The investigating team Asim Qayyum, Annemaree Lloyd, Kim Thompson, - PowerPoint PPT Presentation

Informing Refugee Settlement Support Service Planning & Policies The investigating team Asim Qayyum, Annemaree Lloyd, Kim Thompson, & Mary Anne Kennan

Purpose of the study • To map the information landscape of service providers that care and provide for settlers (mainly refugees) in regional NSW – Investigate the information practices of agencies and the methodologies they adopt to interact and engage with settlers and among themselves

Areas of interest • The information landscape confronting the settlers • Information practices of Service Providers to settle the settlers • Information sharing among the Service Providers

3-phase research design using qualitative methods 1) Phase 1: a steering committee 2) Phase 2: semi-structured interviews 3) Phase 3: focus groups

The study findings Mapping the settlers information landscape Centerlink Secondary service providers Tertiary Multicultural service Council (MC) providers Other providers Mountain Landscape - Tauplitz Austria, http://www.flickr.com/photos/23335209@N02/2365227884

The study findings • Information sharing and communication among service providers • Expectation of cooperation from other agencies • Funding the service providers • Servicing and communicating with settlers • Marketing of services by service providers • Information needs of service providers • The issue of trust

Research Questions of interest • How well do the settlers recognize and understand the information landscape confronting them when they relocate from their countries of origin? Do service providers (SPs), who help newcomers settle in • unfamiliar new territories, enact practices that enable participation and reduce newcomers’ barriers to information acquisition and use? • How well do SPs coordinate and administer their efforts while sharing information among themselves?

I am done!!