NOVEMBER 20 PRESENTATION 18 To touch the lives of one billion people by 2023
BLS International Service Limited THIS S PRESE SENTATIO TION N IS SEGRE GREGA GATED TED INTO O FIV IVE E PARTS TS Part E Part C Part D Part B Part A Overview of Our financial Industry Where do we The drivers of what we have track record dynamics go from here ? our success achieved 2
BLS International Service Limited PART A Overview of what we have achieved 3
BLS International Service Limited TRUL ULY Y GLOB OBAL AL COM OMPANY ANY 36 62 2325 Countries of Global Client presence centres governments 60+ 9,000 Nationalities of Employees and associates our employees 4
BLS International Service Limited VISI SION, , MISSIO SION N AND VALUES ES VALUES VISION Passion Touch the lives of a billion MISSION Customer Orientation people globally by creating Provide easy, innovative Entrepreneurship a differentiated and agile solutions to service experience Result Orientation citizens across the world using innovation Integrity & Respect and technology Process Driven 5
BLS International Service Limited OUR UR BUSI SINES NESS S IS DEPE PENDEN NDENT ON TWO EVE VENTU TUALI ALITIES TIES Increasingly demanding citizens More people seeking responsive needing to travel government more than ever services OUR UR BUSI SINES NESS S IS CENT NTRE RED ROUND OUND BOTH TH REAL ALITI ITIES ES We entered the We have scaled broad multi- our consular service G2C services space business 6
BLS International Service Limited THIS S HAS BEEN EN THE RESUL SULT Applications processed across the 10,000 20 mn 31 mn years until 2005 until 2017 until 2018 >5 million applications processed In H1 of Applications processed in FY2018-19 the last 3 1.5 mn 4.1 mn 10.7 mn financial years 2015-16 2016-17 2017-18 7
BLS International Service Limited THIS S IS HOW WE EXPEC PECT Examine how the large range of legacy ● customer-facing services can be modernized to TO TOUCH UCH A B BIL ILLIO LION N LIV IVES ES deliver services efficiently using technology Widen our presence across a larger number of ● existing customers Explore a large number of engagements in the ● nascent G2C (government to customer) space, leveraging our moat Leverage synergies and extend to adjacent ● business spaces Convince governments of the superior ● proposition in outsourcing customer-interfaced services Value proposition ● Liberate Superior Better customer Lower cost engagement quality bandwidth Disclaimer. We are not a software services company. We provide skill-led customer interfacing services supported by technology, economies and data integrity 8
BLS International Service Limited EARLY MOVER’S ADVANTAGE Fastest-growing in the global Winning a large Top 3 in global consular share of global G2C space services contracts segment 9
BLS International Service Limited OUR UR APPROA ROACH CH Carve Grow the Enhance Create market disproportionate Retain lead market value spaces market share 12 22 62 Countries of Countries of Countries of Our growth in Consular Services presence, presence, presence, 2012-13 2014-15 2017-18 10
BLS International Service Limited OUR UR GLOBAL OBAL FOOT OOTPRIN PRINT VISA AND CONSULAR SERVICES 1 Abu Dhabi 8 Bahrain 15 Dominican Republic 22 Hong Kong 29 Jordan 36 Mauritania 43 Palestine Territory 50 Senegal 57 Ukraine 2 Afghanistan 9 Banglades 16 Dubai 23 India 30 Kazakhstan 37 Morocc 44 Philippines 51 Sharjah 58 Umm Al Quwain 3 Ajman 10 Bolivia 17 Ecuador 24 Indonesia 31 Kenya 38 Nepal 45 Poland 52 Singapore 59 UK 4 Algeria 11 Belarus 18 Egypt 25 Iran 32 Kuwait 39 Nigeria 46 Qatar 53 South Africa 60 USA 5 Armenia 12 Cameroon 19 Equatorial Guinea 26 Iraq 33 Lebanon 40 Norway 47 Ras Al Khaimah 54 Thailand 61 Uzbekistan 6 Austria 13 Canada 20 Fujairah 27 Ireland 34 Lithuania 41 Oman 48 Russia 55 Tunisia 62 Vietnam 7 Azerbaijan 14 China 21 Ghana 28 Ivory Coast 35 Malaysia 42 Pakistan 49 Saudi Arabia 56 Turkey 11
BLS International Service Limited Citizens demanding TH THE BIG G PICT CTURE URE better service from their Governments Governments More need to Governments outsource (cut outsourcing, costs / liberate moving from bandwidth / vendor to increase brand ‘customer’ image) More than just another business space – it is possibly the largest global service outsourcing opportunity Growing Rapidly growing recognition opportunity for specialised and that specialists experienced provide service unprecedented providers value Increased Governments beginning to scale / widen the scope of outsourcing 12
BLS International Service Limited THE NEXT XT BIG G OPPO PORTUN TUNITY ITY Government2Customer s 13
BLS International Service Limited PUBLI BLIC C SERVICE ICES S OUTS TSOUR URCI CING NG UNIVERSE IVERSE 1. Consular services 2. Front-end citizen services 3. Municipal services 4. Health services 5. Public transportation services 6. Education 7. National security 14
BLS International Service Limited BLS S INTER TERNA NATIO TIONAL NAL PREFERR ERRED ED G2C SERVI VICE CE COMPANY ANY Amongst top 3 players in the visa outsourcing • industry • 13 years of experience • 4 global training platforms – creating skilled teams that successfully face diverse requirements • Only Indian G2C provider listed on NSE & BSE Focus: • Outperforming success derived from a convergence of domain and technology competence Right space, • Emerging as an end-to-end consular and citizen right company, services specialist right time, right • Key focus on security & compliance track record, right • Significant first-mover advantage footprint • Strong financial position • Agility • Service certifications 15
BLS International Service Limited INTEGR EGRATED TED G2C SERVICE CE MODEL ODEL Citizen and Visa Consular Front End Processing Services Services services Biometrics Verification Electronic and Identity and Visa Service Management Attestation (E-Visa) Services Services Value-Added Passport B2C Services Services Services 16
BLS International Service Limited PART B The drivers of our success 17
BLS International Service Limited THE MOAT: TH : UNI NIQUE E BUSIN USINES ESS S MODEL ODEL Contract Cash flow Presence Market Profitability Focus nature management across expansion • Profitable and • Specialised geographies • Low input - high • Direct revenue • Focus on entering scalable business focus on the output – long collection from • Work all across virgin markets model government- tenure – low consumer the globe with and sectors • Asset-light to-customer revenue per developed (where • Collected fee for investment: high niche (G2C) person - high country outsourcing is and on behalf of returns throughput = government & new) • Domain Principal • Continuously high ROCE developing knowledge + (government) • Focus on improving country Technology • Mass converting in- • Opex driven margins goverments insight management of source to out- • Negative-working • Investment in service delivery • Continuous and source model by • Continuously capital business technology perpetual audit governments • Business upgrading preparedness requiring front- • Market Product ending with penetration Solution customer’s through more offering customer service offerings • Multi-year engagement (renewed by re- bidding) 18
BLS International Service Limited THE VALUE E WE BRING RING TO THE OPPOR PORTUN TUNITY TY: : AGIL ILITY Rollout with speed Enhance Ramp-up delivery capability standard AGILITY Customize Move into solutions new with regions speed 19
BLS International Service Limited AGILITY: HOW WE HAVE TRANSFORMED IN THE LAST FEW YEARS 80% of revenues 50-employee Majority of Non-biometric from Indian organisation in 2005 engagements from engagement in the government (pre- Indian missions past 9000-employee 2016) earlier organisation, 2017- Large biometric leap 80% of revenues 18 Majority of today from multi-country engagements from governments (2017- non-Indian missions 18) today Focused consular Bid independently for Promoter-driven Standalone approach service approach global contracts earlier; corporatized earlier earlier earlier Professional-driven Collaborative Consular service and Bidding today approach now e-governance collaboratively for approach today global contracts 20
BLS International Service Limited BALANC LANCE SHEET ET STRENG ENGTHS HS The G2C outsourcing business is • cash-accretive: generates more 1188.7 20.53% 41% cash than it consumes Cash on books (Rs Reported EBIDTA The Balance Sheet is liquid with ROCE, 2017-18 • mn), 31 March 2018 margin, 2017-18 attractive cash on the books The company is under-borrowed – • debt-equity ratio of only .36 0.36x 21.15% 50% The business is high margin – • Debt-equity ratio, Adjusted EBIDTA Dividends – 2017-18 EBIDTA margin was 20.53%, 31 March 2018 margin, 2017-18 (35% in 2016-17) 2017-18 High return on capital employed – • 41% in FY18 21
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