Matrix Hospitality Solution Customer Service made Simple
Matrix Hospitality Solution
Agenda • What are the Needs of Hotel? • Why you need Matrix to explore this Opportunity? – Matrix – A leading Hospitality Solution Provider – A Product Mix to meet every need of Hotels – Matrix Advantages – Matrix Advantages • What Matrix has for Hotels – Hotel Phone System – Comprehensive Set of Hotel Features – Range of Intuitive hotel phone extensions
What Hotels are looking for? Guest Services Staff Optimize the Service Improve Staff Efficiency Offering and Deliver & Productivity Anytime Services Matrix Hospitality Solution Solution Create more Revenue Generation Control Costs Opportunities Revenue Costs ✓ Enhance Customer Satisfaction ✓ Increase Staff Efficiency ✓ Increase Revenue from each walk-out Customer ✓ Increase Staff Responsiveness to Customers ✓ Reduce Overheads ✓ Reduce Operational Costs
Why select Matrix Hospitality Solution • Established brand for Hotel Communication Systems • Valued solution for Smaller to Medium size hotels • Trusted by many Leading Hotels and Hotel chains in more than 30 countries countries • More than 500 satisfied hotels and hoteliers • A future proof investment for Hoteliers • Tested and Certified integration with leading PMS and CAS
Matrix Advantages ✓ Single System serving Multiple Applications ✓ Universal Personality Slots, No Fixed System ✓ Modular Configuration ✓ Scalable Platform Bottlenecks ✓ Universal Connectivity (In Skin GSM, VoIP, ✓ Similar features across Platforms (ETERNITY ✓ Common User Terminals across Platforms ✓ Avoid Re-Programming New System, Port ISDN, BRI, PRI and CO connectivity) PE, GE, GENX, ME and LE) ✓ Enterprise Grade Connectivity (BRI, GSM, ✓ Compact Foot Print Backup Configuration to New Platform Backup Configuration to New Platform ✓ Hot-Swappable Cards (ETERNITY ME and ✓ Redundancy (ETERNITY ME and VoIP) and features ✓ Open to Third Party PMS and CAS Support ✓ Quick Installation Wizard ETERNITY LE) ETERNITY LE) ✓ Built-in Auto-Attendant ✓ Voice Mail Support ✓ IP Server for Advanced VoIP functionalities ✓ Transparent Cost – No Hidden Cost ✓ Early ROI ✓ 24 x 7 Online Support
How Matrix can help you to Explore Hospitality segment Hospitality segment
Where to sell Matrix Hotel Solution ✓ Full-Services Starred Hotels Target Customers ✓ Resorts ✓ Limited Services Hotels ✓ Business Hotels ✓ Guest-Houses and Inns Business Hotels ✓ Motels ✓ Hospitals ✓ Nursing Homes * Logos are of respective Hotel/Resort/Hospital owner
How Matrix helps Hotels Operator Benefits Hotelier Benefits Automate routine calling activities Boost staff efficiency and productivity Greet every caller with automated voice Enhance hotel brand through automated prompts and reduce call load voice greets Enrich customer experience and services Reduce Operating Costs Quick and impressive services to guests Quick and impressive services to guests Increase guest satisfaction and loyalty Increase guest satisfaction and loyalty Engage service staff immediately upon Systematic and Transparent hotel the receipt of guest request operations with any PMS application Effective room monitoring from reception Extend mobility to staff members through wireless phones and IP DECT Set and Change guest preferences Receive important hotel calls to Mobile without going to guest room phone when away from the hotel Effective guest check-out with accurate Easy integration with existing telephony billing interfaces
How Matrix helps Hotels Guest Benefits ✓ ✓ Set customized Reminders as per the convenience ✓ Can be connected with office callers through Voicemail and VoIP ✓ ✓ Cost-effective long distance calling to minimize roaming costs ✓ Receive important guest room phones over Mobile phone while away Receive important guest room phones over Mobile phone while away Receive prompt service from the service staff
What Matrix has for Hotels Built-in Front Desk Hotel Phones Hospitality Phone Management Software Systems To offer memorable experience and To effectively manage To effectively manage convenience to guests operator operations without daily call activities and operator additional software
What Matrix has for Hotels Mobile Wireless SIP Phone Phone Phone Guestroom Voice Mail Phone Operator Automated Console Voice Greetings Flexible User Options GSM PSTN Valued-added Services for enhanced customer services VoIP ISDN Matrix Matrix Multiple Trunk Options Hospitality Solution Third-party PMS and CAS Web-based Configuration Security Devices Paging and External Door Lock, Sensor, etc. Music devices Easy Administration and Easy Integration Remote Maintenance
What Matrix has for Hotels Create blend of services for hotels with IP Technology IP Voice Video Data Reception Guest Business Reception Guest Business Area Rooms Areas Area Rooms Areas Matrix IP-PBX Guest Reception Cafeteria Rooms Area Business Pool Service Areas Area Areas Ring Profits with Convergence
Hospitality Illustration Lounge 301 302 303 Housekeeping Suite Suite Suite 3 rd Floor Manager Deluxe Double Deluxe Double Deluxe Double Housekeeping 2 nd Floor 201 202 203 Reception Standard Single Standard Single Standard Single Housekeeping 1 st Floor 9 101 102 103 Upstairs Hotel – The Good Life Inn
What Matrix has for Hotels ETERNITY Hotel Phone Systems For Small Hotels and Motels For Medium Hotels and Hospitals with up to 40 Rooms with up to 200 Rooms/Beds ETERNITY PE6S ETERNITY GE6S ETERNITY GE12S For Large Hotels and Hospitals with up to 1500 Rooms/Beds ETERNITY LE ETERNITY ME16S ETERNITY GENX
Matrix ETERNITY Phone System Matrix ETERNITY Platform Highlight A comprehensive Phone System for Hotels System Architecture • Ideal for Hotels, Motels and Hospitals with Digital 100% Non-Blocking • up to 400 Rooms Universal Connectivity • Efficient call management features CO-PSTN • VoIP and GSM VoIP and GSM • • Innovative guest services Innovative guest services ISDN BRI/PRI, T1/E1 • Auxiliary Ports • • Value added hospitality features High Level of Integration • Support for leading PMS and CAS interfaces Third-party PMS and CAS, Voice Mail • • Quick installation using innovative Built-in Functionality installation wizard Hotel features, Auto-Attendant, Multi • Channel Conferencing Built-in Front Desk Management Features • Flexibility Modular and field expandable design •
Matrix Front Desk Management Hotel Software – Overview Built-in Comprehensive set of Hotel Features • No Need of additional application for Receptionist/Front desk executive • Easy Installation Wizard • Real-time information display e.g. guest room status, service staff, alarms, etc. • Works easily with 3 rd party PMS and CAS (over COM port and Ethernet port) • Web-based configuration and operation • Multi-language Support •
Matrix Front Desk Management Hotel Software Features Helps to perform guest management functions such • as: Guest Check-in/Check-out – Set/Cancel Wake-up calls – Block/Allow Room-to-Room dialing – Set/Cancel Do-not-Disturb (DND) for the guests – Set/Cancel call forward for the guests – Enable/Disable message wait function – Print hotel reports • Wake-up calls, reminders, occupancy and room clean status – Print hotel-motel activity log • Re-print Check-out reports • Delete Call Details on Check-out • Shift guests from one room to another •
Matrix Front Desk Management
Matrix Front Desk Management
Matrix Front Desk Management Check-in and Check-out Hotel Name Guest Search • • • Check-in Profile Guest Name and Title Guest Shift • • • Room Types Guest Number Alarms & Reminders • • • Guest VIP status Wake-up Calls • • Call Privilege Occupancy status Voicemail • • • Call Budget Guest In/Out status Mini Bar • • • Call Forward Maid In/Out status Floor Service • • • Call Block Room clean status Hotel-Motel Activity Log • • • Do Not Disturb (DND) Message Wait Indication Room status reports • • •
Matrix offers range of intuitive hotel terminals for each application IP phone Digital phones Operator Console Android/iOS UC Client Analog phones Smartphones
How Matrix helps to offer Value - added services with Single added services with Single Investment
PMS Integration Used by many domestic hotels with size ✓ IDS Domestic PMS Integration ✓ Mayfair Hotels and Resorts up to 100 rooms ✓ eZee Technosys ✓ Royal Orchid Hotels ✓ Winsar InfoSoft – WINHMS ✓ Lords Hotels and Resorts ✓ Acumen Software – HOTSOFT ✓ Ramada Worldwide ✓ Power Brain – POWER HMS ✓ Power Brain – POWER HMS ✓ Sarovar Hotels and Resorts ✓ Sarovar Hotels and Resorts ✓ RSI ✓ Le Meridian Hotels and Resorts * Logos are of respective PMS developer/manufacturer
PMS Integration Used by global and national hotel ✓ Micros Opera - Fidelio ✓ TATA Hotels Global PMS Integration chains and Groups such as ✓ ITC Hotels ✓ Protel ✓ The Leela Palace ✓ Auto Clerk ✓ Mantra Group ✓ Hilton ✓ Char ✓ Hyatt ✓ Hyatt ✓ Amadeus ✓ Fairmont ✓ Carlson ✓ RMS * Logos are of respective PMS developer/manufacturer
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