Tribunal physical safety & security Sian Leathem, Registrar COAT National Conference June 2018 www.aat.gov.au // www.aat.gov.au
Security & operational requirements: hearing rooms • Achieving the right balance • Risk management influencing design elements • Layered approach to security from lodgement, through hearing and decision, and post decision. Taking care of your physical safety // Security versus Operational Requirements www.aat.gov.au // 2
83 Clarence Street, Sydney Taking care of your physical safety // Reception area www.aat.gov.au // 3
83 Clarence Street, Sydney Taking care of your physical safety // Reception www.aat.gov.au // 4
AAT hearing room - standard Taking care of your physical safety // AAT Hearing Room www.aat.gov.au // 5
AAT hearing room- formal Taking care of your physical safety // AAT Hearing Room www.aat.gov.au // 6
Security features • Duress activates Mimic Alarm panel, alerts monitoring centre & SMS text is sent to nominated staff and security guard. This produces a quick response. • Visual indicators in hearing rooms provide assurance to a member that alarm has been activated and staff will respond. Discreet Fixed Wireless lights duress indicate duress alarm alarm alarm activated or buttons keypad situation in under another desk hearing room . Taking care of your physical safety // Security Features www.aat.gov.au // 7
Security features • Removing yourself from a potentially dangerous situation • Access to a secure corridor • Instilling confidence in Members and Staff One press for Option to lock lock door and door without alarm activation activating and Test duress alarm. functions. Taking care of your physical safety // Security Features www.aat.gov.au // 8
Threat of self-harm • Procedures in place addressing duty of care • Privacy considerations • Guidance & options for staff to consider for off-site situations • Well-being for Member and Staff – Employee Assistance Programs and support Taking care of your physical safety // Security Features www.aat.gov.au // 9
Social media & security concerns • Managing expectations with Members on social media • Limiting personal and contact information • Australian Government website – Stay Smart On Line • AFP - Personal Guide to Safety and Security • Security staff and WHS available to discuss concerns and provide advice Taking care of your physical safety // Security Considerations www.aat.gov.au // 10
Asset management & security nexus • Asset Management Framework: Policy, Procedures & Controls • Communication and training to relevant business areas • Controls and assigned responsibilities are crucial • Audits – formal and ad hoc • Checks and balances; division of labour among Business Support, Finance, and IT. Independent review by Audit and Risk Committee. Taking care of your physical safety // Security Considerations www.aat.gov.au // 11
Additional security considerations • Higher levels of security – have options available to implement • Ensure a threat and incident register is current • Stress to Members and Staff to raise concerns early • Security Adviser, Risk Manager, or WHS Officer to register incidents, monitor trends, and provide advice Taking care of your physical safety // Security Considerations www.aat.gov.au // 12
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