The Dynamic Desktop
Agenda • 5 signs of a broken desktop Jonty Pearce, Editor, Call Centre Helper • The Dynamic Desktop Paul White, CEO mplsystems • Customer Case Study Richard Wilcox, Operations Manager, Express Medicals • Interactive Q&A - Live questions from the audience
5 signs of a broken desktop Jonty Pearce Editor
1. Using multiple applications
2. The tell-tale signs • Desk jotters - Writing down account numbers by hand • Alt-Tab to switch between screens
3. Lots of time on hold
4. Lots of copy and paste
5. Logins take a lot of time Need to log back in on every time out, lunch and comfort break
Solutions It needs more than a sticking plaster approach
If you had a blank sheet of paper what would agents put on it? My Customer Service Desktop
Questions and Answers For more information on mplsystems please contact www. mplsystems .co.uk or 0800 0931 474
Thank You
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