THE CORE DIGITAL COMPETENCIES DEVELOPMENT IN DRIVING CONTINUOUS TRANSFORMATION AND INNOVATIONS Dr.Norlida Ramly Senior Principal Assistant Director MAMPU, PRIME MINISTER’S DEPARTMENT
CONTENTS TRANSFORMATION & INNOVATION ENTERPRISE ARCHITECTURE AND DIGITAL TRANSFORMATION DIGITAL COMPETENCY
TRANSFORMATION & INNOVATION
TRANSFORMATION & INNOVATION New Priorities and Emphases, 2018 - 2020
TRANSFORMATION & INNOVATION PUBLIC SECTOR ICT FRAMEWORK Expanding Digitalisation Agenda (including intensifying EA implementation) Source: Public Sector ICT Strategic Plan Source: Mid-Term Review of the Eleventh Malaysia Plan 2016-2020 (2016 – 2020)
5 | Hala Tuju Strategik ICT Sektor Awam 3 | Public Sector ICT Strategic Directions T1 INTEGRATED DIGITAL SERVICES ICT Strategic Thrusts Provide quality end to end digital services 5 ICT Strategic Thrusts and their objectives Provide inclusive and citizen centric digital services were identified to ensure optimum usage of ICT to achieve maximum benefits and results DATA DRIVEN GOVERNMENT T2 Manage and realise the value of data in a holistic and efficient manner Strengthen cross agency data sharing OPTIMISE SHARED SERVICES AND STRENGTHEN T3 CYBER SECURITY Increase sharing of ICT resources through a centralised and structured initiative Ensure secure and trusted digital services COLLABORATIVE AND DYNAMIC ICT GOVERNANCE T4 Strengthen leadership and governance for planning and coordination of digital initiatives Strengthen ICT Management and organisation functionality to be more dynamic and efficient PROFESSIONAL AND CAPABLE WORK FORCE T5 Strengthen the capabilitiies of Public Sector ICT personnel The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
4 | Public Sector ICT Strategies and Programs S1 Strengthen Management of Public Sector ICT Personnel P1 Strengthen ICT personnel placement process 5 PROFESSIONAL T P2 Strengthen ICT Scheme job profile management AND CAPABLE WORKFORCE S2 Develop and Retain ICT Talent in Public Sector Enhance Public Sector ICT career advancement P1 OBJECTIVE: program I. Strengthen the capabilities of Public Sector ICT personnel P2 Enhance Public Sector ICT competency program Strengthen Public Sector ICT expertise and P3 professionalism The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
5 | Action Plan Strategic Thrust 5: Professional And Capable Work Force LEAD AGENCY S1 Strengthen Management of Public Sector ICT Personnel P1. Strengthen ICT personnel i. Develop ICT placement mechanism in line with areas of PSD placement process expertise MAMPU ii. Develop Succession Plan for strategic ICT posts PSD MAMPU P2. Strengthen ICT Scheme job i. Develop ICT Competency Profile repository PSD MAMPU profile management ii. Develop ICT Job Profile repository PSD MAMPU AGENCIES The Malaysian Public Sector ICT Strategic Plan 2016 – 2020
Strategic Thrust 5 (Cont..) 5 | Action Plan LEAD S2 Develop and Retain ICT Talent in Public Sector AGENCY P1. Enhance Public Sector ICT PSD i. Develop ICT Career Advancement Plan career advancement program MAMPU ii. Review circular that describes the work/job scope of ICT PSD Service MAMPU P2. Enhance Public Sector ICT i. Develop ICT Competency Development Roadmap PSD competency program MAMPU INTAN ii. Implement the ICT Competency Development Roadmap PSD INTAN iii. Engage strategic collaboration with public and private PSD institutions of higher learning as well as the industry MAMPU INTAN iv. Develop and implement Excellent ICT Personnel program PSD MAMPU INTAN P3. Strengthen Public Sector ICT i. Review the governance structure and mechanism for PSD expertise and professionalism recognition of ICT expertise in Public Sector MAMPU ii. Study requirements for new areas of ICT expertise PSD MAMPU iii. Obtain professional recognition for all ICT personnel INTAN PSD MAMPU iv. Establish policies and guidelines as well as mechanism for PSD the provision of incentives for ICT experts in the Public MAMPU The Malaysian Public Sector ICT Strategic Plan 2016 – 2020 Sector
DIGITAL COMPETENCIES
TOP 8 TECHNOLOGY VALUES Source: MIGHT – MyForesight 8 Tech Value 2016 https://www.might.org.my/publications/
DIGITAL GOVERNMENT COMPETENCY AND CAPABILITY SKILL SETS CAPABILITIES COMPETENCY & Available set of skills Required set of skills (individual) (organizational) Capability is defined as the level of knowledge, skills and process abilities available within each competency of the organization to build its product or deliver its services. Source: Public Sector DGCCR (Digital Government Competency and Capability Readiness) 2009
DIGITAL GOVERNMENT COMPETENCY Experiential Training Acculturation Learning Organized activity aimed Experiental learning is the Assimilation to a at imparting information process of learning different (target) culture and/or instructions to through experience , and improve recipient’s ia more specifically performance or to help defined as “learning him or her attain a through reflection on required level of doing ” knowledge or skill . Source: Public Sector DGCCR (Digital Government Competency and Capability Readiness) 2009
Source: Gartner-Leadrship Vision for 2019: EA & Technology Innovation Leader 2009
ENTERPRISE ARCHITECTURE & DIGITAL TRANSFORMATION Malaysia Government Enterprise Architecture
Source: Gartner-Leadrship Vision for 2019: EA & Technology Innovation Leader 2009
TRANSFORMATION & INNOVATION EA team must: Take into account the impact of EA on different parts of the organization. Identify where and when interaction need to happen, and engage the relevant stakeholders . EA need to build their management consulting skills, including relationship building, problem solving, coaching and negotiation. Each EA service will require specific skills and competencies e.g, supporting digital innovation will require product management and design thinking skills. Source: Gartner, Predicts 2019: EA Evolves Into an Internal Management Consultancy (Dec, 2018)
DIGITAL TRANSFORMATION Companies embarking on a digital transformation need to face and manage a much more complex IT landscape. EA as Digital Transformation Facilitator. EA is able to manage this IT and business complexity. Most Important tant Personal al Devel elopm pment t Areas as for People e Workin ing g on E EA Interpersonal skills (e.g. communication, teamwork) Problem solving Professional competence Technical software and tools (e.g. cloud, EA tools) Business Topics (e.g. finance) Managerial skills (e.g. feedback, coaching) Source:Digital/McKinsey – 2018 Results from EA Survey
ROLE OF EA IN RUNNING THE DIGITAL TRANSFORMATION Value Process Governance Capabilities People Technology Development Architecture Digital transformation operating model becomes a virtuous circle Source:Digital/McKinsey – 2018 Results from EA Survey
MyGovEA METHODOLOGY
MyGovEA CAPABILITY DEVELOPMENT (2018) 01 01 24 MINISTRY 02 02 12 AGENCIES TRAINING 03 03 (Without Certification) CUSTOMISED TRAINING MyGovEA Training TRANSFER OF TECHNOLOGY C. Specialization A. Business IT Skillset • Customised MyGovEA (Basic) • Business Architecture Business IT Architecture Coaching • Customised MyGovEA • Application Architecture Fundamental (BITAF) • (Advanced) Understanding MYGovEA • Data Architecture B. EA Modelling Methodology • Technology Architecture • Hands On Archimate 3.0 475 PARTICIPANT 617 PARTICIPANT 381 PARTICIPANT 247 (40%) BUSINESS 152 (32%) BUSINESS 130 (34%) BUSINESS 370 (60%) ICT 323 (68%) ICT 251 (66%) ICT
MyGovEA TRAINING IMPLEMENTATION PREPARATION OF INVITATION & COURSE COURSE LOGISTIC PRE & POST CONFIRMATION OUTLINE SCHEDULE EVALUATION FORM IMPLEMENTATION ASSESSMENT REPORT
COURSE ASSESSMENT AVE VERAGE EFF EFFECTIVENESS OF F BEF EFORE AN AND AFTE AFTER ATTENDING BITAF (WITHOUT EXA (W EXAM) Business-IT Architecture Landscape 4.66 Five (5) IT Architecture Body IT Governance 2.04 of Knowledge (ITABoK) 4.48 4.78 2.03 1.43 1.89 2.09 4.84 Business Requirement IT Architecture Engagement 2.14 4.73 Architecture Strategy 4.80 Business Architecture Sebelum Selepas
MyGovEA TRAINING IMPLEMENTATION (CUSTOMISED) Bil. Sesi Purata Purata Selepas Peratus Sebelum Kursus Peningkatan Kursus 1. Sesi 1 1.97 4.33 24% 2. Sesi 2 2.03 4.77 27% 3. Sesi 3 1.70 3.79 21% 4. Sesi 4 1.84 4.44 26%
FIVE EA PRACTICES THAT ADD VALUE TO DIGITAL TRANSFORMATION Engage top executives in key decisions. Emphasize strategic planning Focus on business outcomes. Use capabilities to connect business and IT. Develop and retain high-caliber talent. Source: Gartner , Five EA practices that add value to digital transformations (Nov, 2018)
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