The Art of Hospitality Coffee & Donuts and Beyond ….. 1
Welcoming and gracious God, whose love and compassion are boundless, place in us a desire to greet each person we meet with the same love, compassion, and respect we would show to you. Help us to see your face in every person, and to serve your people with dignity and care. Bless us as we seek to love as you loved, and serve as you served. We ask this through Jesus Christ, our Lord. Amen 2
The Art of Hospitality 3
Outline of this session Hospitality at it’s core Best Business Practices from secular customer service experts Attention to Detail & Exceeding Expectations - why do these principles matter? Intentionality - the foundation of hospitality How all of this can be applied at your parish Welcoming & Community Building examples 4
What is Hospitality? The friendly reception and treatment of guests or strangers. At its root, true hospitality is a spiritual discipline that reminds us of how we ourselves have been received by Christ. 5
Hospitality - At It’s Core Critical Precondition to Stewardship Continuous Responsibility of everyone 6
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Be Our Guest Hospitality is the cornerstone for Disney Not duplicate but incorporate 8
Be Our Guest “Welcome Home” Mantra What can WE do for YOU? Honored guest Adopt same demeanor “What you have done to the least….” 9
Attention to Detail Sweat the small stuff Take pride Go Away Green & No See-um Gray In our parishes 10
Exceed Expectations Traditions Balloons In our parishes “Magic Moments” 11
“Kingdom” Culture Intentionality Become obsessed 1st time visitors 12
The Meat & Potatoes 13
Parish Welcoming Activities Greeters/Hospitality Parking Attendants Ministers at each mass Ministry New Member’s Tour of Parish Offices Reception Community Needs Welcome table Support outside of Mass Blessing of homes / cars “Welcome Wagon” Get Creative!!! Combination 14
Community Building Activities Coffee/Donuts after Mass Thanksgiving Feast Parish Picnic Ministries for specific Potluck dinners ages/interests Parish Festival Fellowship meals Scouts Retreats Parish sponsored Cafe ___________ sports programs Parish game / movie Combination nights ASK!!! 15
The Art of Hospitality? Be Our Guest Pay attention to detail Exceed expectations “Magic Moments” Intentionality 16
Be a welcoming parish that takes the art of hospitality seriously! 17
Resources rebuilt - The Story of a Catholic Parish by Michael White & Tom Corcoran Be Our Guest - Perfecting the art of customer service by the Disney Institute The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry by Robert Spector & Patrick D. McCarthy The Church Mouse: Leadership Lessons from the Magic Kingdom by Christopher W. Perry 18
Resources Best Practices in Parish Stewardship by Dr. Charles Zech Beyond the First Visit: The Complete Guide to Connecting Guests to Your Church by Gary L. McIntosh Stewardship: A Parish Handbook by C. Justin Clements Called to be Stewards: Bringing New Life to Catholic Parishes by Patrick McNamara Excellent Catholic Parishes: The Guide to Best Places and Practices by Paul Wilkes 19
Contact Information Stacey Settelmayer Director of Parish Stewardship & Liturgy Corpus Christi Catholic Church Aliso Viejo, Ca. staceysettelmayer@corpuschristialisoviejo.org Direct parish line: 949.297.8517 20
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