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The Clock is Ticking Moving from in person to virtual reference in a - PowerPoint PPT Presentation

Oct 14, 2023 •141 likes •359 views

The Clock is Ticking Moving from in person to virtual reference in a hurry Agenda How we prepared What we did not expect How to better prepare next time Opportunities and unexpected upsides How we prepared Challenges Set Up

  1. The Clock is Ticking Moving from in person to virtual reference in a hurry

  2. Agenda • How we prepared • What we did not expect • How to better prepare next time • Opportunities and unexpected upsides

  3. How we prepared – Challenges • Set Up Virtual Reference • Provide Access to Coursebooks • Ensure Access to Subscription Databases • Continue to Provide Faculty Support

  4. Virtual Reference We already had evening virtual reference once a week • Call forwarding • Online chat feature • Email

  5. Vir irtual Reference In In a Hurry ry Expanded our virtual reference to 9-5, M-F • Calls to the reference desk are forwarded • Schedule adjusted – one librarian covers reference for the entire day (instead of daily two-hour shifts) • Written instructions provided to all reference librarians • Electronic chat function eliminates face-to-face interaction • Loss of library workshops

  6. Providing Access to Coursebooks

  7. • BLS Library keeps one copy of every casebook on reserve Coursebooks • During NY’s PAUSE period, students lost access to this service and many were also unable to access coursebooks left in lockers on-campus

  8. Access to Coursebooks -Solutions • Possible solutions • Scan pages for the rest of the semester? • Contacted coursebook publishers and arranged for complementary access • Foundation Press/West Academic • Carolina Academic Press, Wolters Kluwer/Aspen • Contacted Bluebook and obtained free accounts for electronic access • Created a shared Google Doc with list of access codes and students who received each code

  9. In Instructions to Students & Faculty LibGuides Remote Access to Library Resources & Services • Access to online coursebooks • Access to Bluebook online • Instructions for proxy server to access subscription databases • Virtual reference instructions • Library databases, resources, e-books, and study aids Faculty Remote Teaching Guide • Online pedagogy, teaching blogs, third-party content • Library resources • Zoom tips Coronavirus Resource Guide • Info on COVID-19 (news, legal & non-legal resources & information)

  10. What We Did Not Expect…

  11. Technological Issues • Proxy server did not always work • Unable to access databases needed to answer reference questions

  12. Coursebooks not available electronically… • Some students were unable to access either physical or electronic versions of coursebooks • Tried to find alternative ways of accessing the information needed • e.g., showed student who was unable to access her coursebook, Selected Sections on United States International Taxation the federal tax resources on Cheetah

  13. Patrons facing dif ifficult sit ituations • E.g. A student contacted us that their laptop broke and they had to take out an additional loan to purchase a new laptop, which set them back in their coursework • Some students contacted us that they had family members who were sick and the stress of caring for them set them back • We made patrons aware of possible sources of aid, such as Brooklyn Law School's new Student Support Fund & sources listed in BLS Library's Coronavirus Research Guide , such as: NYC Emergency Management, COVID-19 Services & Resources

  14. How we can better prepare for the next emergency

  15. Ensure Students Have Access to Course Materials • Determine which case books are available electronically • Create a list of titles • For print only case books, ask faculty members to share their syllabus • Alternatively, ask IT to provide the library access to faculty course pages

  16. Replicating In Person Reference • Reference Office Hours • Use Zoom, Skype or Google Meet Up to provide “In Person” reference • Allow students to make appointments via online shared calendar • Proxy Instructions • Ensure they are up to date • Know which browsers work best • Virtual access to physical collection • Outreach to Other Departments

  17. Opportunities & Unexpected Upsides

  18. Strengthening Organizational Memory • Create Internal How To Documents • Analyze Day to Day Duties • Revise Library Policies and Procedure Manuals • Create a Best Practices Manual for Remote Work

  19. Getting to the bottom of the To Do List • Updating Research Guides • Revising Policy & Procedure Manuals

  20. Time’s Up! • Getting ready in a hurry • Unanticipated problems • Learning from our mistakes

  21. Questions/Comments • sue.silverman@brooklaw.edu • kathleen.darvil@brooklaw.edu

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