Digital Transformation Vendor Briefing September 2018
Welcome General Manager, Digital Transformation - Deanne McDonald 2 watercorporation.com.au
Acknowledgement of Aboriginal custodianship of country 3
Agenda Digital Transformation overview Deanne McDonald GM, Digital Transformation Information Technology program delivery Nasim Kouchakpour Manager, Delivery, Digital Services Governance and Commercial Management Katherine Whitehead Head of Digital PMO Questions Deanne McDonald 10am Morning tea Piazza ** The detail provided in this briefing and presentation is intended for information only and cannot be relied upon. The Water Corporation accepts no liability for any loss or damage that arises from anything in the presentation including (but not limited to) any loss or damage that may arise due to the errors and omissions of any person.**
Who is the Water Corporation?
Digital Transformation Group Digital Transformation Group Digital Program Operational Technology Digital Services Management Office 6
Our Digital Transformation will enable uplift in Processes People Technology Information Focus for today
Our digital future Outcomes driving success
Water Corporation Digital Transformation T+5 Asset Centric, Customer Focussed Enterprise performance management Supply chain optimisation Enterprise asset management Informed decisions Smarter delivery Project and portfolio management Geographic information systems (GIS) Mobility Asset performance management Agile transformation Digital Accelerators Transform Maintain Robust core Operational Technology Information ecosystem Modernise business apps Digital vendor ecosystem Digital technology core
Digital Transformation Principles Technology will enable business process alignment and configuration of technology, as opposed to 01 Leverage Industry Models customisation to fit existing processes Initiatives will be delivered with the specific intention 02 IP & Knowledge of building capability, retaining knowledge and intellectual property within Water Corporation Digital Accelerators need careful consideration 03 to ensure that the technologies deployed can be Dual Speed scaled and supported efficiently. The he 8 gui guiding Initiatives will consider the ‘end to end’ value chain to 04 Value Chain ensure integration of information flows is identified. prin rinciples s for or succ uccess ssful Di Digital Deliver innovation at pace, in an agile, iterative 05 Agile Tran ansformati tion manner. Use Data and Analytics as a key lever for 06 Data Driven Culture digital transformation. Emerging technologies are to be assessed 07 Business Value against business value first and foremost. Initiatives should always include upfront definition of 08 Measures measures of success and associated performance baselining.
Digital Transformation Capital program Manager, Delivery, Digital Services – Nasim Kouchakpour 12 watercorporation.com.au
Digital Transformation 2018/19 program • Modernise key business applications needed for customer service Front office and management. • Modernise key business applications needed for asset management Middle office and operations. • Modernise key business applications across finance, HR and Back office corporate services. Digital technology and digital • Build secure digital technology and data platforms. • Improve user experience and reduce technical risks. data core • Faster technology value realisation. Digital accelerators • Test contemporary technologies and processes. Service management and • IT/OT maintenance • Multi-vendor engagement model. vendors
Digital Delivery Portfolios DTG Portfolio Digital Enterprise Enterprise Enabling Information Retail / Technology Performance Asset Platforms Ecosystem Customer Core Management Management 14
Portfolio 1 – Digital Technology Core Storage Security Connectivity Desktop Mobility Grouping Grouping Grouping Grouping Phase 1 Connected Cyber Security Network Compute and Virtual Desktop Strategy Workforce modernisation/ storage/Hybrid Infra Statewide Program cloud Remediation Cloud readiness Rollout SCADA Unified In Vehicle Security Project SAN Transforming Communication Monitoring Grouping replacement User Computing Upgrade System (TUC) Corporate Data Backup Compliance Strategy & Wireless Rollout Kony Rollout Grouping Delivery VMware Identity stores Enterprise rationalisation Corporate MDM License Agreement 15 Projects shaded in blue are expected to go to market this financial year.
Portfolio 2 – Enabling Platforms Enterprise Service Now Spatial Integration Application Capital Works Expansion Grouping Platforms Upgrades Enterprise SCADA Water Office Content integration to Digital Library BWIP/BW Remediation Management Service Now Enterprise Service Now Robotic Content Water Office integration to Automation Management Enhancements 3rd Parties Platform Phase 2 Office 365 Bore Drilling Exchange in the information cloud integration Drainage and Application Wastewater Rationalisation Modelling 16 GIS Strategic Review Projects shaded in blue are expected to go to market this financial year.
Portfolio 3 – Information Ecosystem Data Data Reporting Integration Platforms Grouping Platform Cloud based Master Data Big Data Data Lake Management Cloud Based IOT and Hybrid Analytics Integration Platform Platform 17 Projects shaded in blue are expected to go to market this financial year.
Portfolio 4 – Enterprise Performance Management SAP Module SAP HR SAP FICO Upgrades Legislative Leasing SAP PLM People View Requirements (IFRS16) Enterprise Integrated Learning Performance Management Management Management Tool System Phase 1 Project and Succession Portfolio and Planning Transformation Supply Chain Payroll Transformation Modifications 18 Projects shaded in blue are expected to go to market this financial year.
Portfolio 5 – Enterprise Asset Management Asset Asset Management Operations Next Scheme of the Generation Future Operations Asset Enterprise Performance Asset Management Management Phase 1 Phase 1 19 Projects shaded in blue are expected to go to market this financial year.
Portfolio 6 – Customer and Retail Call Centre Communication MyWater Application Application Strategic Mobility Stream Upgrades Sub Improvement Application Rationalisation Deployment Grouping Program Stream Grouping Grouping Grouping Meter Reading Genesys WFM Mobile Outage Consolidation of System CIS Replacement (CIC plug in – Web Site rebuild Applications Management Smaller Systems Replacement Program configuration) (Deployment) Customer My Water Knowledge Genesys Shift Applications Communications Integration with Management Enhancements off EBI Management CIC System Social Media Concessions Water Watchers Platform Auto-Verification Consultation New Payment Manager Channels Optimisation Webchat Integration 20 Customer Projects shaded in blue are expected to go to market this financial year. Segmentation Data Refresh
Governance & Commercial Management Head of Digital Program Management Office – Katherine Whitehead 21 watercorporation.com.au
Sourcing for Transformation: PANELS: DISCRETE WORK INTEGRATED PACKAGES: PROCUREMENT APPROACH: IT Services Panel Sourced throughout Operational FY18/19 – FY19/20 Technology Panel Increase in Proofs of PCS Panel Concept in addition to process based acquisitions. IT Services Panel to be established late 2018.
Vendors must: • Register with the Corporation prior to any award of work. • Demonstrate high standards of quality and safety management. • Maintain own quality management systems. • Be responsible for the security of their systems and services. • Keep confidential private information. • Utilise local, West Australian resources as much as possible. • Demonstrate diversity – leverage differences. 23
Contacting the Corporation: All enquiries to: Katherine Whitehead Head of Digital Program Management Office Digital Transformation Group it.vm@watercorporation.com.au 24
Find this presentation at Any watercorporation.com.au/suppliers questions? 25
Thank you 26
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