Gender Male 40 – 44 Female 45 – 49 Location: Position Other 50 – 54 Staff 55+ Management Venue type: Other Region: 1 = Little or no 2 = Basic 3 = Understand the 4 = Can 5 = Can understanding of understanding of objective and can demonstrate the demonstrate the the objective the objective, but demonstrate it with objective without objective and teach cannot assistance assistance others to do it demonstrate it Before training After training Objective 1 2 3 4 5 1 2 3 4 5 Before we begin, please complete and sign the Attendance Sheet and fill in the evaluation sheet - highlighted sections ONLY.
Rationale for the Venue Support Program • Victorian Responsible Gambling Codes of Conduct – 2009. • These Codes require actions around responsible gambling. • VSW role established by the Department of Justice to assist venues around the Codes. • VSW program began – September 2010. • Program is designed to assist venues to implement responsible gambling practices.
What VSWs CAN Do In Venues……….. • Provide training and support to venue staff & management • Suggest ways to best assist patrons • Be the venue’s contact point with Gambler’s Help • Encourage best practice approaches within the venue.
What VSWs CANNOT Do In Venues……….. • Assess a venue’s compliance with the Code of Conduct • Observe and approach patrons in a venue. • Provide counselling to patrons or staff. • View the Responsible Gambling Register or Self-Exclusion Photos/Deeds.
Training – a Key Program Evaluator The four designated training objectives involved staff knowledge and understanding of: •Industry Code of Conduct •Identifying patron behaviours •Interacting with patrons •Gambler’s Help Services (including self-exclusion)
Training Modules Developed by Gambler’s Help Western Module 1 Module 2 Identifying behaviours Code of Conduct Interacting with Patrons Self-Exclusion (SEP) Gambler’s Help Services Best Practice Customer Service Module 4 Module 5 EGM Operations and PID Code of Conduct Tune-up Randomness SEP Refresher Pre-Commitment
Why EGM Operations and Randomness? Requested by a number of venues Lack of staff knowledge of the product Pass on info to patron Promote informed choice Reduce myths and misconceptions Make staff more professional Increase staff confidence
Results of Training
The Latest Module ………… Module 6 Based on Research released Feb 2014 •30 validated indicators •Prioritised sets of indicators •More streamlined interaction procedures •New Gambler’s Help Service Model
Randomness and EGMs • Random Number Generator issues numbers at the rate of around 1 million per second • Every EGM has a unique starting point (seed) and therefore no-one can predict next result • Mutually exclusive events – totally independent of previous results • Pressing the button selects the random number • Screen displays the combination of symbols for that number from the payout table • Returns a minimum of 85% (RTP) of total investment each calendar year in a venue
RANDOM NUMBER TRIALS OF THE NUMBERS 0 TO 9 • Selecting only 10 numbers gives a very uneven distribution. • Selecting 10,000 numbers starts to get closer to an even distribution. • Selecting 1 million numbers approaches a perfectly even distribution. The more you play on an egm over time, the closer the overall payout gets to the estimated Return To Player.
Example of 25 stop positions on each of 5 reels
3, 4 or 5 gets 15, 20 or 25 BONUS games CAT GOD PAY TABLE
Recommend
More recommend
