The Future of FM Technology, From the US to Europe Ted Ritter – President Information Technology Council of IFMA Joachim Hohmann – Consultants Circle Managing Partner Thursday - April 16th, 2015
Presentation Logistics • Q&A at the end of the presentation • Quick survey at the conclusion of the Webinar • PowerPoint & Recorded Webinar will be available online via FMCC’s Website (fmcc.ifma.org) • Your Participation is Greatly Appreciated!
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Welcome by FMCC President John Ringness President, NEXT FMS Vancouver Canada
Today’s Presentation Moderator: Josh Amos , IFMA Components Liaison Presentation Title: The Future of FM Technology, From the US to Europe! Presenters: Ted Ritter – President Information Technology Council of IFMA Joachim Hohmann – Consultants Circle Managing Partner
Meet Our Presenters Joachim Hohmann, CFM, Ph.D., MSc is a professor teaching facility management technology at the Technical Universities Darmstadt and Kaiserslautern , Germany. As a co-founder and CEO of Consultants Circle in Frankfurt he provides consultancy in facility management strategy and technology to a wide range of organizations. He served on IFMA’s Board of Directors from 2010 to 2013 and represents IFMA on the Board of Directors of Global FM, Melbourne, Australia. Ted Ritter the current President of the IFMA Technology Council and has over 25 years of experience in facility operations and project management. His expertise is well regarded in the community with over fifty completed facility related technology and sustainability initiatives .
Review Session Learning Objectives Which kind of resources do I need for a successful implementation and how long does it take? What are the major obstacles to overcome in the implementation phase? Are there well proved standards for data exchange and KPI comparisons between European and US Sites? What are future IT trends, which will have an impact on FM technology?
Agenda / Outline Background on the Alliance between GEFMA and IFMA An Introduction to the documented trends in FM Technology • -Highlights of the most common global trends -Security & Integration • • -Migration to Cloud Computing • -Repurposing legacy system data • -The “new” typical for deployment timelines Survey Results – Europe Survey Results – USA ROI and where to start Latest FMIT research results Open Panel Discussion
Alliance between IFMA ITC & GEFMA
Documented Trends in FM Technology What Happened the last 3 years: Technology as an Integral Part of FM Technology as a Driver for Sustainable Building Operation FM Adopts latest IT trends BIM as an Accepted Standard
Documented Trends in FM Technology Commonalities Across the Globe: Technology itself (in spite of building culture, climate zones, societies) Need for Standardization Implementation Periods
Documented Trends in FM Technology Some Differences: Cloud Acceptance BIM as a Standard Adoption of IWMS The Definition of CAFM
Survey Statistics - Europe Online Survey Spring 2013 GEFMA Newsletter & Social Media 230 Respondents (Users &Prospects) Central Europe (A, CH, D, L, NL) Industries: Financial & Facility Services, Providers, Public, Others
Survey Application Areas - Europe Area & Space Management Maintenance Cleaning Energy Management Inventory Key & Access Management Lease Administritation Other Relocation Reservation Security Environmental Stewardship 0% 20% 40% 60% 80%
Survey Results - Europe CAFM provided better quality of compliance documentation CAFM provided transparency of costs and performance CAFM increased efficiency of facility services CAFM reduced operational costs CAFM increased area & space utilization CAFM reduced failures and outages 0% 20% 40% 60% 80% 100% Stimme vollkommen zu Stimme eher zu Stimme eher nicht zu Stimme überhaupt nicht zu Fully Agree / Partially Agree / Partially Disagree / Fully Disagree
Survey Future Trends - Europe Mobile CAFM CAFM und Cloud Computing Graphical Workflowgenerator Building Information Modeling (BIM) GIS/ Google- Integration Sustainability Flexible Workplace Management Bring your own device (ByoD) Big Data Integration Augmented Reality 0 50 100 150 Anwender Nicht-Anwender Existing Users / Prospective Users
Survey Results Summary - Europe Costly Mistakes Not Software Related Success Rate Higher than for most other Standard Software Applications On Time / On Budget Delivery Stakeholder Expectations are Met Documentation for Compliance Needs
Vendor Questionnaire Germany Results 08/2014 Major Obstacle: Buildings can be operated without actual data Major Need for Improvement: User Interface & Seamless Integration with other application systems Major Future Trend: Mobile CAFM & Apps
Survey Statistics - US Spring 2014 Online Survey 158 Respondents Existing Users & Providers 28 States Represented Cross Industry A lot of “other”
Industry Reach
In which business process is IWMS in use?
How many square feet is managed?
How long did it take?
Are you satisfied with the outcome?
Survey Results - US Jargon * System Use Organization Size Satisfaction Implementation Service Provider Integration Implementation Cycles
ROI and Where Do You Start Business Process When reviewing your business processes you are looking to achieve specific objectives: Eliminate redundant processes • • Improve information processing • Administrative efficiency • Integrate systems • Develop metrics for measuring improvements Develop continuous BPI framework •
ROI and Where Do You Start Business Process Processes can be reviewed in the following manner • Define Process • Define Work-flow Define Task-flow • • Define Tools The Goal of any system is to support your “business process”.
Open Discussion
Thank You! Joachim Hohmann – joachim.hohmann@t-online.de Ted Ritter – ted.ritter@gmail.com
Don’t Forget to Register for the next webinar: • Thursday, May 14 th , 1:00-2:00 PM EST FMCC Webinar: A City Rising From the Sea Register today @ https://www4.gotomeeting.com/register/716431223 Jon E. Martens, IFMA Fellow, President, JEMCOR LLC Stephen Ola Jagun, Principal Partner, Jagun Associates
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