The Member Management Mambo: Making Moves Matter Dial: 877-853-5257 - PDF document

The Member Management Mambo: Making Moves Matter Dial: 877-853-5257 Webinar ID: 142-671-890 Welcome! Dial: 877-853-5257 ID: 142-671-890 Ericc P Ericc Powell ll AmeriCorps VISTA Training Specialist Washington, D.C. VISTA Alum ‘06-’07 VISTA Leader Alum ‘08-’09 Session Goals Dial: 877-853-5257 ID: 142-671-890 By the end of the webinar, you will be able to: • Understand elements of member management • Recognize roles and responsibilities of VISTA project sponsor staff • Explore ways to support and manage your members • Create action steps to enhance your member management moves 1

Dial: 877-853-5257 ID: 142-671-890 The Big Pictur The Big Picture Dial: 877-853-5257 Member Management ID: 142-671-890 Member Management involves: • Supervising • Supporting, coaching, and guiding • Active listening • Training (including initial and ongoing On-Site Orientation and Training) • Explaining and clarifying the VISTA Assignment Description (VAD) • Monitoring progress and evaluating performance • Asking questions • Retention strategies • Reporting • Understanding and following policy Communication Chain Dial: 877-853-5257 ID: 142-671-890  1. VISTA member goes to immediate supervisor first (intermediary if applicable)  2. CNCS State or Regional Office if program-related 3. VISTA Headquarters if not resolved   2

Chat Question Dial: 877-853-5257 ID: 142-671-890 What do you think a VISTA member would say is the most critical element of member management for them and their service? (Send message to All Panelists and Attendees) Dial: 877-853-5257 ID: 142-671-890 Roles a s and R Resp sponsibilit sibilities ies Member Management Member Management Dial: 877-853-5257 Responsibilities ID: 142-671-890 • Ensure VISTA members know your expectations • VAD development • Implement On-Site Orientation and Training (OSOT) • Administrative support (space, supplies, equipment) • Supervision (guidance, support, coaching) 3

On-Site Orientation and Training Dial: 877-853-5257 ID: 142-671-890 • Should include (but not be limited to): • Orientation to service location and community • Orientation to VISTA project • Purpose • Plans and goals • Introduction to key staff members and volunteers • Explanation of sponsoring organization • Mission • How VISTA member and VISTA project fit into organization • Training on VAD and specific activities • Acknowledging and incorporating VISTA member’s skills and interests Member Management Dial: 877-853-5257 Responsibilities (continued) ID: 142-671-890 • Understand fingerprinting policy • Know the process, deadline, and details • Monitor attendance and use of leave days • No personal leave in first 3 months or last month • Seek approval for any request of teleservice • No teleservice in first 3 months • Reimburse service-related transportation (not commuting) • Submit Sponsor Verification Form • Emergency Funds Advance, if required Dial: 877-853-5257 ID: 142-671-890 Memb Member T er Terms, Co rms, Condit nditio ions, s, and B d Benefits nefits Support and Information for Supervisors 4

Terms and Conditions of Service Dial: 877-853-5257 ID: 142-671-890 Terms: • 365 days (one year) • Full-time service Prohibited actions and policies related to: • Employment • Criminal activity • Religious activity • Political activity Key Member Topics Dial: 877-853-5257 ID: 142-671-890 Bene Be nefits End of Ser End o Servic ice e Benefits nefits • Living allowance • Education award or or cash • Relocation assistance stipend • Child care • Loan interest accrual payment request • Health benefits • Loan forbearance requests • Non-Competitive Eligibility (NCE) • 10 days annual leave • 10 days medical leave Servic Ser ice Let e Letters ers • Emergency travel • Currently serving Onbo boar arding F ng Forms a s and d Course ses • Income disregard • W-4 • Verification of service • Direct deposit • Only available as alumni • Unpaid compensation beneficiary • End-of-service benefit selection • VISTA Terms and Conditions course • VISTA Civil Rights and Responsibilities course Dial: 877-853-5257 ID: 142-671-890 What questions do you have? 5

Dial: 877-853-5257 ID: 142-671-890 Re Reporting Sponsor Verification Dial: 877-853-5257 ID: 142-671-890 • Biweekly email notification • Completed in eGrants • Must be completed on time (directly connects to VISTA’s payroll management and member exit requirements) • See AmeriCorps VISTA Supervisors Handbook on the VISTA Campus for detailed instructions Regulatory Compliance Dial: 877-853-5257 ID: 142-671-890 Red flags: • Replacing staff or serving as administrative staff • Assignments unrelated to the VISTA Assignment Description • Direct service CNCS Office of Inspector General 800-452-8210 hotline@cncsoig.gov www.cncsoig.gov 6

Considerations Dial: 877-853-5257 ID: 142-671-890 List one thing your project does to successfully manage your VISTA members. Dial: 877-853-5257 ID: 142-671-890 Resources Re CNCS State or Regional Office Dial: 877-853-5257 ID: 142-671-890 • Helps develop, manage, and monitor Technical assistance: VISTA projects eGrants • Recruitment • Supports your supervision of VISTA • Reporting members and intervene in emergencies • or difficult situations Adjusting project • plans, VADs, and On- • Connects you to resources to support Site Orientation and project development and member Training (OSOT) support Compliance • • Provides technical assistance monitoring of the project 7

Next Steps Dial: 877-853-5257 ID: 142-671-890  Reflect on how you currently manage your members  What works? What can you do to improve?  Consider alternative management options  What could you do differently?  Help yourself; don’t over think it  Actively listen to members; take notes; make iterative changes  Communicate with other supervisors for ideas  You are not alone; many people have done this and are doing it  Supervisor Forum on the VISTA Campus  Ask VISTA members about their needs and recommendations  Honest feedback on your supervision; reciprocal communication, etc. Webinar Evaluation Dial: 877-853-5257 ID: 142-671-890 • How can we improve this session? • Please complete a brief webinar evaluation survey. • The survey is accessible: Now, via the link in the Chat; and • After the webinar ends, the survey will open in the Internet browser you • used to join this webinar. • Thank you for your feedback! What questions do you have? Dial: 877-853-5257 ID: 142-671-890 8

Upcoming Trainings Dial: 877-853-5257 ID: 142-671-890 If you have further questions or would like more information, contact VIST STAtraining ining@cns cns.gov gov Please join us for the next supervisor webinars: About Y ut Your V ur VAD: About Y ut Your V ur VAD: Unde Understandin ing t the B Big Pictu g Picture to to Get Get Y You S u Started! Creating a Cr a Tool f for VIS r VISTA Success ss! Tuesday, April 21, 2020 Tuesday, May 12, 2020 2:00 p.m. ET 2:00 p.m. ET Overview, framework, purpose, uses, etc. Structure, detailed content, its many uses, etc. Visit the Supervisor Webinars page on the VISTA Campus for upcoming webinars and recordings of past webinars. Thank you! Thank you! 9