The Advent of Robotics in the Workplace Chris Eastham Fieldfisher LLP Chris Eastham Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com 23 rd May 2017 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Agenda • What are Artificial Intelligence and Robotic Process Automation? • The growing market. • Why is this important? • Practical challenges in procurement and implementation. • Strategic considerations. • Top Tips. 1 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace What is Artificial Intelligence? Mimicry of cognitive function – Reasoning – Learning – Problem solving – Perception – Communication Adapting behaviour to fit changing circumstances 2 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace What is Robotic Process Automation? • Mimicry of the way tasks are performed • Mimicry of the way we interact with software • A “non-invasive” software application 3 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Other forms of AI Analytics Machine Learning Chatbots 4 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace The growing market 5 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace The growing market 6 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace The growing market 7 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Retail Focus • Gartner predicts that within three years almost 9 in 10 customer interactions will not be with a human being. 8 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace The growing market 9 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Why is this important? 10 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Growing AI deployment • Risk assessment • Decision making • Customer interactions • More efficiency • Lower costs • Better consistency in service 11 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Growing AI deployment Risk management – protecting your business 12 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace AI deployment types • Own use – Automating back office functions to reduce overheads. • Service improvement – Automating existing client-facing functions to improve profitability. • Managed service – Delivering a new service which is wholly/partly automated as a new revenue stream. • Bot deployment – Implementing bots in the client’s environment as a new revenue stream. 13 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges in procuring and implementing AI 14 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Understanding the risks 15 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Vendor maturity 16 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Vendor maturity 17 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Skill-set 18 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Legacy systems 19 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Consequences of success 20 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Privacy 21 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Broken promises 22 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Disruption 23 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Brain drain 24 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Customer comms 25 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Agreeing terms 26 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Delays 27 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Maintaining your lead • Confidentiality • IP Ownership • Exclusivity • Restraint of trade • Non-solicitation 28 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Challenges: Getting to market 29 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Strategic Thinking 30 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Top Tips • Develop your strategy now! • When starting a project: – Analyse requirements – Protect your advantage – ‘Privacy by Design’ – Think to the finish 31 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
The Advent of Robotics in the Workplace Continuing the discussion… Chris Eastham Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com 32 Belgium | China | France | Germany | Italy | Netherlands | UK | US (Silicon Valley) | fieldfisher.com
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